Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Joey Nguyen

Adelaide,Australia

Summary

I’m a hardworking and detail-oriented university student with a strong focus on accuracy and reliability. Through my experience in administration and customer service, I’ve developed solid attention to detail and the ability to stay organised in fast-paced environments. I enjoy working with others, learning quickly, and contributing to a team, and I’m always committed to putting in the effort needed to deliver quality results.

Overview

4
4
years of professional experience

Work History

Claims Officer

Gallagher Bassett
, SA
03.2025 - 08.2025
  • Reviewed and validated invoices in ABBYY, checking dates, totals, and item codes for accuracy and compliance.
  • Matched invoices to the correct claimant, ensuring precise processing and documentation.
  • Communicated with internal teams and providers via email to resolve invoice discrepancies quickly and professionally.

Intern

Gallagher Basset
01.2025 - 02.2025
  • Analyzed historical claims data to identify billing discrepancies, applying strong analytical and problem-solving skills.
  • Utilised Excel formulas to clean, structure, and process large datasets, demonstrating accuracy and efficiency in data handling.
  • Cross-referenced invoice charges against fee schedules to detect overpayments and underpayments, ensuring compliance.
  • Identified billing patterns, inconsistencies, and process gaps, contributing insights for process improvements.

Waiting Staff

Seoul express
07.2023 - 01.2025
  • Assisted other staff members as needed with various tasks throughout shift.
  • Demonstrated excellent customer service skills at all times.
  • Maintained cleanliness of dining area throughout shift.
  • Trained new employees on restaurant procedures.

Waiting Staff

Jack’s noodle bar
06.2022 - 07.2023
  • Provided friendly and efficient customer service
  • Handled payments and processed transactions.
  • Ensured that all dining areas were clean and tidy during service.

Team Member

Hungry Jack’s
11.2021 - 01.2022
  • Coordinated effectively with the kitchen staff.
  • Provided friendly customer service in fast-paced restaurant environment.
  • Collaborated with team to ensure timely order fulfillment during peak hours.
  • Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.

Education

Bachelor of Finance & Banking -

The University of Adelaide
ADELAIDE, SA
07-2026

High School Diploma -

St. Dominic's Priory College
Adelaide, South Australia
11-2021

Skills

  • Hardworking
  • Willingness to learn
  • Time management
  • Adaptability
  • Attention to Detail
  • Computer applications (Word, Excel, PowerPoint)
  • Communication
  • Teamwork
  • Customer Service
  • Problem-solving
  • Data interpretation

Affiliations

Participated in various extracurricular activities, including volleyball club and art club.

Timeline

Claims Officer

Gallagher Bassett
03.2025 - 08.2025

Intern

Gallagher Basset
01.2025 - 02.2025

Waiting Staff

Seoul express
07.2023 - 01.2025

Waiting Staff

Jack’s noodle bar
06.2022 - 07.2023

Team Member

Hungry Jack’s
11.2021 - 01.2022

Bachelor of Finance & Banking -

The University of Adelaide

High School Diploma -

St. Dominic's Priory College

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Joey Nguyen