- Singer/musician
- Walking/hiking
- Cooking
- Coffee (of course)
JOEY PAPPAS
Henley-On-Thames
Summary
I am an outgoing and friendly Barista who enjoys producing consistently good service and high quality coffee. I have extensive experience in hospitality and customer based roles and am looking forward to expanding my knowledge further. I am hardworking, reliable and enjoyable teammate.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Retail Assistant
JR's Surf Dive and Ski
08.2024 - 01.2025
- Provided excellent customer service by greeting and helping shoppers.
- Processed transactions using cash register and handled cash and card payments.
- Interacted with customers proactively, identifying needs and offering suitable product recommendations.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Assisted in training new employees, contributing to the development of a knowledgeable workforce.
- Resolved customer complaints in a friendly and professional manner.
- Collaborated with team members to accomplish sales goals and improve overall store performance.
- opened and closed the store
Head Barista
Boy and Bloom South
07.2023 - 08.2024
- Maintained accurate inventory records and ordering supplies as needed
- Assisted in developing marketing strategies to promote the café's products and services
- Utilized interpersonal skills to build strong relationships with customers, suppliers, vendors, co-workers
- Demonstrated advanced knowledge of coffee brewing techniques and equipment maintenance including latte art, cold drip and batch brew.
- Provided excellent customer service by promptly responding to customer inquiries and complaints
- Effectively managed day-to-day operations, including cash management and inventory control
- Built strong relationships with regulars and new customers by providing friendly, personalized service
- Prepared and served a variety of coffee drinks, teas, and other beverages
- Also prepared food items such as croissants and other hot food
Barista
Atura
03.2023 - 06.2023
- Opened and closed the cafe as well as bar/restaurant
- Performed table service in restaurant
- Set up function rooms and prepared for events
- Prepared cocktails and served alcoholic drinks including beer on tap etc
- Assisted with opening and closing tasks such as cleaning cafe areas or setting up displays
- Showed aptitude in multitasking multiple orders at once while maintaining accuracy in product quality
Barista / Food and Beverage Attendant
Blended Health Bar
02.2022 - 03.2023
- Performed barista duties including latte art
- Prepared: Cold press juices, Smoothies, Açai/smoothie bowls, hot oats and yoghurt bowls etc., Toasties and croissants, Protein balls
- Prepared food and beverages to a high standard
- Greeted customers in a timely and friendly manner and took orders correctly
- Handled incoming payments and till management
- Performed stocktakes and ordering of supplies
- Adhered to hygiene and all safety protocols
- Effectively trained new staff members
- Managed opening and closing of store
- Performed all cleaning duties to a high standard
Legal Assistant
Sparke Helmore Lawyers
09.2021 - 02.2022
- Exhibited excellent communication skills while interacting with customers and coworkers in a professional manner
- Maintained high standards of cleanliness in the café area and equipment used for coffee preparation
- Maintained an efficient workflow by restocking supplies as needed throughout the day
- Trained new baristas on proper coffee preparation techniques
- Built strong relationships with regulars and new customers by providing friendly, personalized service
- Operated cash registers and handled cash and card transactions
Legal Assistant
Pacific Law
12.2020 - 02.2021
- Area of Law worked in: Commercial, Property, Wills and Estates
- Assisted two Directors, two Senior Associates and a Junior Lawyer
- Prepared documents for various agreements (e.g
- Joint Ventures, Call Options and Loans)
- Preparation of REIQ contracts
- Lodged documents online with OSR and DNRME
- Performed Dictaphone typing
- Managed files in relation to client's setting up investment trust/company structures
- Opened and closed files
- Performed various office duties such as: filing, archiving, photocopying, scanning and data entry
- Was first point of contact with client's and communicated file updated and assistance on a daily basis
- Managed incoming and outgoing payments to providers and clients
- Performed relief reception duties
- Drafted legal correspondence and managed the preparation of court filings
- Prepared routine correspondence based on pre-approved document templates
Legal Assistant
Duncan Basheer Hannon
03.2018 - 11.2020
- Area of law worked in: Medical Negligence, Personal Injury, MVA, Workers Compensation, Public Liability and Sexual Abuse
- Assisted two senior Associates, Managing Partner and multiple junior lawyers
- Arranged all medical assessment appointments, appointments with solicitors, Counsel, mediations and conferences
- Prepared Court documents and executed filing of documents at Court
- Collated and prepared Briefs
- Performed various office duties such as: filing, archiving, photocopying, scanning and data entry
- Was first point of contact with client's and communicated updates and assistance on a daily basis
- Took payments from clients in person and over the phone
- Managed incoming and outgoing payments to providers and clients
- Performed relief reception duties
- Arranged couriers and organised incoming and outgoing mail
- Organised catering for events and conferences
- Consistently met budget and targets
Office Services Assistant / Relief Receptionist
Piper Alderman Lawyers
09.2015 - 03.2018
- Performed all treatments with confidence and care
- Aided clients in finding products that would suit their skin type, lifestyle and achieve their beauty goals
- Provided accurate product and merchandise information to customers
- Suggested and sold salon services and retail products to customers
- Rebooked clients for regular services
- Responded to customer queries and bookings on the phone and in salon in a friendly and professional manner
- Completed appointments to schedule
- Executed all daily opening and closing procedures
- Assisted salon leader with tracking salon retail sales and client statistics
- Processed all cash and credit card transactions accurately
Receptionist / Administration Assistant
Nicholls Gervasi Lawyers
04.2013 - 09.2015
- Responded to incoming calls promptly and in a friendly and professional manner
- Handled client queries and scheduled appointments
- Delivered confidential documents to the various Courts
- Performed various office duties such as: banking, filing, archiving, photocopying, scanning and data entry
- Assisted in catering and planning for functions and meetings
Education
Diploma - Beauty Therapy
TAFE
11.2017
Skills
- Highly creative with great attention to detail
- Fast acting in high pressure situations
- Friendly and engaging
- Reliable and organized
Certification
- Responsible Service of Alcohol
- Diploma in Beauty Therapy
Interests
Timeline
Retail Assistant
JR's Surf Dive and Ski
08.2024 - 01.2025
Head Barista
Boy and Bloom South
07.2023 - 08.2024
Barista
Atura
03.2023 - 06.2023
Barista / Food and Beverage Attendant
Blended Health Bar
02.2022 - 03.2023
Legal Assistant
Sparke Helmore Lawyers
09.2021 - 02.2022
Legal Assistant
Pacific Law
12.2020 - 02.2021
Legal Assistant
Duncan Basheer Hannon
03.2018 - 11.2020
Office Services Assistant / Relief Receptionist
Piper Alderman Lawyers
09.2015 - 03.2018
Receptionist / Administration Assistant
Nicholls Gervasi Lawyers
04.2013 - 09.2015
- Responsible Service of Alcohol
- Diploma in Beauty Therapy
Diploma - Beauty Therapy
TAFE
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