Joey Sio-Andrews
West Auckland
Overview
13
13
years of professional experience
1
1
Certification
Work History
Hostel Supervisor
The Mansion Melbourne
East Melbourne, Victoria
04.2022 - 01.2023
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Assisted guests at check-in, providing information on various services within hotel.
- Coached staff on strategies to enhance performance and improve customer relations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of company policy
- Input and confirmed reservations for guests.
- Responded to and resolved guest issues or complaints.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Advised housekeeping staff of rooms vacated and ready for cleaning.
Front of House Employee
Kafe Koala
Kennet River, Victoria
01.2022 - 04.2022
- Welcomed each patron warmly, opened door and engaged guests to learn how to best serve needs.
- Looked for ways to serve without direction and regularly pitched in by cleaning up and organizing front area, replenishing condiments and napkins and bussing during busy times.
- Explained menu items, took orders and delivered food courses according to instruction.
- Trained and mentored new FOH staff in restaurant procedures, food safety and customer service standards.
- Worked with managers to report and resolve customer issues or concerns.
- Followed national, state and local safety, health and sanitation guidelines to protect guests.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
Hotel Supervisor
OzSnow
Jindabyne, NSW
11.2018 - 12.2021
- Mentored new employees, demonstrating best methods for servicing clients and guests.
- Solicited feedback through questionnaires to evaluate levels of guest satisfaction.
- Inspected hotel rooms and public spaces to determine cleanliness and need for room updates.
- Established successful employee turnover and retention strategies to improve culture and boost employee experience and business outcomes.
- Oversaw reservations received from direct calls and provided room availability information.
- Delegated work to staff, setting priorities and goals.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Built and maintained productive relationships with employees.
Store Manager in Training
Aldi Supermarket
Forest Lake
08.2012 - 10.2018
- Answered customer questions face-to-face or by phone.
- Enhanced vendor and customer satisfaction ratings by resolving issues efficiently.
- Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
- Trained, managed and motivated employees to promote professional skill development.
- Motivated employees to share ideas and feedback.
- Trained over 10 employees on business principles, best practices, protocol and system usage.
- Directed all day-to-day operations to provide safe and enjoyable guest experience.
- Accurately managed shipment processing, providing direction to associates and overseeing inventory activities.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Contributed to organizational initiative to achieve weekly sales, budget and other targeted goals.
- Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
- Handled and stored hazardous chemicals safely to prevent injury or illness.
- Kept bathrooms in clean, functional condition by scrubbing stalls, cleaning toilets and tidying storage shelves.
- Sanitized frequented areas and equipment using approved supplies.
- Collected trash from floors within hallways, bathrooms and work areas.
- Restocked supplies, replacing toiletries, liners and soaps.
- Maintained safety protocols through safe handling of equipment and chemicals.
Inbound Call Center Representative
TSA group
Melbourne CBD , Melbourne
08.2023 - 04.2024
- Maintained records of customer interactions and transactions for future reference.
- Developed strong relationships with customers through effective communication skills.
- Utilized computer technology to handle high volume of calls in a timely manner.
Kiwi Fruit Picker
John L
Kumeu , Auckland
05.2025 - Current
- Monitored ripening process of kiwifruit to ensure optimal harvesting time.
- Operated mechanical equipment such as tractors or forklifts to move heavy loads of fruit around the farm.
- Assisted with loading shipments onto trucks for delivery to market destinations.
Skills
- Hospitality
- Multitasking
- Critical thinking
- Community relations
- Safety procedures
- Chemicals handling
- Supply inventory management
- Customer service-focused
- Quality assurance controls
- Interior and exterior cleaning
- Dusting
- Focused and detail-oriented
- Exceptional time management
- Outstanding customer service
- Cash register operation
- Cash and credit transactions
- Balancing the cash register
- Dish preparation
- Team-oriented
- Cleaning and organization
- Food preparation
- Foodservice sanitation
- Equipment cleaning and maintenance
- Purchasing and planning
- Supervision and training
Certification
- Safe food handling Training - 2022
- Advanced Safe food handling training-2022
- RSA (NSW)
- Traffic Management 2023
References
Jarrod Hall
OzSnow General Manager
0417 878 774
Ashley Tulloh
The Mansion Melbourne
Hostel Manager
0423 641 104
Matthew Brass
The Mansion Melbourne
General Manager
0488 467 835
Shehnoor Sandhu
TSA group Team leader
0421305604
Timeline
Kiwi Fruit Picker
John L
05.2025 - Current
Inbound Call Center Representative
TSA group
08.2023 - 04.2024
Hostel Supervisor
The Mansion Melbourne
04.2022 - 01.2023
Front of House Employee
Kafe Koala
01.2022 - 04.2022
Hotel Supervisor
OzSnow
11.2018 - 12.2021
Store Manager in Training
Aldi Supermarket
08.2012 - 10.2018