Jogreet Singh Kullar
Rockbank,AU
Summary
Experienced administrative support professional with a proven track record in fast-paced and deadline-driven environments. Seeking an exciting and challenging position as a migration agent assistant to utilise skills and knowledge to their fullest potential. A passionate individual who thrives on learning new skills, adept at quickly adapting to new environments and effectively navigating through them. Currently pursuing a Diploma in Migration Law, bringing previous experience in retail, hospitality, and transportation, honing abilities in flexibility, resilience, and accountability.
Overview
6
6
years of professional experience
Work History
Driving Instructor (Self-employed)
Jo Drive School
10.2022 - Current
- Instructing students under actual driving conditions, and explaining and demonstrating the operation of brakes, clutch, gear selection, automatic transmission, signals and lights.
- Teaching road traffic regulations.
- Teaching road craft and road safety.
- Advising students when they are ready to undergo driving examination.
- Accompanying students in their driving tests.
- Teaching advanced driving techniques required for emergency situations
Customer Service Officer/ License Testing Officer
VicRoads
12.2020 - 10.2022
- Delivering registration and licensing services around the needs of customers in a dynamic environment, over the counter, face to face, by telephone and in writing, in accordance with established policies and procedures, work instructions and guidelines, in a professional, timely and courteous manner.
- Investigating and resolving customer enquiries according to established policies and procedures, work instructions and guidelines, in a timely manner. effectively resolve customer complaints and escalate to supervisor where required.
- Exercise judgement to suggest improvements to customer service delivery processes and tools and support corporate change initiatives.
- Working collaboratively as an effective team member to achieve key team and individual performance targets, supporting and participating in team activities and assisting to meet team objectives.
- Providing guidance and support to less experienced staff where required.
Pizza Store Assistant Manager
Pizza 888
07.2018 - 12.2020
- Looked after the store maintenance, cleanliness of store, and maintained high safety standards.
- Administered payrolls and other financial aspects of the store.
- Recruited new and capable staff and trained them.
- Ensured that the highest level of customer satisfaction was maintained.
- Prepared weekly reports on sales, profits, etc. and documented them.
- Effectively solved customer complaints and queries.
- Developed performance analysis reports for the store staff.
- Strictly followed store policies and implemented them effectively.
- Provided high quality customer service.
- Looked after and minimized the operational cost of the store.
Education
Diploma in Migration Law -
Australian Catholic University
Melbourne, VIC11.2024
Diploma in Project Management - Project Management
Southern Cross Education Institute
Melbourne, Australia09.2019
Bachelor of Civil Engineering -
Gurunanak Dev Engineering College
Ludhiana, Punjab 04.2015
Skills
Intro to Australian Migration Law
Australia Visa System
Economic Migration
Advocacy and Review
Foundations Ethical Practice
Accomplishments
Australia Visa System - Family Migration and Refugees
Australia Visa System - Cancellations
Applied Migration Law and Case Management
Skills
Language: English, Punjabi, Hindi.
Communication: Superior English, 8 each in all components of PTE test.
References
Available on request
Timeline
Driving Instructor (Self-employed)
Jo Drive School
10.2022 - Current
Customer Service Officer/ License Testing Officer
VicRoads
12.2020 - 10.2022
Pizza Store Assistant Manager
Pizza 888
07.2018 - 12.2020
Diploma in Migration Law -
Australian Catholic University
Diploma in Project Management - Project Management
Southern Cross Education Institute
Bachelor of Civil Engineering -
Gurunanak Dev Engineering College
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