JOHAIRA ARUMPAC
Melbourne,VIC
Summary
I am a dedicated, organized and methodical individual. I have good interpersonal skills, am an excellent team worker and am keen and very willing to learn and develop new skills. I am reliable and dependable and often seek new responsibilities within a wide range of employment areas.
Branch manager with exceptional drive and dedication to accomplishing business objectives and exceeding customer expectations. Several year history of success in the field.
professional and dedicated team player experienced in overseeing operations of individual and multi-unit facilities. Develops successful programs to improve profitability. Seeking new position with exciting challenges where great skills will be valued.
Overview
17
17
years of professional experience
Work History
Branch Manager
JABEZ MANAGEMENT SOLUTIONS, INC.
04.2013 - 09.2024
- Overseeing the whole branch
- Reporting monthly collections
- Setting target to each employees (Agent)
- Meeting with outside clients
- Monthly planning
- Organized the team and branch
- Best Branch for 2022-2024
- Best Manager for 2023
- Payrolls
- Government Mandatory benefits
- Taxes and licenses renewal
- Administrative works
- Facilitated weekly meetings with staff members to discuss progress on current initiatives.
- Worked cross-functionally to plan and establish branch goals, supporting strategic objectives.
- Supported outside sales force in servicing and obtaining new business.
- Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.
- Provided feedback on employee performance evaluations conducted by supervisors.
- Created reports summarizing operational performance metrics for senior management review.
- Created and updated financial reports on frequent basis to present information to leadership teams.
- Recommended new financial and accounting software packages. replacing various non-integrated offerings.
- Developed invoicing systems and internal controls to boost billing efficiencies.
- Developed strategies to increase customer satisfaction and loyalty.
- Reviewed loan applications to ensure accuracy and compliance with regulations.
- Maintained consistent growth in accounts and receivables by obtaining and retaining loan borrowers.
- Analyzed actual financial results to budget, preparing variance reporting to functional groups.
- Managed relationships with tax authorities, bankers and auditors.
- Assisted other branches when needed during peak periods or special projects.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Established strong working relationships with external partners such as vendors and suppliers.
- Built financial models to allocate resources, forecast cash and investment needs and make capital budgeting decisions.
- Monitored financial performance of the branch on a monthly basis.
- Increased efficiency and drove branch revenue by optimizing daily operations.
- Planned work schedules to maintain adequate staffing levels.
- Implemented internal control procedures to minimize risk exposure and maximize profitability.
- Coordinated promotional campaigns for new products or services in order to boost sales revenue.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Established and built customer relationships through targeted outreach and initiatives.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Grew business banking relationships through proactive outreach.
- Assigned duties to employees and examined work for accuracy, neatness and timeliness.
- Communicated with stockholders or other investors to provide information or raise capital.
- Analyzed data to identify trends related to products, services, customers and markets served by the branch.
- Used hedging to mitigate financial risks related to interest rates on company's borrowings.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
- Ensured compliance with established policies, procedures and regulations governing banking operations.
- Analyzed competitors and market trends to facilitate business growth.
- Resolved escalated customer complaints in a timely manner.
- Developed and implemented financial strategies to maximize profits and reduce costs.
- Disciplined employees to encourage compliance with company policies and procedures.
- Conducted reviews and evaluations for cost-reduction opportunities.
- Maintained up-to-date knowledge of industry trends, competitive landscape and regulatory environment.
- Coordinated preparation of external audit materials and external financial reporting.
- Created financial management mechanisms to minimize financial risk to business.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Managed staff scheduling, hiring and training processes.
- Performed regular audits of financial records in order to ensure accuracy.
- Developed or analyzed information to assess current or future financial status of firms.
- Organized professional development programs for employees at all levels of the organization.
- Identified opportunities for process improvement initiatives within the branch.
- Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
- Conducted regular performance reviews for all employees in the branch.
- Designed sales and service strategies to improve revenue and retention.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
Accounting Assistant
SPARTA CREDIT MANAGEMENT SERVICES, INC.
01.2008 - 08.2010
- Handling communications with clients and vendors via phone, email, and in-person
- Processing transactions, issuing checks, and updating ledgers, budgets, etc
- Preparing financial reports
- Assisting with audits, fact checks, and resolving discrepancies
- Reconciled expenses and financial records.
- Recorded debit, credit and account transactions in computer spreadsheets and databases.
- Performed credit checks on new clients and set up payment terms.
- Assisted with month-end and year-end close processes, preparing necessary journal entries.
- Processed journal entries for accruals, amortization and other adjustments.
- Prepared daily cash flow statements for management review.
- Produced reliable reports by checking financial statements for accuracy.
- Analyzed financial statements to identify trends and make recommendations for improvement.
- Monitored and recorded company expenses, ensuring adherence to budget guidelines.
- Reduced financial discrepancies by verifying accounting statements.
- Received payments from customers via cash, check and credit cards to pay company invoices.
- Calculated income and social security tax deductions.
- Conducted inventory counts and reconciliations to maintain accurate stock levels.
- Classified and summarized financial data to compile and enter in financial records
- Prepared and processed payroll.
- Assisted in the preparation of monthly financial statements and reports.
- Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
- Answered questions from customers regarding their billing or payment status.
- Compiled current budget data from estimated revenues, expenses and prior budgets.
- Managed daily bookkeeping functions with attention to accounts receivable, accounts payable, banking reconciliation and disbursements.
- Received and recorded cash, checks and transfers.
- Streamlined transactions using automation systems to process payments and invoices.
- Handled accounts payable and receivable, including invoicing and payment processing.
- Handled daily cash transactions and maintained petty cash fund.
- Entered data into accounting software programs such as QuickBooks or Sage 50 Accounting Software.
- Processed payroll, calculated wages, deductions, and issued paychecks to employees.
- Analyzed financial statements to identify discrepancies and resolve issues.
- Coded invoices to maintain organized and accurate records.
- Liaised with vendors and suppliers to negotiate payment terms and resolve billing issues.
- Developed procedures for more efficient workflow in accounting department.
- Tracked and reported on departmental expenditures, contributing to cost control efforts.
- Calculated and produced checks for utilities, taxes and other operational payments.
- Assisted with accounts receivable activities such as invoicing, collections, and deposits.
- Prepared and issued customer invoices, monitored receivables, and managed collections process.
- Researched discrepancies between invoices, purchase orders, packing slips.
- Matched orders with invoices and recorded required information.
- Reconciled or entered report discrepancies found in financial records.
- Reconciled bank accounts on a regular basis.
- Worked closely with auditors during year-end audits to provide necessary documentation.
- Assisted with payroll processing by entering employee hours into the system.
- Reconciled computer reports with manually maintained ledgers.
- Managed vendor relationships by ensuring timely payments and resolving disputes.
- Performed bookkeeping and accounting consulting services.
- Provided support to upper management with special projects related to finance or accounting processes.
- Assisted with tax preparation and filing, including sales tax and income tax returns.
Education
Master of Marketing Management -
Informatics College
12.2020
Diploma of Computer Technology -
Iligan Computer Institute
12.2008
Diploma of Cosmetology -
Mindanao State University
12.2007
Skills
- Lending
- Microsoft Office
- Customer Service
- Leadership
- Operations Management
- Team Leadership
- Account analysis expertise
- Cash handling expertise
- Staffing optimization
- Relationship building and management
- Business development expertise
- QuickBooks experience
- Policy formulation
- Excels in team leadership
- Goals and performance
- Excellent work ethic
- Operational reports
- Deductive reasoning
- People-oriented
- Client relationship management
- Conflict resolution
- Relationship building
- Banking
- document flow coordination
- Risk analysis
- Accounts receivable
- Account review
- Staff training
Languages
English
Timeline
Branch Manager
JABEZ MANAGEMENT SOLUTIONS, INC.
04.2013 - 09.2024
Accounting Assistant
SPARTA CREDIT MANAGEMENT SERVICES, INC.
01.2008 - 08.2010
Master of Marketing Management -
Informatics College
Diploma of Computer Technology -
Iligan Computer Institute
Diploma of Cosmetology -
Mindanao State University