Johana Saldana
Woollahra,NSW
Summary
Productive Front Office Manager with excellent skills in customer service, office management and administrative support. Professional and tactful in all situations with focus on increasing satisfaction and retention. Ready to tackle any responsibility with pleasant demeanour and attitude. Offering outstanding verbal communication, writing and time management skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Front Office Manager
Veriu Hotel
2022.12 - Current
- Responsible for overseeing front-of-house operations, managing staff, and ensuring excellent customer service to enhance guest satisfaction and the overall success of the hotel.
- Responsible for maintaining a high level of operational efficiency and supporting the Hotel Manager in operational administration tasks and the supervision, training and coordination of hotel employees.
- Duties and accountabilities in the following areas: reception, guest service management, housekeeping, promote business, sales and business development, workplace health. and safety.
Guest Service Agent
Veriu Hotel
2022.08 - 2022.12
- Responsible for providing exceptional customer service to guests throughout their stay at a hotel
- Duties include greeting guests upon arrival, assisting with check-in and check-out procedures, answering inquiries about hotel services and amenities, and resolving guest issues or complaints
- Also handle reservations, process payments, and ensure that guests have a pleasant and memorable experience.
Sales Executive
Banco de Credito del Peru
2013.12 - 2018.11
- 5 years of commercial experience, consulting, portfolio maintenance and specialized sales of Cash Management services and electronic financing.
Education
Bachelor's Degree of Business Administration -
University of Lima
Lima, Peru01.2013
Skills
- Teamwork
- Attention to detail
- Time management
- Communication
- Reliability
- Effective Multitasking
- Customer Relations
- Microsoft Office
- ZoHo
- RMS
References
Joe Milne, Hotel Manager, Veriu Randwick, 0434 416 710, Joe.milne@veriu.com.au
Certification
Responsible Service of Alcohol
First Aid Certificate
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Front Office Manager
Veriu Hotel
2022.12 - Current
Guest Service Agent
Veriu Hotel
2022.08 - 2022.12
Sales Executive
Banco de Credito del Peru
2013.12 - 2018.11
Bachelor's Degree of Business Administration -
University of Lima
Responsible Service of Alcohol
First Aid Certificate
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