Johana Yahya
Sydney,NSW
Summary
Experienced with leveraging digital marketing strategies to boost brand visibility and customer engagement. Utilizes SEO and content creation to drive traffic and conversion. Strong understanding of data analytics and campaign optimisation to achieve business goals.
Overview
8
8
years of professional experience
Work History
Online Reputation & Digital Marketing Executive
Novotel Sydney Darling Harbour
11.2022 - Current
- Continually maintained and improved company's reputation and positive image in markets served.
- Developed and implemented successful digital marketing campaigns to drive customer engagement and increase brand awareness.
- Directed traffic growth strategies, SEO, content distribution, email marketing.
- Identified trends and patterns through detailed data analysis, leading to optimized marketing strategies for clients.
- Created and managed social media campaigns to increase brand engagement.
Event Coordinator
Sheraton Grand Sydney Hyde Park
03.2022 - Current
- Coordinated schedules and timelines for events.
- Reviewed event bills to confirm accuracy and approve payment.
- Managed event logistics and operations.
- Coordinated with kitchen or catering staff on delivery, timing and service style of food.
Guest Service Agent/ Communication
Sheraton Grand Sydney Hyde Park
11.2019 - Current
- Handling customer calls and responded to queries about services, product, malfunctions, promotions and billing
- Data Entry and maintenance of client database
- Problem solved for each department to maintain timely completion of parts and meet strict deadlines
- Developing and Maintaining internal and external relationships, which are crucial to company enhancement and success
Food and Beverage Attendant
Stamford Plaza
04.2018 - 09.2018
- Making coffee during breakfast, lunch, and dinner shift
- Managing banquet service, start from preparation until closing
- Working in room service area by taking and delivery order, floor clearance, doing daily cash up report
- Showing people to their seats, and ensuring people with disabilities have all access needed
Food & Beverage Management Trainee
Intercontinental Hotel
02.2017 - 08.2017
- Maintained a high standard of customer service during fast-paced operations
- Completed Management Trainee program
- Handled guest concerns and complaints promptly and empathetically
- Took and delivered orders and processed in-room dining charges
Education
Bachelor of Business - International Hotel and Resort Management
Blue Mountains International Hotel Management School At Torrens University
Sydney, NSW08.2019
Skills
- Email marketing campaigns
- Search engine optimization
- Social media management
- Content marketing strategy
- Google analytics
Timeline
Online Reputation & Digital Marketing Executive
Novotel Sydney Darling Harbour
11.2022 - Current
Event Coordinator
Sheraton Grand Sydney Hyde Park
03.2022 - Current
Guest Service Agent/ Communication
Sheraton Grand Sydney Hyde Park
11.2019 - Current
Food and Beverage Attendant
Stamford Plaza
04.2018 - 09.2018
Food & Beverage Management Trainee
Intercontinental Hotel
02.2017 - 08.2017
Bachelor of Business - International Hotel and Resort Management
Blue Mountains International Hotel Management School At Torrens University
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