JOHANNA CABATU
kitchen hand/cook/customer service
Bendigo,VIC
Summary
I am enthusiastic, self-motivated, reliable and hardworking person aim to get an opportunity where I can make the best of my potential and contribute to the organizations growth.
Overview
8
8
years of professional experience
1
1
Language
Work History
Waitress, Kitchenhand & Front or customer service staff
GOLDEN VINE HOTEL
06.2023 - Current
- My job description as a waitress includes welcoming and seating guests, taking guest orders, communicating them effectively to the kitchen and in addition, memorizing the menu and offering recommendations to upsell appetizers, desserts, or drinks
- As a kitchen hand, I assist cooks or chefs within a working kitchen wash, peel and prepare foodstuffs and help to prepare simple dishes
- As a customer service staff or front staff, I greet customers, answer phones, receive and deliver mail, and assist with maintaining and ordering office supplies.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Pizza Chef Assistant
Higt St Pizza
11.2023 - Current
- Improved pizza production efficiency by streamlining ingredient preparation and dough handling techniques.
- Enhanced customer satisfaction by consistently producing high-quality pizzas with attention to detail and presentation.
- Collaborated with head chef to develop new pizza recipes, resulting in increased menu variety and guest praise.
- Maintained a clean and organized workspace, ensuring compliance with food safety regulations and fostering a positive work environment.
- Assisted in inventory management, contributing to reduced waste and improved cost control measures.
- Provided exceptional service by promptly addressing customer concerns and special requests, resulting in repeat business and positive reviews.
- Contributed to a positive team atmosphere by effectively communicating with coworkers and proactively offering assistance when needed.
- Continuously honed culinary skills through ongoing training, staying current on industry trends and best practices for pizza making.
- Managed food costs by carefully monitoring portion sizes, reducing overall expenses without compromising quality or taste.
- Increased speed of service by mastering efficient dough rolling techniques, enabling faster order fulfillment during busy periods.
- Optimized kitchen workflows for better organization of tasks among team members while ensuring adherence to established health and safety guidelines.
Waitress, Kitchenhand & Front or customer service staff and barista
MUFFIN BREAK MARKET PLACE BENDIGO & JAMAICA BLUE
07.2023 - Current
- As a staff all-rounder, I am challenged to take this job opportunity because it helped me to become more efficient and helped me to improve how I can manage my time and speed at the same time
- Working in a busy and fast-paced environment helped me a lot to improve my skills.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Handled cash transactions accurately while maintaining proper cash handling procedures.
- Maintained knowledge of current promotions and events to provide accurate information to guests.
Front Desk Officer
Top Valera 128 Hotel
01.2021 - 06.2023
- My job description as front desk officer is responsible for greeting guests and provides them with superb customer service
- Answer all client questions and incoming calls
- Ensure the front desk is neat presentable and equipped with all necessary supplies such as pens, forms, and paper
- Maintain records and files.
- Streamlined check-in and check-out processes for improved guest experience and reduced wait times.
- Maintained accurate records of room reservations, ensuring smooth transitions for both guests and hotel staff.
- Assisted with event coordination, resulting in successful conferences, meetings, and special events at the hotel.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering loyalty among guests.
- Collaborated with housekeeping staff to ensure rooms were clean and ready for incoming guests, minimizing delays during peak times.
Room Attendant
Top Valera 128 Hotel
01.2018 - 12.2020
- My job description as a room attendant is responsibilities include changing towels, making beds and clean bathroom
- I will also address clients’ queries and make sure our rooms are fully stocked, clean and always inviting.
- Enhanced guest satisfaction by providing thorough and timely room cleaning services.
- Performed laundry duties for improved efficiency and faster room turnover times.
- Ensured positive guest experiences with prompt response to special requests and additional services.
- Contributed to team efforts in meeting occupancy goals through efficient room preparation and availability.
- Assisted housekeeping management with inventory control, reducing wastage and ensuring adequate supplies for daily tasks.
Grocery's Clerk
Savemore
03.2016 - 10.2016
- Improved customer satisfaction by providing efficient and friendly service at the checkout counter.
- Enhanced store cleanliness through diligent maintenance of aisles, shelves, and display areas.
- Assisted customers with product inquiries by sharing extensive knowledge of grocery items and their locations.
- Contributed to increased sales performance by stocking shelves in a visually appealing manner.
- Ensured proper storage conditions for perishable items, resulting in reduced spoilage rates.
- Promoted a positive shopping experience by courteously addressing customer concerns and resolving issues promptly.
Education
Diploma In Kitchen Management - Commercial Cookery
Blue Lotus College
Melbourne, VICSkills
- Order Accuracy
- Cooking
- Food Preparation
- Positive Attitude
- Customer service expertise
- Phone Etiquette
- Money Handling
- Computer Skills
Availability
- Full Time, Full Time, Full Time, School Time, School Time, Full Time, Full Time
- Monday: Full Time
- Tuesday: Full Time
- Wednesday: Full Time
- Thursday: School Time
- Friday: School Time
- Saturday: Full Time
- Sunday: Full Time
Attributes
- Can work well with a diverse set of people and can easily adapt to different working environments
- Has the willingness to learn new ways in order to finish the task at hand
- Flexible and Efficient
References
- June Tandingan, Chef At Golden Vine Hotel, 0475412700
- Anwar, Owner of High Street Pizza, 0452601947
Hobbies and Interests
- Challenging myself by learning and experiencing new hobbies and skills
- Participating in competitive and team oriented games
- Community involvement, writing, blogging, learning languages, photography, traveling, doing sports, reading, and art.
Training
- 128, Preparing Cold Meals –Leading to Cookery NC II, Technical Education and Skills Development Authority, Pug os (TESDA OFFICE), Cabugao, Ilocos Sur
- Prepare Cold Meals –Leading to Cookery NC II under the Special Training for Employment Program (STEP), Technical Education and Skills Development Authority, Pug os (TESDA OFFICE), Cabugao, Ilocos Sur, 12/17/17
reading,
i love reading books which give me new ideas and prospects in life, which can help me to improve and to become a better version of myself.
Timeline
Pizza Chef Assistant
Higt St Pizza
11.2023 - Current
Waitress, Kitchenhand & Front or customer service staff and barista
MUFFIN BREAK MARKET PLACE BENDIGO & JAMAICA BLUE
07.2023 - Current
Waitress, Kitchenhand & Front or customer service staff
GOLDEN VINE HOTEL
06.2023 - Current
Front Desk Officer
Top Valera 128 Hotel
01.2021 - 06.2023
Room Attendant
Top Valera 128 Hotel
01.2018 - 12.2020
Grocery's Clerk
Savemore
03.2016 - 10.2016
Diploma In Kitchen Management - Commercial Cookery
Blue Lotus College
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