Johanna Delahunt
Preston ,VIC
Summary
Steadfast Job Title employs empathy and patience to connect with individuals on emotional level and provide support during difficult times. Excellent eye for detail and accurately assesses needs. Strives to provide best possible care and support. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
18
18
years of professional experience
Work History
Client Service Team Leader
Sarina Russo Job Access
09.2006 - 06.2024
- Streamlined team workflow for increased productivity through effective task delegation and prioritization.
- Managed high-priority tasks effectively, ensuring timely completion of projects without compromising on quality.
- Established performance metrics to track progress, identify areas for improvement, and drive continuous growth in service levels.
- Reduced client response times with streamlined processes that enabled faster resolution of queries.
- Mentored junior team members to develop essential skills for successful career progression within the organization.
- Facilitated productive meetings with clear agendas and actionable takeaways that led to improved internal collaboration across departments.
- Contributed significantly to revenue growth by successfully upselling additional services based on client needs analysis.
- Increased customer retention by building strong relationships with clients through personalized attention and responsive service.
- Conducted regular performance evaluations for team members, identifying areas for growth and providing constructive guidance accordingly.
- Developed comprehensive training programs to improve team performance and maximize service quality.
- Demonstrated leadership abilities by managing a diverse team of professionals towards achieving common goals.
- Monitored daily operations closely, detecting potential bottlenecks early on, thereby optimizing resource allocation.
- Championed best practices in customer service through ongoing staff training initiatives focused on exceptional communication skills and problem-solving techniques.
- Coordinated cross-functional efforts to resolve complex client issues efficiently, maintaining high levels of customer satisfaction.
- Facilitated communication between clients and other service providers.
- Developed and maintained accurate records of programs and services.
- Participated in meetings with stakeholders to discuss program objectives and strategies.
- Coordinated with local government to provide resources to clients.
- Administered and tracked client service payments.
- Ensured consistent adherence to company policies and procedures while leading the Client Service Team.
- Fostered a collaborative work environment, encouraging open communication and teamwork among staff members.
- Implemented process improvements, resulting in better organization and time management within the team.
Skills
- Effective problem solving
- Delegation and Supervision
- Collaboration and Teamwork
- Problem-Solving
- Attention to Detail
Websites
Timeline
Client Service Team Leader
Sarina Russo Job Access
09.2006 - 06.2024
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