Johanna Hayes
Wanniassa,ACT
Summary
- Experienced in delivering exceptional customer service to clients of all ages and diverse backgrounds, ensuring their needs are met efficiently while handling queries and concerns with professionalism.
- Friendly, adaptable, and proactive, with the ability to work independently while also thriving in a collaborative team environment. Quick to adjust to changing workloads and dynamic work settings.
- Strong communicator with excellent interpersonal skills, able to build rapport with customers and colleagues both in person and over the phone.
- Dependable, positive, and highly disciplined, known for reliability, trustworthiness, and a strong work ethic. Always ready to assist at short notice while consistently meeting expectations and delivering quality outcomes.
- Proficient in Microsoft Office Suite and experienced in using various in-house systems and databases for efficient data management and administrative tasks.
Overview
9
9
years of professional experience
Work History
Senior Tribunal Officer APS5
Administrative Review Tribunal
09.2024 - Current
- Mentoring team members, helping them develop their skills.
- Supporting an inclusive and diverse team culture, promoting respect and understanding among all members.
- Collaborate with other department leaders to establish shared goals and ensure alignment across teams.
- Establish open and professional relationships with team members to achieve quick resolutions for various issues.
- Coordinate resources effectively to meet project deadlines and achieve desired results.
- Provide exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Supervise administrative support staff members, offering guidance, feedback, and mentorship that contribute to their professional growth and development.
Office Manager / Acting – APS6
Administrative Review Tribunal
10.2024 - 01.2025
- Managing workstation allocation and movements for staff and Members.
- Building Facility Management, liaising with building managers and contractors.
- Supporting the ART security policy and functions.
- Communication and coordination for registry events including leadership visits.
- Contribute to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Asset and stocktake management.
Enrolments and Administration Officer – AS04
Lake Tuggeranong College – ACT Government
06.2022 - 08.2024
- Providing high-level administrative support to the Business Manager, Principal, Deputy Principals
- Managing College Enrolments for Years 11-12, inputting data from the Student Admission System into the main school portal 'Sentral'
- Preparing correspondence and reports; provide advice based on enrolment knowledge legislation, policy, procedures, and guidelines
- Event Management and organisation of school events, Information Evenings, Graduation and Formal Management
- Managing Student Records, filing, archiving, and transferring records between schools
- Maintain front office administration and providing support to the finance officer
- Creating Purchase Orders, receipting and reconciling payments
- Ordering office supplies and printer maintenance
- Updating and adding student medical information and legal documentation into the school database systems
- Managing all incoming/outgoing email correspondence, distributing mail
- Performing First Aid duties when required
Part-Time, Medical Administration Officer
Prof Stephen Robson
11.2019 - 11.2022
- Scheduling appointments for patients, including external appointments for those requiring hospital admission
- Prepare hospital admission paperwork
- Interaction with various stakeholders including the Surgeon, Practice Nurse, Hospital Theatre Booking staff, Anaesthetic staff, Patients, Health Funds, Medicare, Veterans Affairs
- Diary management and patient bookings, booking of surgical procedures
- Managing the security of patient files and computer databases
- Billing / receipting of patient clinic accounts
- Liaising with Health Funds, Medicare and DVA claiming
- Administration support to Prof Robson
- Collecting admission reports, discharge reports and coding reports to maintain patient records
Part-Time Administration Assistant
MTAA Super
10.2019 - 05.2022
- Greeting all visitors and directing them to relevant meeting areas
- Answering phone calls and transferring calls to appropriate business units
- Diarising staff leave for the HR manager
- Emailing all staff weekly communications updates
- Ordering and managing office stationery supplies
- Preparation of correspondence for CEO
- Scanning and filing documents for business units within the organisation
- Preparing catering for board meetings and staff conferences
- Managing Travel bookings for board members and interstate staff members
Booking Clerk, Surgical Bookings AS04
The Canberra Hospital
09.2015 - 09.2019
- Providing high quality customer service to patients and stakeholders who contact the Surgical Bookings Department
- Coordinate with Elective Surgery Liaison Nurses in managing the Elective Surgery Waiting List for the Canberra Hospital
- Co-ordinating theatre Bookings for Vascular and Orthopaedics and associated equipment requirements for individual surgical specialists, completed within appropriate timeframes
- Liaising with colleagues to ensure that the bed count has been conducted daily to ensure that daily allowances are not exceeded
- Weekly reports for ‘Not Ready for Care’ patients and ensuring that patients are receiving relevant follow up
Education
Certificate IV - Retail Management & Business Administration
Coles Myer Institute
Canberra, ACT11-2006
Year 12 Certificate -
Lake Tuggeranong College
11-1999
Certificates
- First Aid & CPR Certificate, Canberra First Aid & Training, 2023
- Medical Terminology, ACT Health, 2016
- Front Office Coordinator, Momentum Management, 2014
- Young Achievers Australia Award, Small Business Management, 1999
Other
- ACT Driver’s Licence
- Working with Vulnerable People Card
- St John Ambulance - External Defibrillator Certificate
- Member ACT Wildlife – Volunteer
Timeline
Office Manager / Acting – APS6
Administrative Review Tribunal
10.2024 - 01.2025
Senior Tribunal Officer APS5
Administrative Review Tribunal
09.2024 - Current
Enrolments and Administration Officer – AS04
Lake Tuggeranong College – ACT Government
06.2022 - 08.2024
Part-Time, Medical Administration Officer
Prof Stephen Robson
11.2019 - 11.2022
Part-Time Administration Assistant
MTAA Super
10.2019 - 05.2022
Booking Clerk, Surgical Bookings AS04
The Canberra Hospital
09.2015 - 09.2019
Certificate IV - Retail Management & Business Administration
Coles Myer Institute
Year 12 Certificate -
Lake Tuggeranong College
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