Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Johanna Tammerand

Melbourne

Summary

Dynamic and results-driven professional with extensive experience in customer service and operations management at Slonik S.r.o. Proven ability to enhance guest satisfaction through effective issue resolution and staff mentoring. Skilled in point-of-sale systems and committed to maintaining high standards of service and integrity.

Overview

3
3
years of professional experience

Work History

Cashier

Selver AS
05.2025 - 08.2025
  • Processed customer transactions efficiently using point-of-sale systems.
  • Provided excellent customer service by addressing inquiries and resolving issues promptly.
  • Assisted in inventory management by restocking merchandise as needed.
  • When needed helped out in other departments restocking and reorganizing shelves.

Hostel Manager

Slonik S.r.o
01.2024 - 03.2025
  • Managed daily operations, ensuring smooth front desk and guest services.
  • Developed and implemented efficient booking processes to enhance guest experience.
  • Trained staff on hospitality standards and customer service protocols.
  • Oversaw inventory management, maintaining optimal stock levels for supplies.
  • Resolved guest complaints promptly, improving overall satisfaction ratings.
  • Organized community events to foster guest engagement and promote local culture.

Hostel Receptionist

Slonik S.r.o
10.2024 - 12.2024
  • Managed guest check-ins and check-outs efficiently, ensuring smooth operations at reception.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Coordinated bookings and room assignments using hostel management software to optimize occupancy rates.
  • Maintained accurate records of guest information and payments, ensuring data integrity.
  • Trained new reception staff on operational procedures and customer service protocols effectively.

Barista

Lett OÜ
09.2023 - 09.2024
  • Prepared high-quality beverages using espresso machines and brewing equipment.
  • Maintained cleanliness and organization of workstations to ensure efficient service.
  • Assisted in training new baristas on beverage preparation techniques and customer service skills.
  • Engaged with customers to provide personalized recommendations and enhance their experience.

Barista

Reitan Convenience Estonia AS
09.2022 - 09.2023
  • Implemented best practices for food safety and hygiene standards in daily operations.
  • Developed a streamlined workflow for peak hours, improving overall service efficiency.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.

Education

High School Diploma -

Tallinna Täiskasvanute Gümnaasium
Tallinn, Estonia
05-2024

Skills

  • Customer service
  • Point-of-sale system operation
  • Work ethic and integrity
  • Patience and empathy
  • Money handling
  • Issue resolution
  • Staff mentoring

Languages

English
Full Professional
Estonian
Native or Bilingual
Russian
Elementary

Timeline

Cashier

Selver AS
05.2025 - 08.2025

Hostel Receptionist

Slonik S.r.o
10.2024 - 12.2024

Hostel Manager

Slonik S.r.o
01.2024 - 03.2025

Barista

Lett OÜ
09.2023 - 09.2024

Barista

Reitan Convenience Estonia AS
09.2022 - 09.2023

High School Diploma -

Tallinna Täiskasvanute Gümnaasium
Johanna Tammerand