Johanna Tammerand
Melbourne
Summary
Dynamic and results-driven professional with extensive experience in customer service and operations management at Slonik S.r.o. Proven ability to enhance guest satisfaction through effective issue resolution and staff mentoring. Skilled in point-of-sale systems and committed to maintaining high standards of service and integrity.
Overview
3
3
years of professional experience
Work History
Cashier
Selver AS
05.2025 - 08.2025
- Processed customer transactions efficiently using point-of-sale systems.
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Assisted in inventory management by restocking merchandise as needed.
- When needed helped out in other departments restocking and reorganizing shelves.
Hostel Manager
Slonik S.r.o
01.2024 - 03.2025
- Managed daily operations, ensuring smooth front desk and guest services.
- Developed and implemented efficient booking processes to enhance guest experience.
- Trained staff on hospitality standards and customer service protocols.
- Oversaw inventory management, maintaining optimal stock levels for supplies.
- Resolved guest complaints promptly, improving overall satisfaction ratings.
- Organized community events to foster guest engagement and promote local culture.
Hostel Receptionist
Slonik S.r.o
10.2024 - 12.2024
- Managed guest check-ins and check-outs efficiently, ensuring smooth operations at reception.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Coordinated bookings and room assignments using hostel management software to optimize occupancy rates.
- Maintained accurate records of guest information and payments, ensuring data integrity.
- Trained new reception staff on operational procedures and customer service protocols effectively.
Barista
Lett OÜ
09.2023 - 09.2024
- Prepared high-quality beverages using espresso machines and brewing equipment.
- Maintained cleanliness and organization of workstations to ensure efficient service.
- Assisted in training new baristas on beverage preparation techniques and customer service skills.
- Engaged with customers to provide personalized recommendations and enhance their experience.
Barista
Reitan Convenience Estonia AS
09.2022 - 09.2023
- Implemented best practices for food safety and hygiene standards in daily operations.
- Developed a streamlined workflow for peak hours, improving overall service efficiency.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Education
High School Diploma -
Tallinna Täiskasvanute Gümnaasium
Tallinn, Estonia05-2024
Skills
- Customer service
- Point-of-sale system operation
- Work ethic and integrity
- Patience and empathy
- Money handling
- Issue resolution
- Staff mentoring
Languages
English
Full Professional
Estonian
Native or Bilingual
Russian
Elementary
Timeline
Cashier
Selver AS
05.2025 - 08.2025
Hostel Receptionist
Slonik S.r.o
10.2024 - 12.2024
Hostel Manager
Slonik S.r.o
01.2024 - 03.2025
Barista
Lett OÜ
09.2023 - 09.2024
Barista
Reitan Convenience Estonia AS
09.2022 - 09.2023
High School Diploma -
Tallinna Täiskasvanute Gümnaasium