Johanna Townsend
Toowoomba,Australia
Summary
Dental Assistant with comprehensive background in patient care, dental procedures, and office management. Skilled in assisting with routine and complex dental procedures while maintaining patient comfort. Demonstrated strengths include knowledge of dental hygiene best practices and ability to manage administrative tasks efficiently. Notable for enhancing overall oral health by providing diligent support to dentists during examinations and surgeries.
Overview
9
9
years of professional experience
Work History
Dental Assistant
For Health Group
Toowoomba, Qld
07.2024 - Current
- Sterilized instruments according to established guidelines and protocols.
- Helped maintain inventory levels of all dental supplies used in day-to-day operations.
- Documented patient records with procedures performed and added notes taken to charts.
- Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients.
Medical Receptionist
For Health Group
Toowoomba
03.2024 - Current
- In this position I create billing accounts for our clientele and must uphold complete confidentiality with patients
- I am responsible for all correspondence in and out of the practice via phones, email and word of mouth
- Creating bookings for the 16 doctors, multiple dieticians and care plan nurses as well as managing in place of my superiors during night shifts and weekends
Medical Receptionist
For Health Group
Toowoomba, Qld
02.2024 - Current
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Routed laboratory or diagnostic results to appropriate staff.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Performed data entry tasks related to billing and collections procedures.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
Front counter person and Cashier
Patton's Bargain Butcher
11.2022 - 01.2024
- I managed the front counter staff in place of my supervisor
- I maintained stock levels in the front of the store, prepared items, placed and filled orders, operated scales, slicers and wrapping equipment as well as maintained health and safety procedures
- I operated a cash register, receiving payments both eftpos and cash and provided accurate change
Dental Assistant and Receptionist
Oral Experts Group
06.2021 - 12.2021
- I assisted chairside and setup before all appointments, in-between appointments I would carry out sterilization procedures
- I would work in reception any time I was needed
- I would greet patients upon arrival and bill them out as they left, answered phone calls, created appointments and updated and filed patient info
- My responsibilities included reception, surgery, and the sterilization room
Cashier
Big Dads Pies
01.2016 - 06.2019
- Company Overview: I worked at a family-owned bakery
- I worked at a family-owned bakery
- This position introduced me to receiving payments, eftpos and cash
- I also became familiar with interacting with patrons
- I upheld sanitation procedures and safety procedures
- I worked at a family-owned bakery
Education
Centenary Heights State High School
11-2021
Skills
- WORK ETHIC
- RELIABILITY
- Fast Learner
- Excellent communication
- Strong writing and verbal skills
- Emergency response preparedness
Accomplishments
CPR Certified
References
Victoria Watson, For Health Group, Toowoomba, 0436330636, Victoriaivywatson@yahoo.com
Languages
English
Personal Information
- License: Valid Australian License
- Date of Birth: 09/11/03
- Gender: Female
Timeline
Dental Assistant
For Health Group
07.2024 - Current
Medical Receptionist
For Health Group
03.2024 - Current
Medical Receptionist
For Health Group
02.2024 - Current
Front counter person and Cashier
Patton's Bargain Butcher
11.2022 - 01.2024
Dental Assistant and Receptionist
Oral Experts Group
06.2021 - 12.2021
Cashier
Big Dads Pies
01.2016 - 06.2019
Centenary Heights State High School