Johanna Tranter
Summary
I am an ambitious hard-working safety focused team leader looking to further progress my career in retail management. I am solely dependable and dedicated to becoming a valued asset to your company with years of onsite experience as a trusted team leader. I have highly developed communications abilities, excellent critical thinking skills and am highly self-motivated with strong customer service skills, a high attention to detail, problem-solving abilities, multi-tasking and customer reconciliation skills.
Overview
14
14
years of professional experience
Work History
Store Manager
Mobil Biloela
10.2021 - Current
- Conducted safety audits and inspections to identify workplace hazards and deficiencies.
- Monitored workplace activities to determine compliance with safety regulations and standards.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed team members successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new team members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Approved regular payroll submissions for team members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Trained new team members on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
Console Operator /2IC Manager
Puma Energy
03.2016 - 10.2021
- Accepted and processed customer payments in cash, credit cards, and cheques, checking for validity
- Acknowledged customer issues and resolved their problems quickly and efficiently
- Assisted customers in understanding their available options and helped them select the right products for their needs
- Effectively communicated with other team members and upper management to ensure complete care of customers
- Greeted customers and offered them assistance where possible
- Informed customers about current promotions and sales, encouraging them to take advantage
- Experienced team trainer.
- Enforced rules, regulations, policies and procedures and responded to emergency situations requiring security assistance.
Automotive Detailer
Prestige Automotive
02.2015 - 03.2017
- Cleaning vehicle interiors and exteriors in compliance with all company standards and client requests.
- Maintained car detailing equipment and supplies in optimal condition for daily demands.
- Monitored workplace activities to determine compliance with safety regulations and standards.
Retail Assistant
Star Biloela
12.2009 - 12.2013
- Deployed humour, patience and empathy to resolve customer issues
- Diagnosed and resolved problems based on customer information and needs
- Greeted and directed customers
- Provided customer service with minimal instruction and supervision
- Created promotional and marketing materials.
Education
Biloela State High School
Biloela, QLDSkills
- Budgeting and Cost Control
- Safety and Security
- Loss Prevention Goals Monitoring
- POS Inventory System Operation
- Conflict Resolution Tactics
- Managing Multiple Tasks
- Team Leadership
- Store Opening and Closing Procedures
- Sales Promotion
- Database Management
- Operations Oversight
- Retail Merchandise Quality Standards
Additional Information
- December 2010 Year 12 Equivalent (TAFE QLD) Biloela State High School, Biloela, QLD
- Reference's upon request
Timeline
Store Manager
Mobil Biloela
10.2021 - Current
Console Operator /2IC Manager
Puma Energy
03.2016 - 10.2021
Automotive Detailer
Prestige Automotive
02.2015 - 03.2017
Retail Assistant
Star Biloela
12.2009 - 12.2013
Biloela State High School
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