Johanna Triffitt
Perth,WA
Summary
Dynamic Contracts Coordinator at Main Roads WA with expertise in procurement and contract management. Proven ability to enhance compliance and mitigate risks through effective stakeholder engagement and problem-solving. Skilled in financial reporting and document control, driving successful outcomes in complex environments while fostering collaborative relationships.
Overview
21
21
years of professional experience
Work History
Contracts Coordinator
Main Roads WA
06.2023 - Current
- Provide specialist advice and assistance to Environmental and Heritage Officers and other staff on procurement, policy, standards systems, and processes.
- Manage contract administration services for period and panel consultancy contracts for the Environment and Heritage Services Panel.
- Manage the custody and security of tenders and other contract documentation.
- Manage probity audits, report findings, and recommend improvements to mitigate procurement risks.
- Manage consultant payments, claims and variations.
- Build and maintain collaborative working relationships with internal stakeholders including Contract Managers, Panel Administrators, Supply and Transport and Financial Services.
- Build and maintain collaborative relationships with key external stakeholders, i.e., Panel Members, Select Tender Contracts, and other members of the Transport Portfolio.
- Manage and maintain the in-house contractors engaged under the CUAPTS2019 for Planning and Technical Services Directorate.
Business Services Officer
Main Roads WA
05.2021 - 06.2023
- Prepare financial reports, monthly estimates whilst monitoring Branch budgets and initiate corrective action.
- Contribute to Directorate business improvement projects.
- Provide client-driven services and business support to the Environment & Heritage and Project Development Director/s.
- Preparation of Business Plan and Budget.
- Training Coordinator.
Customer Service Operator
WA Police Force
10.2020 - 03.2021
- Receive incoming calls and assess for a required response.
- Minimise complaints and meet public expectations whilst maintaining a positive rapport with a professional demeanor whilst understanding that people can be under duress or on distressed conditions.
- Update and amend CAD incident as required.
- Identify anomalies on completed forms and initiate corrective action.
Senior Medical Administrator & Supervisor
GP on Beaufort
04.2016 - 10.2020
- Manage resources to meet performance and surgery outcomes by training and supporting staff individually or in groups.
- Facilitate the management of doctors and nursing diaries.
- Ensure confidentiality and safe keeping of all information pertaining to patient records.
- Ensure timely and effective processing of Medicare Claims.
- Process payroll, worker compensation and medical reports.
Front Desk Supervisor
GP Superclinic
09.2015 - 03.2016
- Welcome patients and other visitors; answer telephone calls and book appointments or direct enquiries accordingly.
- Facilitate the management of doctors and nursing diaries.
- Coordinate reception rosters.
Communication Systems Officer
Dept Fire & Emergency Services WA
01.2004 - 03.2014
- Receive state-wide fire, rescue, hazardous materials, and other emergency calls for DFES, along with other routine calls to the Communication Centre.
- Dispatch responses in accordance with standard mobilizing procedures.
- Receive, record, and respond to all incident radio telephony messages.
Education
High School Diploma -
Governor Stirling SHS
Midland, WA12-1988
Skills
- Policy and procedure
- Financial reporting
- Budget management
- Effective communication
- Problem solving
- Document control
- Budget monitoring
- Contract drafting
- Procurement
- Stakeholder engagement
- Requests for proposals
- Workflow management
- Interpersonal and written communication
- Compliance enforcement
- Proposal evaluation
Professional Career
- Contracts Coordinator, Main Roads WA, 06/01/23, current
- Business Services Officer, Main Roads WA, 05/01/21, 06/01/23
- Customer Service Operator, WA Police Force, 10/01/20, 03/01/21
- Senior Medical Administrator & Supervisor, GP on Beaufort, 04/01/16, 10/01/20
- Front Desk Supervisor, GP Superclinic, 09/01/15, 03/01/16
- Communication Systems Officer, Dept Fire & Emergency Services WA, 01/01/04, 03/01/14
Leadership Experience
I consistently go above and beyond in all my responsibilities, driven by a deep passion for delivering excellent service. My commitment to high standards and proactive contribution has consistently added value to my role, making a meaningful impact on both team performance and organizational goals.
Communication Skills
Throughout my career, I have engaged effectively with stakeholders at all levels, demonstrating strong active listening skills and clear, professional communication. I take pride in making others feel heard, resolving sensitive situations through confident communication and respectful listening. Each day I demonstrate active listening and consistently communicate with clarity and professionalism.
References
References available upon request.
Timeline
Contracts Coordinator
Main Roads WA
06.2023 - Current
Business Services Officer
Main Roads WA
05.2021 - 06.2023
Customer Service Operator
WA Police Force
10.2020 - 03.2021
Senior Medical Administrator & Supervisor
GP on Beaufort
04.2016 - 10.2020
Front Desk Supervisor
GP Superclinic
09.2015 - 03.2016
Communication Systems Officer
Dept Fire & Emergency Services WA
01.2004 - 03.2014
High School Diploma -
Governor Stirling SHS
Similar Profiles
Loan LeotaLoan Leota
Security Officer at Transport Main RoadsSecurity Officer at Transport Main Roads
Tammy YoungTammy Young
A/Senior Program Support Officer at Department of Transport and Main RoadsA/Senior Program Support Officer at Department of Transport and Main Roads
JAMES THORPEJAMES THORPE
IT Trainee at Transport And Main RoadsIT Trainee at Transport And Main Roads
Davi CardosoDavi Cardoso
Business Owner at Expada Group Pty LtdBusiness Owner at Expada Group Pty Ltd
Amelia TanAmelia Tan
Work Experience at The World Institute of Martial ArtsWork Experience at The World Institute of Martial Arts