Johannes Loizos Mathieson-Long
Kangaroo Point
Summary
Organized and adaptable professional with a robust background in office management, business support, and customer-facing leadership roles. Expertise in streamlining operations, coordinating teams, and delivering exceptional service in dynamic environments. Recognized for strong problem-solving abilities and compliance knowledge, consistently enhancing workplace efficiency while fostering positive relationships with clients, staff, and stakeholders. Committed to driving organizational success through effective collaboration and innovative solutions.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Studio Manager
Removery
Brisbane, QLD
01.2026 - 07.2026
- Oversaw daily studio operations, ensuring efficient workflow and high-quality client service.
- Managed scheduling and staffing to optimize resource allocation and enhance productivity.
- Developed training programs for new team members, fostering skill development and operational consistency.
- Implemented inventory management systems to streamline supplies procurement and reduce costs.
Labourer
One Careers
Brisbane, QLD
09.2025 - 12.2025
- Operated machinery to support project execution and ensure timely completion.
- Maintained clean and organised work environment to enhance safety and efficiency.
- Collaborated with team members to streamline workflow processes, reducing downtime.
Business Support Officer
Neo Skills & Training
01.2025 - 08.2025
- Manage incoming and outgoing correspondence to ensure timely communication.
- Schedule and coordinate meetings, calendars, and appointments.
- Liaise with clients, partners, and stakeholders to support relationship management.
- Maintain accurate databases and business records for accessibility.
- Conduct client follow-ups to ensure satisfaction and ongoing engagement.
Office Manager
Jucy Rentals
09.2022 - 01.2025
- Oversaw daily office operations, including schedules, calendars, and appointments.
- Coordinated with vendors, service providers, and landlords to ensure smooth operations.
- Managed invoicing, payments, and supplier relationships.
- Served as the key point of contact for maintenance, IT, shipping, and visitor support.
- Assisted management with planning and running meetings and events.
Clinic Manager
Laser Clinics NZ
07.2019 - 08.2022
- Directed day-to-day clinic operations and managed staff scheduling.
- Coordinated training programs and supported staff in professional growth.
- Developed and implemented customer service improvement strategies.
- Ensured compliance with health and safety regulations.
- Handled escalated issues to maintain service standards.
International Flight Attendant
Qantas Airways
08.2017 - 06.2019
- Delivered a safe and enjoyable travel experience for passengers.
- Identified and welcomed VIP passengers to ensure personalised service.
- Mentored new crew and conducted aircraft/equipment familiarisation.
- Assisted in recruitment interviews and training sessions.
In-Flight Service Manager
Air New Zealand
08.2015 - 07.2017
- Sole-charge flight attendant responsible for 50 passengers on regional aircraft.
- Managed passenger safety, service, and emergency procedures.
- Conducted onboard training for new crew members.
Education
NZQF Level 5 - Mental Health & Addictions
Massey University
AucklandNational Diploma - Performing Arts
Lambeth College
LondonSkills
- Office & Operations Management
- Scheduling & Workflow Coordination
- Compliance & Safety Procedures
- Administrative Support & Data Management
- Staff Training & Development
- Customer Service & Client Relations
- Vendor & Stakeholder Management
- Problem Solving & Conflict Resolution
- Process improvement
- Client rapport
Certification
- First Aid & CPR
- Working with Children (Blue Card)
- Indigenous Cultural Training
- Working Safely on a Construction Site (White Card)
- Responsible Service of Alcohol (RSA)
Timeline
Studio Manager
Removery
01.2026 - 07.2026
Labourer
One Careers
09.2025 - 12.2025
Business Support Officer
Neo Skills & Training
01.2025 - 08.2025
Office Manager
Jucy Rentals
09.2022 - 01.2025
Clinic Manager
Laser Clinics NZ
07.2019 - 08.2022
International Flight Attendant
Qantas Airways
08.2017 - 06.2019
In-Flight Service Manager
Air New Zealand
08.2015 - 07.2017
National Diploma - Performing Arts
Lambeth College
NZQF Level 5 - Mental Health & Addictions
Massey University