Johannes Meyer
Perth,Australia
Summary
Friendly, self-motivated IT professional with a Bachelor's Degree in Information Technology and hands-on experience in delivering remote IT support across diverse environments. Skilled in troubleshooting, managing Microsoft services, and supporting clients across WA and beyond. Known for strong client relationships, clear communication, and a detail-oriented approach. Passionate about technology's role in business and motivated to provide high-quality, responsive service.
Overview
3
3
years of professional experience
1
1
Certification
Work History
IT Support Engineer
Deltaworks
Perth, WA
12.2024 - Current
- Handled 20–30 support tickets daily via phone, email, and remote tools, ensuring timely resolution of user issues
- Provided Level 1–2 IT support across client environments, resolving hardware, software, and network issues to minimize downtime
- Support Microsoft 365 services including Exchange Online, Teams, and user onboarding/offboarding
- Troubleshoot connectivity issues including VPN, DNS, and network configurations
- Manage user accounts, permissions, and group policies within Active Directory
- Performed system setups, deployments, and upgrades for end-user devices, enhancing user readiness and satisfaction
- Escalate complex issues and contribute to long-term technical solutions
Warehouse Team Member
Coles Group
Perth, Australia
02.2023 - 11.2024
- Managed inventory control and ensured efficient workflows, demonstrating attention to detail and collaboration within a fast-paced environment.
- Filled customer orders accurately and efficiently in a timely manner.
- Utilised pallet jacks, forklifts, hand-trucks or other equipment to move materials within the facility.
IT Support Technician
TADWA
Perth, Australia
10.2023 - 06.2024
- Resolved up to 90% of tickets independently through effective remote troubleshooting solutions, contributing to high client satisfaction.
- Delivered end-to-end helpdesk support to clients, enhancing accessibility through assistive technologies for elderly and disabled users.
- Supported Microsoft 365 applications and troubleshooting, ensuring network security standards and optimal system functionality.
- Installed, configured, and maintained computer systems, network equipment, operating systems, and applications.
- Performed maintenance and upgrades to existing computer systems.
Education
Bachelor of Information Technology - Business Information Systems
Murdoch University
Perth, WA07-2024
Advanced Diploma - Business, Management, and Marketing
National Institute of Technology
02-2021
Certificate in Project Management -
Institute of Project Management
01-2018
Skills
- Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive)
- Active Directory & Group Policy
- Azure AD / Entra ID
- Windows Server (2016/2019)
- Networking (TCP/IP, DNS, DHCP, VPNs, VLAN fundamentals)
- Remote Support Tools (RDP, TeamViewer, ConnectWise)
- Ticketing Systems (ITSM platforms)
- Hardware & Software Troubleshooting
- Security (MFA, access control, endpoint security)
- Virtualisation (Proxmox VE)
Certification
• Networking and Storage Essentials, edX
• Introduction to Databases and SQL, Raspberry Pi Foundation
• Project Management Principles, Practices and Systems, Anglia Ruskin University
• CAPM - Certified Associate in Project Management
• Currently studying: Microsoft Azure Fundamentals (AZ-900)
• Currently studying CCNA
• Introduction to Databases and SQL, Raspberry Pi Foundation
• Project Management Principles, Practices and Systems, Anglia Ruskin University
• CAPM - Certified Associate in Project Management
• Currently studying: Microsoft Azure Fundamentals (AZ-900)
• Currently studying CCNA
References
References available upon request.
Languages
- English
- Afrikaans
Professional attributes
- Australian Permanent Resident
- Passionate about IT, and dedicated to helping businesses thrive with modern technology solutions
- Easy-going, adaptable team player with a positive outlook
- Detail-oriented, with a proactive approach to service and problem-solving
Projects / Home Lab
- Built and managed a virtualised lab using Proxmox VE
- Configured Windows Server with Active Directory domain environment
- Created and managed users, groups, and permissions
- Simulated networking environments including DHCP, DNS, and VLANs
- Practiced real-world troubleshooting scenarios and system administration tasks
Timeline
IT Support Engineer
Deltaworks
12.2024 - Current
IT Support Technician
TADWA
10.2023 - 06.2024
Warehouse Team Member
Coles Group
02.2023 - 11.2024
Bachelor of Information Technology - Business Information Systems
Murdoch University
Advanced Diploma - Business, Management, and Marketing
National Institute of Technology
Certificate in Project Management -
Institute of Project Management