Summary
Overview
Work History
Education
Skills
Timeline
Generic

Johmien Jordaan

Leschenault,Western Australia

Summary

Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams.

Talented Owner with excellent marketing, customer service and facility oversight skills and more than 37 years of experience. Highly effective and comfortable working with people at all levels in organization. Hard-driving business leader offering skill in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs.

Motivated business professional bringing 37 years of entrepreneurial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members.

Creative Business Owner with exceptional background spent in Marketing, Team leader, Planning, Organisation. Proven leader with engaging demeanor and success working in most demanding environments. Talented in training and mentoring successful teams.

Results-driven Business Owner with forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Hardworking and passionate job seeker with strong organizational skills eager to secure any position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

41
41
years of professional experience

Work History

Owner/Manager

Self Empoyed
08.2010 - Current
  • Managed day-to-day business operations.
  • Purchase Stock, Invoicing, Paying Bills
  • BAS lodging
  • Trained and motivated employees to perform daily business functions.
  • Established foundational processes for business operations.
  • Prepare and Cook Daily Lunches
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Trained and developed team members to build human capital.
  • Conducted target market research to discover customer needs and analyze competitor trends.
  • Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
  • Established, optimized and enforced business policies to maintain consistency across industry operations.
  • Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.
  • Prepared bank deposits and handled business sales, returns and transaction reports.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
  • Trained new employees on proper protocols and customer service standards.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Interacted well with customers to build connections and nurture relationships.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.

Wall and Floor Tiler

Self Employed
03.2009 - 07.2010
  • Maintained safe, clean and organized work environment.
  • Installed tile flooring in residential homes and commercial buildings.
  • Cut and prepared tiles for installation following precise measurements and job specifications.
  • Worked professionally with other tradespeople on successful, on-time project completion.
  • Used specialized tools and equipment to cut, shape and install tile.
  • Completed skilled repairs of existing tile installations.
  • Created watertight finish on tiles by sealing surfaces and adding grout.
  • Learned about various tile types, sizes and installation techniques and stayed current on industry changes.
  • Delivered excellent customer services, promptly addressing concerns and questions.
  • Resolved problems arising during tile installation process, maintaining quality and code compliance.
  • Followed strict safety standards for customer and worker protection.
  • Followed industry standards and regulations for different types of tile installation projects.
  • Operated hand tools and machines to cut material and achieve proper fit around obstructions.
  • Swept, scraped, and chipped dirt and irregularities from base surfaces and filled cracks with cement and putty to form smooth foundation.
  • Recorded measurements and devised plans to match installation specifications.
  • Worked with different adhesives to join foundation, flooring and wall materials.
  • Formed tight and secure joints by removing excess materials and connecting individual pieces.

Building Supervisor

Self Empoyed
01.2004 - 12.2008
  • Inspected grounds, equipment and overall building to uphold safe and aesthetically pleasing standard.
  • Supervised facility crew and general maintenance schedules.
  • Scheduled events and maintenance workers in Residentials Properties
  • Reviewed and oversaw construction and renovation projects.
  • Maintained facility grounds, equipment and safety compliance.
  • Negotiated contracts with vendors to obtain favorable and cost-effective terms and conditions.
  • Ordered, maintained and distributed supplies and inventory.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Organized and detail-oriented with a strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Developed and maintained courteous and effective working relationships.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Prepared maintenance budgets and outlined expenditures for building upkeep.

Liquor Store Owner/Manager

Self Employed
12.1997 - 01.2004
  • Designed and Opened 2 very successful Independent Liquor Stores
  • Educated customers on different promotions, spirits and wines to facilitate buying decisions.
  • Received payments by cash, credit and personal check and remitted correct change.
  • Denied alcoholic sales to intoxicated customers and contacted management immediately when issues escalated.
  • Motivated staff to perform at peak efficiency and quality.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.

Financial Broker

Absa Bank
07.1986 - 11.1997
  • Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
  • Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
  • Discussed financial options with clients and provided informed suggestions.
  • Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
  • Worked with clients and finance companies to find optimal solutions for financing.
  • Offered competitive commercial banking solutions and retail financing options.
  • Worked with clients to provide competitive commercial banking solutions and retail financing plans.

Corporal in SADNF

South African Defence Force
01.1983 - 06.1986


  • Basic Training. Fitness, Weapon Handling, Dicipline
  • Worked at HQ in Finance department with 4 colleagues who reported to me

Education

High School Diploma -

Goudini High School
Rawsonville
10.1982

Skills

  • Verbal Communication
  • Supervision and Leadership
  • Microsoft Office
  • MS Office
  • Organization and Time Management
  • Friendly, Positive Attitude
  • Team Building
  • Task Prioritization
  • Time Management
  • Networking
  • Teamwork and Collaboration
  • Self-Directed
  • Excellent Communication
  • Multitasking
  • Team Management

Timeline

Owner/Manager

Self Empoyed
08.2010 - Current

Wall and Floor Tiler

Self Employed
03.2009 - 07.2010

Building Supervisor

Self Empoyed
01.2004 - 12.2008

Liquor Store Owner/Manager

Self Employed
12.1997 - 01.2004

Financial Broker

Absa Bank
07.1986 - 11.1997

Corporal in SADNF

South African Defence Force
01.1983 - 06.1986

High School Diploma -

Goudini High School
Johmien Jordaan