Summary
Overview
Work History
Education
Skills
REFERENCES
Timeline
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JOHN ACIERTO

JOHN ACIERTO

POINT COOK, MELBOURNE,Victoria

Summary

A passionate and detail-oriented Systems Engineer with over 3 years of extensive technical work experience, in estimating, designing, installation, and troubleshooting of telecommunications infrastructure and equipment. Possesses prominent communication skills which translates to good relationship building and account acquisition. Striving for a challenging and fulfilling position to utilize and extend my skills and abilities, endeavouring professional growth.

Overview

8
8
years of professional experience

Work History

Systems Engineer

NEC
12.2020 - Current
  • Completed and attained SSCA Elite SIP Certification
  • Manage technical implementation of Private Branch Exchange (PBX) switchboards.
  • Provided network design and troubleshooting to end users.
  • Deliver level 2 & 3 network and voice ticketing support to channel partners.
  • Proposed technical feasibility solutions for new system designs and suggested options for performance improvement of technical components.
  • Configured VOIP systems via GUI or CLI interface.
  • Strong knowledge of telephone switchboard and PBX equipment and systems.
  • CCNA training.
  • Collaborated with executive team to define business requirements and systems goals
  • Analyzed security logs to determine and alleviate network threats

Infrastructure Services (Database)

NEC
06.2020 - 12.2020
  • Participate in regular 1:1 meeting with work buddy
  • Train to attain 70-764 certification
  • Performed various practice SSMS tasks individually
  • Assisted to examine and solve P1 SQL tickets
  • Worked in team-driven environments and communicated effectively with stakeholders

Service Desk Analyst

NEC
02.2020 - 06.2020
  • Conducted troubleshooting to resolve IT-related and software issues for 500+ NSW Transport staffs.
  • Work with the team to identify new areas for problem prevention and continual improvement.
  • Ensure all calls are logged accurately and categorized correctly with all relevant information being recorded.
  • Maintain an up-to-date level of knowledge with vast amount of client softwares.
  • Ensure all P1 incidents follow incident management process

IT Technician

Kentweld Bull bars
01.2016 - 01.2017
  • Ensured to maintain inventory records updated and accurate, involved recording of shortages and discrepancies.
  • Provided data, network, hardware and applications support.
  • Proficient in Microsoft tools (Microsoft Office, Excel, Word, PowerPoint, Project, Access).

Education

Bachelor of Business - Information Systems Applied

RMIT University
Melbourne, VIC
11.2019

Information Technology Certificate II -

Bayside College
Melbourne, VIC
02.2014

Skills

  • Hardware and Software Troubleshooting
  • VOIP
  • Knowledge in Cisco Hardware and Application (Switches, Hubs, etc)
  • Citrix Environment
  • End User Network/Voice Configuration and Design Implementation
  • Service Desk Analyst
  • Hardware and Software-based KTS and PBX Programming and Diagnostics
  • Knowledge in SQL (Infrastructure Services)
  • Knowledge in AWS Cloud Server Services
  • Leadership

REFERENCES

Dhwanit Bhatt - NEC Systems Engineer Manager

0427 860 421

Ricky Tatapu - Volunteer Work Leader
0406 894 445

Timeline

Systems Engineer

NEC
12.2020 - Current

Infrastructure Services (Database)

NEC
06.2020 - 12.2020

Service Desk Analyst

NEC
02.2020 - 06.2020

IT Technician

Kentweld Bull bars
01.2016 - 01.2017

Bachelor of Business - Information Systems Applied

RMIT University

Information Technology Certificate II -

Bayside College

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