Summary
Overview
Work History
Education
Skills
Websites
References
Overall Summary
References
Timeline
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John AKL KAMEL

Minchinbury,Australia

Summary

Dynamic Key Account Manager with a proven track record at Ingram Micro Australia, excelling in relationship building and sales strategy development. Adept at driving revenue growth through effective contract negotiation and problem-solving, I consistently strengthen partnerships and identify new business opportunities, ensuring exceptional client satisfaction and retention.

Overview

6
6
years of professional experience

Work History

Key Account Manager - Advanced Solution Group

Ingram Micro Australia
01.2022 - Current
  • As the Key Account Manager at Ingram Micro Australia, I am entrusted with the critical responsibility of fostering and expanding relationships with key clients to drive sales and revenue growth.
  • Collaborating closely with clients, I develop and execute strategic plans tailored to their specific needs, analyze sales data, forecast demand, negotiate contracts, resolve customer issues, and ensure internal coordination for customer satisfaction.
  • My efforts have consistently led to revenue increases and strengthened partnerships with key clients
  • Manage and cultivate relationships with key clients to drive substantial sales and revenue growth across a diverse portfolio of vendors including HPI, HPE, Cisco, VMware, Lenovo, and Dell
  • Understand clients' business needs and challenges, and develop and execute strategic plans to meet their goals
  • Analyze sales data and forecast demand to effectively manage inventory and ensure customer satisfaction
  • Negotiate with multiple vendors to secure optimal pricing and terms for customers, ensuring competitive advantages and cost efficiencies
  • Resolve customer issues and concerns in a timely and professional manner, and escalate issues to senior management as necessary
  • Collaborate with internal teams, including sales, marketing, and logistics, to ensure the successful execution of client initiatives and projects.
  • Identify new business opportunities by analyzing market trends and identifying potential growth areas.
  • Develop and implement sales strategies to increase revenue and strengthen partnerships with key clients
  • Conduct regular business reviews with clients to evaluate performance and identify areas for improvement
  • Maintain up-to-date knowledge of industry trends, competitors, and emerging technologies to remain competitive in the market
  • Established and maintained strong relationships with decision-makers and influencers within key accounts.

Sales Operations and Renewal Executive

MIP Australia
01.2021 - 01.2022
  • Successfully support the Chief Revenue Officer in increasing productivity of our sales team in addition to assisting the Sales Operations and Renewals Lead
  • My key focus is to maintain current relationships with our sales team's customer alongside our internal team to produce the most efficient solutions for our organization
  • Sales operations and optimizing the sales process/coming up with new innovative ways to improve the current system
  • Daily/weekly meetings with relevant parties to ensure that quotes, deal registers and opportunities are met to the highest satisfaction
  • Ensuring KPI's are met by the team
  • Working autonomously when required in addition to working with and alongside teams to ensure relevant outcomes are achieved
  • Producing reports to make strategic decisions/reporting back to management with innovative ideas to provide a more efficient process
  • Communicate and negotiate with customers throughout the pipeline process to ensure that all needs are met

Enterprise Sales Support/Account Manager

Nexon Asia Pacific
01.2020 - 01.2021
  • Effectively assisted the Chief Sales Officer in overseeing enterprise-level accounts while concurrently managing my portfolio of accounts
  • I prioritized nurturing relationships, comprehensively understanding our clients and their unique needs, and strategically promoting digital solutions tailored to meet their requirements
  • My tenure at Nexon has significantly broadened my expertise, particularly in the realm of digital solutions
  • Assist the Head of Enterprise Strategy in obtaining new customers
  • Providing quotes for enterprise level customers and relevant stakeholders types of quotes are as following Hardware, Software, Professional Services and Licensing
  • Account Management of mid-level customers this includes engaging with the customer on a frequent basis and ensuring a healthy relationship is maintained and ensuring the customers needs are met
  • Selling/upselling/cross selling
  • Managing and developing relationships with vendors and distributors
  • Complete computer literacy
  • Frequently required negotiations of upcoming contract and near future procurements

Correctional Officer

MTC-Broadspectrum
01.2019 - 01.2020
  • During my time at NSW Corrective Services, I excelled in surveillance, evidence compilation, report writing, investigations, and intelligence analysis
  • I effectively managed center sectors under pressure and developed strong interpersonal skills for handling diverse situations
  • Additionally, I trained and mentored recruit officers and led teams of 8 or more
  • Intelligence gathering through investigations led by myself or my team / gathered from persons of interest
  • Producing Intelligence reports to appropriate stakeholders, Managers, and the Parklea Intelligence division
  • Achieving organizational KPI's daily quotas of the number of inmates who attended court hearings, conducting daily reports and Intelligence briefs
  • Conducting investigations/interviews/risk assessments
  • Leading team meetings and establishing daily and weekly goals
  • First responder to critical incidents within the center
  • Conduct searches for illegal substances and contraband
  • Maintain good order and discipline of the Correctional Centre
  • Enforce rules and regulations
  • Support Rehabilitation and counselling of inmates
  • Supervising activity and reporting on conduct
  • Provide weekly recommendations to ensure safety and security is upheld at the highest standard
  • Navigate and update the Offender Integrated Management System
  • Act with integrity and respect when upholding my position
  • Work collaboratively with others
  • Reallocation of resources to meet the needs of the correctional centre

Education

BACHELOR OF POLICING AND JUSTICE - Law

WESTERN SYDNEY UNIVERSITY
Sydney, NSW
01.2019

DIPLOMA IN BUSINESS MARKETING -

TAFE
Sydney
01.2016

Skills

  • Relationship building
  • Account management
  • Communication
  • Sales strategy development
  • Customer relationship management
  • Forecasting
  • Problem-solving
  • Team collaboration
  • Results-driven
  • Team player, ability to work autonomously
  • Conflict management
  • Ability to manage multiple projects or cases
  • Time management
  • Attention to detail
  • Adaptable
  • Sales forecasting
  • Contract negotiation
  • Customer service
  • Problem solving
  • Sales strategy
  • Business development
  • Account retention
  • Sales negotiations
  • Sales quota achievement
  • Relationship selling
  • Client relationship building

References

Employment references supplied on demand.

Overall Summary

Strategic and customer-focused professional with a strong track record in account management, relationship management, and customer success. With extensive experience in sales, negotiation, and conflict resolution, I excel at fostering long-term client relationships, driving revenue growth, and delivering exceptional customer experiences.

Currently serving as a Key Account Manager at Ingram Micro Australia, I manage high-value client portfolios, driving substantial sales and revenue growth across leading vendors such as HPI, HPE, Cisco, VMware, Lenovo, and Dell. I specialize in developing and executing tailored account strategies, identifying new business opportunities, and ensuring seamless collaboration between internal teams and external stakeholders to maximize client satisfaction and retention.

With a Bachelor of Policing from Western Sydney University and a Diploma in Business Marketing, I bring a strategic and analytical approach to problem-solving, sales forecasting, and contract negotiation. My ability to anticipate client needs, deliver proactive solutions, and align business objectives with customer goals has consistently resulted in strengthened partnerships and increased market share.

I am eager to leverage my expertise in customer relationship management, account growth strategies, and business development to drive success in a new role. My passion lies in building meaningful client relationships, enhancing retention, and contributing to a customer-centric organization that values strategic growth and long-term partnerships.

References

References available upon request.

Timeline

Key Account Manager - Advanced Solution Group

Ingram Micro Australia
01.2022 - Current

Sales Operations and Renewal Executive

MIP Australia
01.2021 - 01.2022

Enterprise Sales Support/Account Manager

Nexon Asia Pacific
01.2020 - 01.2021

Correctional Officer

MTC-Broadspectrum
01.2019 - 01.2020

BACHELOR OF POLICING AND JUSTICE - Law

WESTERN SYDNEY UNIVERSITY

DIPLOMA IN BUSINESS MARKETING -

TAFE
John AKL KAMEL