I have completed renovations to 3 houses and am quite skilled at carpentry, concreting, bricklaying, building and painting I also have a keen interest in gardening
John A Andrews
Summary
Dynamic culinary professional with a proven track record at Lily-white Group, excelling in menu innovation and team leadership. Recognized for enhancing customer satisfaction through exceptional service and effective problem-solving. Skilled in training staff and optimizing kitchen operations, ensuring compliance with food safety standards while maintaining a positive, collaborative environment.
involved in training junior teams for national competitions whilst employed by Sheraton Auckland,
I have taught at training institutes both in New Zealand and Australia. Manuaku Inst of Tech NZ, Auckland Inst of Tech NZ. Hotel Training Assn. Brisbane , Bremmer Inst of Tafe Ipswich.
I have owned 2 of my own business so I understand the relevance of customer orientated needs.
Overview
14
14
years of professional experience
Work History
Delivery Driver
Bidfood
Brisbane, QLD
09.2022 - Current
- Learned and adhered to safety protocols for vehicle operation and package handling.
- Maintained accurate records of deliveries and customer interactions.
- Assisted in loading and unloading packages, ensuring proper organization.
- Communicated effectively with customers to confirm delivery details and address concerns.
- Utilized GPS technology to optimize travel routes and minimize delays.
- Supported team in maintaining vehicle cleanliness and operational readiness.
- Adapted quickly to changing schedules and delivery priorities as needed.
- Completed on-time deliveries by choosing best and most efficient routes.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Verified accuracy of all deliveries against order forms.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
- Maintained clean and safe vehicle, contributing to positive image of company.
- Enhanced customer trust by providing courteous and professional service during deliveries.
- Demonstrated flexibility by covering additional routes as needed, supporting team workload balance.
- Supported positive customer experience by resolving delivery issues promptly and effectively.
Head Chef
Lily-white Group (trading as Durack Tavern)
Brisbane, QLD
03.2016 - 08.2022
- Led culinary team in menu development, focusing on seasonal ingredients and innovative dishes.
- Oversaw kitchen operations to ensure adherence to food safety standards and quality control.
- Trained and mentored junior chefs in culinary techniques and best practices for efficiency.
- Implemented streamlined processes to reduce food waste and optimize inventory management.
- Collaborated with front-of-house staff to enhance guest experience through special events and promotions.
- Designed rotating menus based on customer feedback, trends, and ingredient availability.
- Managed vendor relationships to source high-quality ingredients while controlling costs effectively.
- Conducted regular staff meetings to foster communication, address concerns, and promote teamwork within kitchen staff.
- Managed food costs effectively with careful menu planning, accurate portion control, and utilization of seasonal ingredients.
- Placed orders to restock items before supplies ran out.
- Developed strong vendor relationships to secure fresh, quality ingredients at competitive prices while supporting local businesses whenever possible.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Hired, managed, and trained kitchen staff.
- Created recipes and prepared advanced dishes.
- Ensured timely delivery of all orders during busy services by implementing efficient workstations and streamlined plating processes.
- Maintained well-organized mise en place to keep work consistent.
- Fostered a positive working environment by promoting teamwork and open communication among all kitchen staff members.
- Maintained strict adherence to health department regulations by enforcing proper food handling practices throughout the kitchen area.
- Arranged for kitchen equipment maintenance and repair when needed.
- Implemented new recipes and modern cooking techniques to continuously improve the menu offerings and overall dining experience for guests.
Casual Sous Chef
Samarco Restaurant
Brisbane, QLD
05.2011 - 08.2016
- Directed kitchen operations to ensure timely and high-quality meal preparation.
- Developed and implemented new menu items, enhancing guest satisfaction and culinary variety.
- Mentored junior chefs, fostering skill development and teamwork within the kitchen staff.
- Streamlined food production processes, improving efficiency while maintaining food safety standards.
- Oversaw daily kitchen activities, ensuring compliance with health regulations and quality control measures.
- Managed food preparation tasks during high-volume service periods, ensuring all orders were executed in a timely manner without sacrificing quality or presentation standards.
- Collaborated with executive chef to develop innovative menu items, leading to increased guest return rates and positive reviews.
- Played a key role in achieving positive health inspection results by maintaining strict compliance with all relevant guidelines and regulations throughout daily operations.
- Implemented proper cleaning procedures, ensuring a safe and sanitary kitchen workspace compliant with health department regulations.
- Plated every dish with attractive flair to meet strict restaurant standards and maintain stellar business reputation.
- Boosted customer satisfaction ratings by consistently delivering high-quality dishes and maintaining strict adherence to food safety standards.
Chef Manager
BCC Willawong Public Transport Service
Brisbane, QLD
05.2014 - 06.2016
- Supervised daily kitchen operations, ensuring adherence to food safety and sanitation standards.
- Developed and implemented seasonal menus, enhancing customer satisfaction and dining experience.
- Trained and mentored kitchen staff, fostering a collaborative and efficient team environment.
- Monitored inventory levels, optimizing supply chain processes to minimize waste and costs.
- Placed food orders with suppliers on weekly basis, taking into account kitchen budget and expected demands.
- Kept kitchen staff in compliance with safety and food regulations to reduce opportunities for illness or accidents.
- Implemented strict adherence to food safety regulations, ensuring the consistent delivery of safe and delicious meals.
- Consistently met budgetary goals by carefully monitoring expenses and adjusting menu pricing as needed.
Education
Diploma - BSZ102-109 Work Place Training
Bremmer Inst. of Tafe
Brisbane, QLDSkills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- training of staff in all areas of employment
- good time management capabilities
- very good customer focus
- good business acumen
- problem solving
Accomplishments
- Supervised team of 28 staff members.
Competed and judged in culinary competitions at national level in New Zealand
Scout master for 2 years in New Zealand
Employee of the year 2011 or Sodexo QLD
Interests
Timeline
Delivery Driver
Bidfood
09.2022 - Current
Head Chef
Lily-white Group (trading as Durack Tavern)
03.2016 - 08.2022
Chef Manager
BCC Willawong Public Transport Service
05.2014 - 06.2016
Casual Sous Chef
Samarco Restaurant
05.2011 - 08.2016
Diploma - BSZ102-109 Work Place Training
Bremmer Inst. of Tafe