John Bach
Melbourne
Summary
My determination is to take on challenges and constantly learn for the self-development and the growth of organisation. I have passion in both retail and commercial lending and working hard everyday to establish my career in lending. I am a quick learner, having excellent customer service skill and high emotional intelligence. I also have ability to maintain accuracy in high volume work load and being able to thrive under pressure.
Overview
12
12
years of professional experience
Work History
Customer Banking Specialist
CBA
03.2022 - Current
- Have in-depth conversations with every customers about how CBA can support their overall banking needs including Home Loans, Business Banking and Financial Advice
- Support customers with enquiries, maintenance on accounts and process applications for credit products
- Complete Financial Health Checks to assess customer's financial needs and identify any changes
- Provide options for the customer through education and demonstration of CBA in-branch technology and digital banking options
- Build a personal connection with customers through meaningful conversations and help them to achieve their financial goals/ plans.
Retail Manager
Chemist Warehouse
03.2013 - 02.2022
- Lead a team of floor staff as well as managing the day to day operation of the pharmacy
- Develop, promote and support the retail team
- Provide exceptional customer service
- Assist with any customer complaints
- Principle point of contact for store and wholesalers
- Coordinate all aspects of in-store marketing
- Maintain workplace Occupational Health and Safety
Education
Certificate IV - Finance And Mortgage Broking
Entry Education
Melbourne, VICCertificate III in Financial Services -
Commonwealth Bank
09.2023
Graduate Diploma - Migration Law
Victoria University
Melbourne, VIC12.2019
Bachelor of Business - Economics and Finance
RMIT university
07.2010
Skills
- Customer Service
- Leadership
- Lending products and services
- Sales
- Can do attitude
- Fast learner
- Communication
- Teamwork
- Time Management
Accomplishments
- Exceptional Employee of CBA for financial year 22-23 and 23-24, Exceptionally achieve all the KPI and leading in various aspects at the branch like Home Loan and Business Opportunities as well as Financial Health Check completed.
- Quarterly Value award winner of the St Albans Branch for the first Quarter of 2023.
- Cultural Representative of The Northwest Region from March 23 to June 2024 and had considerable impacts on Regional workplace culture, wellbeing and overall people engagement.
Hobbies and Interests
- Volunteering
- Walking
- Soccer
- Books
- Technology
- Table Tennis
- Badminton
Languages
English
Full Professional
Vietnamese
Native or Bilingual
Timeline
Customer Banking Specialist
CBA
03.2022 - Current
Retail Manager
Chemist Warehouse
03.2013 - 02.2022
Certificate IV - Finance And Mortgage Broking
Entry Education
Certificate III in Financial Services -
Commonwealth Bank
Graduate Diploma - Migration Law
Victoria University
Bachelor of Business - Economics and Finance
RMIT university
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