John Baker

As a manager of a team of technicians I also oversee the company's purchasing, logistics, stores, and stock control functions, negotiating with suppliers, managing budgets and inventory, and coordinating deliveries and shipments.

• Increased efficiency by overseeing maintenance and repair of company’s fleet of vehicles, ensuring reliability and safety.
• Streamlined logistics processes by implementing efficient inventory management systems.
• Maintained relationships with suppliers and also achieved cost savings by negotiating contracts and pricing.
• Identified areas for improvement of suppliers by implementing strategic management processes and regular collaborations.

• Applied a high level of technical knowledge to various aspects of the work performed.
• Handled many high-profile clients and a variety of challenging sites which required problem-solving skills to achieve positive outcomes for the companies' clients.
• Improved client satisfaction by providing thorough inspections and effective solutions for pest control issues.
• Strengthened relationships with commercial accounts through attentive service and consistent communication regarding treatment progress.

Head of Perth metropolitan operation, oversaw the work of more than 50 technicians and 14 office staff, such as schedulers, warehouse staff, and others.

• I ensured that the operation was smooth and effective, and that we delivered high-quality service to and for our customers.
• Improved operational efficiency by streamlining processes, implementing cost-saving measures and team management.

As Envirotechnics General Manager, I was responsible for managing the staff, the budget, the operations, and the strategy of the company.

• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
• Developed and executed strategic plans for business growth and expansion, resulting in increased market share.

Responsible for recruiting and leading a team of pest specialists who worked to improve the service quality and technical efficiency of the company.

• Oversaw the training, evaluation, and development of my team members
• Implemented new processes and systems which enhanced performance and increased customer satisfaction.

Manager of three McDonald's outlets in Riverton, Willetton, and Canning Vale. Responsible for ensuring smooth and profitable operation of the stores.

• Oversaw maintenance of facilities, planning shift rosters , hiring and training new employees, ordering and inventory management, and ensuring compliance with hygiene and food safety standards.