Summary
Overview
Work History
Education
Skills
Accomplishments
Sports Experience
References
Timeline
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John Blias

Melbourne,VIC

Summary

Dynamic operations manager with a proven track record at Whitehorse City Council, excelling in team leadership and strategic planning. Recognized for enhancing operational efficiency and achieving platinum pool status. Adept in critical thinking and relationship building, I drive productivity and foster collaboration to meet organizational goals.

Overview

16
16
years of professional experience

Work History

Aqualink Operations Manager

Whitehorse City Council
07.2023 - Current
  • Managed daily operations and ensured efficient workflow across departments.
  • Coordinated staff schedules and optimized resource allocation for projects.
  • Developed and implemented operational policies to improve efficiency.
  • Trained team members on company procedures and safety protocols.
  • Analyzed operational performance and identified areas for improvement.
  • Facilitated cross-departmental communication to enhance collaboration efforts.
  • Led team meetings to align goals and address operational challenges.
  • Developed and implemented operational procedures to ensure quality standards are met.
  • Collaborated with management team on long-term strategic planning initiatives for the organisation.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Directed or coordinated financial or budget activities to fund operations and maximize investments.

Operations and Contracts Manager

Aquarena Aquatic and Leisure Centre
01.2022 - 07.2023
  • Formulated policies and procedures to ensure safe aquatic operations.
  • Identified and mitigated operational risks to enhance program delivery.
  • Collaborated with local council to fulfill contractual obligations.
  • Maintained operational consistency of facility and programs.
  • Coordinated effectively with diverse coworkers to achieve shared goals.
  • Reviewed computerized and manual records for checklists, compliance, incidents, and maintenance reports.
  • Achieved platinum pool status for two consecutive years.

Centre Manager

Belgrave Outdoor Pool
01.2021 - 01.2022
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Accomplished financial objectives by forecasting requirements, scheduling expenditures and preparing annual budgets.

Customer Service Coordinator

Kilsyth Centenary Pool
01.2020 - 01.2022
  • Addressed incoming customer inquiries and offered productive solutions, increasing customer satisfaction ratings.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Consulted with customers regarding needs and addressed concerns.
  • Monitored documentation procedures to maintain consistent policies and current records.
  • Developed and implemented strategies retain customers and drive loyalty.

Centre Manager

Lilydale Outdoor Pool
01.2020 - 01.2021
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Accomplished financial objectives by forecasting requirements, scheduling expenditures and preparing annual budgets.

Owner

Club Sandwich on Collins
01.2010 - 01.2017
  • Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
  • Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
  • Developed and implemented successful sales strategies to meet business goals.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Hosted special events to boost brand awareness and increase community engagement.
  • Kept records for production, inventory, income and expenses.

Education

Bachelor of Sports Management -

Australian College of Physical Education
01.2019

AFL Level 2 Coaching Accreditation -

01.2019

Certificate III & IV in Fitness -

Australian Institute of Fitness
01.2006

High School Certificate -

Doncaster Secondary College
01.2005

Skills

  • Critical Thinking
  • Leadership
  • People Management
  • Career Driven
  • Team Management
  • Logical
  • Quick Learner
  • Communication
  • Positive and respectful
  • High level of organization
  • Time Management
  • Relationship Building
  • Planning & Organizing
  • People Skills

Accomplishments

  • Represented Whitehorse in the 2025 LG PRO Management Challenge, in which we made the top three in Victoria
  • Undertook and completed the continuous improvement program at Whitehorse City Council
  • Achieved Aqualink Nunawading highest ever pool safety assessment score.

Sports Experience

Eastern Ranges Football Club Forwards Coach 2018 - 2022 

Blackburn Football Club Senior Assistant Coach 2018 

Blackburn Football Club Forwards Development Coach 2016 - 2017 

Blackburn Football Club Assistant Development Coach 2015 

Beverley Hills Junior Football Club Head Coach Under 17 2010

References

Bobby Savic – Team Leader - Infrastructure and City Services - Brimbank City Council (Former Assistant Centre Manager – Aquarena Aquatic and Leisure Centre) - 0431 268 110

Anita Williams – Leisure Manager – Whitehorse City Council - 0407 526 170

Timeline

Aqualink Operations Manager

Whitehorse City Council
07.2023 - Current

Operations and Contracts Manager

Aquarena Aquatic and Leisure Centre
01.2022 - 07.2023

Centre Manager

Belgrave Outdoor Pool
01.2021 - 01.2022

Customer Service Coordinator

Kilsyth Centenary Pool
01.2020 - 01.2022

Centre Manager

Lilydale Outdoor Pool
01.2020 - 01.2021

Owner

Club Sandwich on Collins
01.2010 - 01.2017

Bachelor of Sports Management -

Australian College of Physical Education

AFL Level 2 Coaching Accreditation -

Certificate III & IV in Fitness -

Australian Institute of Fitness

High School Certificate -

Doncaster Secondary College

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