JOHN BOUMELHEM

• Own, maintain and co-manage a Lebanese pizza restaurant.
• Manage front and back of house operations.
• Food Safety Supervisor - ensure food safety/hygiene standards are met.
• Developed a relationship with the public by providing the best quality pizza and traditional cuisines.
• Ensure the integrity of restaurant operations through excellence in customer relations.
• Promoted business on social media platforms to maximize brand identity and generate revenue.
• Collaborated with marketing company in creation of logo and development of website
• Kept records for production, inventory, income and expenses.
• Regularly update MYOB
• Collaborate with staff to maximize customer satisfaction and streamline procedures
• Deal with customer issues quickly and effectively to ensure repeat business
• Maintained functional and orderly building areas to deliver professional appeal to customers.

• Providing a high level of service to customers and users.
• Tracking all service calls, making sure all service calls are logged with the call centre.
• Escalating issues that are not being resolved or failing service level agreements.
• Maintaining Canon and third party devices at optimal operational condition.
• Managing distribution of all consumables for both Canon and third party devices.
• Diagnosing and rectifying basic user fixable items for example paper jams, waste toner bottles and perform user maintenance tasks.
• Working closely with the Canon onsite technician in putting in place preventative maintenance measures.

• I was promoted to this role in March 2006.
• Proactively and efficiently managed 250+ accredited clients (practitioners).
• Effectively and professionally project managed and administered various Human Synergistics projects (simple & complex) according to clients requests.
• Tracked, managed and communicated progress on all projects to clients and ensured notes are accurate and up to date.
• Actively managed the CRM database and ensured invoices are accurately and timely processed.
• Proactively anticipated client needs and requirements.
• Problem solved effectively with clients regarding project issues and associated needs.
• Supported clients around their use of products and materials.
• Managed quality and timeliness of all deliverables promised to clients.
• Up-selling and recommended other Human Synergistics products to clients.
• Recommended improvements and assisted in changes to best practices.
• Contributed effectively to teamwork.
• Resolved conflict constructively.

ACCREDITATION ASSISTANT

• Accreditation Administration.
• Assisted Accreditation Coordinator in general Accreditation queries.
• Sent/Emailed Information kits out to new participants.
• Prepared folders for workshops.
• Prepared and sent workshop materials for Sydney/Melbourne/Brisbane/Perth.
• Prepared room with the materials prior to the workshop commencing.
• Updated database/CRM with Accredited Practitioners status/details.

STOCK COORDINATOR

• Controlled all of Human Synergistics' stock.
• Conducted Monthly stock orders from our NZ & US affiliates then entered them into our finance system.
• Fulfilled worldwide orders.
• Conducted Annual Stock Take.
• Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.