John Broadfoot
Brisbane
Summary
I believe the skills I have learned in my professional career makes me an ideal candidate for a role in Hospitality. I have experience in FOH and BOH at three establishments, Navala Churrascaria & Friday's Riverside. I enjoy a positive working environment where i can develop my skills along with positively impacting the business.
Overview
6
6
years of professional experience
Work History
Customer Service Agent
Telstra (TSA Group)
08.2023 - 04.2024
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Kitchen Hand
Navala Churrascaria
05.2021 - 03.2023
- Loaded dishes, glasses and tableware into dishwashing machines.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Bookkeeper
Navala Churrascaria
06.2022 - 09.2022
- Input financial data and produced reports using Xero
- Developed and implemented procedures to improve accounting efficiency.
- Confirmed accounts payable and controlled expenses by receiving, processing, verifying and reconciling invoices.
Floor Staff Member
Friday's Riverside
08.2019 - 08.2020
- Collected empty glasses and transported them to the dishwasher
- Served customers with food and drinks
- Cleaned up mess around the venue
Crew Member
Hungry Jacks
08.2018 - 07.2019
- Prepared food items according to recipe to drive quality and consistency.
- Maximized sales potential by properly prepping, storing, and rotating food products.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
Education
Bachelor of Business - Finance
Queensland University of Technology
Brisbane, QLD07.2024
Diploma of Business - Business
TAFE Queensland
South Bank, QLD09.2019
High School Diploma -
Brisbane State High School
South Brisbane, QLD11.2017
Skills
- Order Taking
- Collecting Glasses
- Cleanliness
- Strong Multitasking
- Menu Memorization
- Kitchen Cleaning and Maintenance
Timeline
Customer Service Agent
Telstra (TSA Group)
08.2023 - 04.2024
Bookkeeper
Navala Churrascaria
06.2022 - 09.2022
Kitchen Hand
Navala Churrascaria
05.2021 - 03.2023
Floor Staff Member
Friday's Riverside
08.2019 - 08.2020
Crew Member
Hungry Jacks
08.2018 - 07.2019
Bachelor of Business - Finance
Queensland University of Technology
Diploma of Business - Business
TAFE Queensland
High School Diploma -
Brisbane State High School
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