Summary
Overview
Work History
Education
Timeline
Generic

JOHN CARLO O. MINGI

Abbotsford,NSW

Summary

A dedicated professional with years of combined experience as a people related service in hospitality environment (both land and sea-based) seeking for a new opportunity.


Overview

15
15
years of professional experience

Work History

Accounts Clerk (Accounts Receivable/ Income Auditor)

Hyatt Regency Sydney
03.2023 - Current
  • Ensures all files and reports are properly filed for future reference.
  • Maintains an up-to-date Accounts Receivable ledger.
  • Reconciles reimbursements received for Award Compensation checking against our records.
  • Review and calculate proposed group travel agent/PCO commissions.
  • Reply to all commission queries from travel agents/PCO.
  • Reconciling all credit card payments received by the hotel and follow-up discrepancies.
  • Respond and follow up on credit card queries from credit card agents and guests
  • Counting and reconciling all cash and cheques received by the hotel.
  • Banking all hotel proceeds into operating account.
  • Review daily revenue, check anomalies and correct as required.
  • Compile daily OCENT report.
  • Review and process credit card and EFT refund requests.
  • Review daily Night Audit reports.

Front Office Night Auditor

Novotel Sydney on Darling Harbour
04.2019 - Current
  • To ensure that the highest level of customer satisfaction & service is offered and always maintained in relation to welcoming guests to the hotel complex, the transfer, storage and handling of guest luggage and property as well as responding to guest requests for assistance and or information.
  • To assist the Night Manager in cross checking and balancing work completed during the day for all outlets on a shift basis.
  • To maintain strict security procedures and to ensure guest confidentiality and safety.
  • (casual)

F&B Coordinator

Hyatt Regency Sydney
01.2022 - 03.2023
  • Oversee and coordinate the overall food and beverage reservation system. Administratively support all food and beverage outlets in revenue generating projects.
  • Provide day to day administrative support as delegated by Food and Beverage Director.
  • Maintain and create departmental data bases and filling systems.
  • Conduct duties in a courteous, safe and efficient manner, in accordance with the hotel’s policies and procedures, ensuring that a high level of service is maintained.
  • Responsible for coordinating the reservations system - Table Solutions whilst providing administrative support to all 5 hotel & restaurant / bar outlets.
  • Assisting to all guest queries via phone and email.
  • Work closely and assist the sales team to provide seamless and exceptional experiences to group bookings.

Cabin Crew

P&O/Princess Cruises/Royal Caribbean
05.2010 - 01.2016
  • Responsible for providing the highest standard of cleanliness, order and sanitation of passenger stateroom in accordance to Carnival Australia policy.
  • Upholds the highest standard of cleanliness of cabins.
  • Maintain the USPH (United States Public Health) requirements in any designated accommodation areas.
  • Follow the correct procedures in the operation of cleaning and sanitizing of all accommodation pantry machinery, lockers, and related equipment and utensils.
  • Adhere to work schedules, company procedures and regulations regarding uniform, grooming and hygiene.

Education

Master of International Hotel Management -

Blue Mountains International Hotel Management School
01.2019

Timeline

Accounts Clerk (Accounts Receivable/ Income Auditor)

Hyatt Regency Sydney
03.2023 - Current

F&B Coordinator

Hyatt Regency Sydney
01.2022 - 03.2023

Front Office Night Auditor

Novotel Sydney on Darling Harbour
04.2019 - Current

Cabin Crew

P&O/Princess Cruises/Royal Caribbean
05.2010 - 01.2016

Master of International Hotel Management -

Blue Mountains International Hotel Management School

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JOHN CARLO O. MINGI