Deannah Zbogar
Summary
To seek and maintain position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Strong administrative and customer service background.
Overview
9
9
years of professional experience
Work History
Senior Support Agent
Greenstone Financial Services
04.2023 - Current
- Promoted from Support Agent to Senior Support Agent in September 2024.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Managed high call volumes during peak periods while maintaining a calm demeanor and professional attitude.
Customer Relationship Officer
Credit Corp
11.2022 - 04.2023
- Making and receiving high volume outbound/inbound calls
- Investigations to locate and establish connections with customers
- Build and establish relationships with customers with rapport and trust.
- Creating positive outcomes by negotiating repayment solutions
- Problem solving and objection handling
- Managed over 15 customer accounts per day
Spare Parts Interpreter
VCV Blacktown
08.2022 - 11.2022
- Provide exception customer service to efficiently take branch sales
- Respond to phone calls, assisting customers and account managers to optimize sales
- Process invoices and credits as required
- Identify and interpret parts to assist both customers and in house mechanics.
Warehouse Operator
Aldi Distribution Center
08.2021 - 08.2022
- Providing accurate and prompt picking, receiving and dispatching goods
- Managing orders
- Controlling stock levels
- Operating machinery in safe and efficient manner
- Work efficiently in large team
Shift Supervisor
Harveston Packaging
03.2016 - 08.2021
- Monitored equipment, checked supplies and coordinated manpower to meet expected demand
- Performed daily record keeping and quality assurance checks of all products produced to ensure quality standards were met
- Coordinated with warehouse and production supervisors to ensure correct inventory and organise orders
- Invoicing and receiving
- Communicated effectively with staff to ensure all orders were finished correctly and on time
Education
Certificate III: Business Administration -
Tafe
Nepean, NSW06.2019
Certificate III: Education And Child Services -
Tafe
Armidale, NSW06.2015
Skills
- Quality Control Standards
- Multitasking and organization
- Highly Proficient in programs, Microsoft Office, Microsoft Powerpoint, Microsoft Access and Microsoft Excel
- Knowledge on office procedures and etiquette
- Excellent customer service skills
- Reliability
Timeline
Senior Support Agent
Greenstone Financial Services
04.2023 - Current
Customer Relationship Officer
Credit Corp
11.2022 - 04.2023
Spare Parts Interpreter
VCV Blacktown
08.2022 - 11.2022
Warehouse Operator
Aldi Distribution Center
08.2021 - 08.2022
Shift Supervisor
Harveston Packaging
03.2016 - 08.2021
Certificate III: Business Administration -
Tafe
Certificate III: Education And Child Services -
Tafe
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