John Casey
Port Melbourne,VIC
Summary
Adept at enhancing customer satisfaction and streamlining service requests, I significantly improved efficiency at NAB. My tenure at Delaware North honed my multitasking and time management skills, ensuring high-quality service even during peak times. With a focus on reliability and professionalism, I excel in cross-functional coordination and maintaining meticulous records.
Overview
25
25
years of professional experience
Work History
Servicing Specialist
NAB
03.2006 - Current
- Improved customer satisfaction by efficiently addressing and resolving servicing issues in a timely manner.
- Maintained comprehensive record-keeping practices that facilitated quick retrieval of account information when needed.
- Reduced processing time by implementing effective workflow management strategies for incoming servicing requests.
Bar Attendant
Delaware North
01.2000 - Current
- Managed cash register transactions accurately, ensuring proper handling of payments and tips.
- Successfully collaborated with other staff members to provide seamless service during high-volume periods.
- Maintained a clean and organized bar area, ensuring a welcoming atmosphere for patrons.
- Operated and closed down bar station according to sanitation regulations and safety standards.
- Restocked ice, condiments, and snacks.
Skills
- Cross-functional coordination
- Time management proficiency
- Multitasking
- Reliability
- Professionalism
Timeline
Servicing Specialist
NAB
03.2006 - Current
Bar Attendant
Delaware North
01.2000 - Current
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