John Ciaglia
Coogee,NSW
Summary
General Manager and Senior Business Leader - FMCG, Entertainment and Electrical Channels.
Highly experienced professional across competitive markets with an outstanding track record of maximising business potential and building and leading strong teams.
Documented strengths in developing and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture.
Recognised and nominated as a results oriented, hands on management executive who is customer and solutions driven and demonstrates strong planning, business management and communication skills.
Overview
28
28
years of professional experience
Work History
Head of Sales
Nespresso Australia
02.2020 - Current
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Established and cultivated solid business relationships with new or existing customers.
- Evaluated performance against goals and implemented appropriate development plans.
- Developed and implemented strategies to increase sales and improve customer service.
- Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
General Manager
Nespresso New Zealand
08.2016 - 02.2020
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Successfully managed P&L, budget implementations, monitored financial performance and contract negotiations.
- Led development of comprehensive business plan to maximize profitability and company performance.
- Spearheaded successful business development initiatives aligned with company's strategy and core competencies.
- Worked closely with organizational leadership and headquarters to guide operational strategy.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
General Sales Manager
Nespresso Australia
06.2011 - 08.2016
- Built relationships with key customers at all levels to establish long-term business growth.
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
National Sales Manager
Samsung Australia
01.2011 - 06.2011
- Implemented, executed and strategically expanded business channel partnerships and program initiatives.
- Met with key customers to give sales presentations, set pricing strategies and promote product offering
- Increased sales volume and expanded product line to new retailers
National Sales Manager
Smeg Australia
01.2009 - 01.2011
- Developed and implemented effective sales strategies and led nationwide sales team members to achieve sales targets.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Met with customers to give sales presentations, negotiate contracts and promote product offering
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Built strong relationships with new and existing customers to establish long-term business growth.
Head of Sales
Vivendi Games ANZ
06.2001 - 08.2008
- Grew sales and boosted profits of a start up organisation
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Established and cultivated solid business relationships with all new customers acquired
- Conducted team meetings to reinforce goals and objectives and set clear expectations about sales performance
National Account Manager
Goodman Fielder Australia
09.2000 - 06.2001
National Account Manager
Gillette Australia
04.1996 - 09.2000
Education
Executive Leadership
London Business School
Bachelor of Economics -
University of NSW
Skills
- Business Development and Strategic thinking
- OMNI channel expert
- Commercial and Financial awareness
- Organisation and delegation
- Communication and motivation
Timeline
Head of Sales
Nespresso Australia
02.2020 - Current
General Manager
Nespresso New Zealand
08.2016 - 02.2020
General Sales Manager
Nespresso Australia
06.2011 - 08.2016
National Sales Manager
Samsung Australia
01.2011 - 06.2011
National Sales Manager
Smeg Australia
01.2009 - 01.2011
Head of Sales
Vivendi Games ANZ
06.2001 - 08.2008
National Account Manager
Goodman Fielder Australia
09.2000 - 06.2001
National Account Manager
Gillette Australia
04.1996 - 09.2000
Executive Leadership
London Business School
Bachelor of Economics -
University of NSW
Similar Profiles
Michael CardwellMichael Cardwell
B2C Controller at Nespresso AustraliaB2C Controller at Nespresso Australia
VICTOR M PUENTEVICTOR M PUENTE
Stock Specialist at NespressoStock Specialist at Nespresso
Andrea Sala BuonoAndrea Sala Buono
Boutique Supply Planner at Nestlè NespressoBoutique Supply Planner at Nestlè Nespresso
Emma BellEmma Bell
Social Media Manager at The Brewery Tap GastropubSocial Media Manager at The Brewery Tap Gastropub
Karima El AchyKarima El Achy
Equities Associate at Commonwealth BankEquities Associate at Commonwealth Bank