Summary
Overview
Work History
Education
Skills
References
Workingwithvulnerablepeopleregistration
Timeline
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John Collighan

John Collighan

Launceston,Australia

Summary

Proactive and versatile professional with a strong record in problem-solving and relationship management, excelling in client and team interactions. Expertise in optimizing performance through effective collaboration and best practices. Proven change agent with a focus on continuous improvement and adaptability to evolving challenges.

Overview

28
28
years of professional experience

Work History

Regional Human Resources Coordinator

Learning Services, DECYP
Launceston, Tasmania
09.2024 - Current
  • Provide high level advice to the Principals, schools, colleges, and Learning Services on human resource issues and resolve complex problems
  • Provided guidance on policies and procedures to employees and managers at 32 sites
  • Facilitated employee transfers and referrals.
  • Maintained HR records, ensuring accuracy and confidentiality of employee data.

School Business Manager

Longford Primary School
08.2019 - 08.2023
  • Manage the operations of the school office and co-ordinate the school administrative service and assigned resources.
  • Provide authoritative advice and support to the Principal and senior staff on administrative, resource and service management.
  • Develop and implement operational solutions to meet administrative service requirements
  • Develop maintenance plans for building and site management
  • Liaise with external stakeholders to procure services
  • Participated in professional development workshops and seminars related to business management topics.
  • Managed the budget of the school, including allocating funds for various departments and programs.

Board Member

NILS Tasmania
09.2017 - 01.2019
  • Company Overview: not for profit community lending organisation for low income Tasmanians
  • Provide strategic direction and guidance for NILS Tasmania
  • Finance sub committee member
  • Not for profit community lending organisation for low income Tasmanians

State Manager Customer Engagement

Anglicare Tasmania
10.2014 - 01.2019
  • Responsible for leading first point of contact teams in face to face and telephone service delivery, including rostering and resourcing of staff over 7 locations across the state
  • Direction and oversight of NDIS (National Disability Insurance Scheme) engagement teams with a focus on implementing a new service delivery model based on a customer centric approach
  • Consolidation of two individual business unit call centre teams into one multi-skilled team
  • Co-design and implement leadership training

Customer Service Manager / Branch Manager

NAB
01.2009 - 05.2014
  • Lead a team of tellers, customer service staff and lending officers to achieve growth targets; compliance adherence and customer satisfaction benchmarks
  • Coached my team to achieve state leading results, with 119% of Home loan target, 246% of transactional target, 395% of savings target and a customer satisfaction score of 93%
  • Responsible for managing $280m of lending and $120m of deposits and a portfolio of high value clients
  • Build relationships with internal and external stakeholders - business bankers, mortgage brokers, real estate agents and other referral partners
  • I also completed a Diploma of Management which incorporated modules that were delivered via an external service provider in my own time
  • The NAB introduced this optional program as a way to develop our own personal skill set

Assistant Manager/ Customer Service Manager

Commonwealth Bank
Launceston, Australia
06.2007 - 12.2008
  • Direct management of 10 sales staff
  • Closure of a branch, consolidating existing staff and customers into a new flagship branch - change management skills used for staff and customers
  • Implemented new service delivery model
  • Performance management
  • Customer Satisfaction
  • Audit and compliance management

Assistant Manager

Commonwealth Bank
Mowbray, Australia
10.2006 - 06.2007
  • Audit and approve unsecured lending applications
  • Responsible for leading a team of Customer Service Specialists to achieve sales targets and customer satisfaction scores
  • Risk and compliance focus

Customer Service Specialist

Commonwealth Bank
George Town, Australia
03.2006 - 10.2006
  • Achieve sales kpi's
  • Risk and audit/compliance adherence
  • Process transactions in a timely and accurate manner
  • Discrepancy management
  • Building customer rapport to generate repeat business

Customer Service Representative

Commonwealth Bank
, Australia
06.2004 - 03.2006
  • Inbound sales and service calls
  • Handle escalated calls
  • Troubleshoot/problem solve across a range of customer needs
  • Deliver training to the broader centre

Guitar for Beginners tutor

01.1997 - 01.1999
  • Effective communication
  • Delivery of learning modules to a variety of students from a range of backgrounds and age groups

Education

Diploma of Management -

Skills

  • Interdepartmental coordination
  • Superb interpersonal skills
  • Project planning
  • Negotiation
  • Compliance
  • Exceptional communicator
  • Staff management
  • Customer relations
  • People-oriented
  • Networking strategies
  • Customer service
  • Coaching and mentoring
  • Business development
  • Team leadership
  • Budget control
  • Conflict resolution
  • Regulatory compliance

References

  • Jess Collins, Regional HR Manager, Department for Education, Children & Young People, 0409 938 728
  • Carolyn Sutton, Principal, Invermay Primary School, 0439 917 370

Workingwithvulnerablepeopleregistration

759540230, 05/04/27

Timeline

Regional Human Resources Coordinator

Learning Services, DECYP
09.2024 - Current

School Business Manager

Longford Primary School
08.2019 - 08.2023

Board Member

NILS Tasmania
09.2017 - 01.2019

State Manager Customer Engagement

Anglicare Tasmania
10.2014 - 01.2019

Customer Service Manager / Branch Manager

NAB
01.2009 - 05.2014

Assistant Manager/ Customer Service Manager

Commonwealth Bank
06.2007 - 12.2008

Assistant Manager

Commonwealth Bank
10.2006 - 06.2007

Customer Service Specialist

Commonwealth Bank
03.2006 - 10.2006

Customer Service Representative

Commonwealth Bank
06.2004 - 03.2006

Guitar for Beginners tutor

01.1997 - 01.1999

Diploma of Management -

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John Collighan