Summary
Overview
Work History
Education
Skills
Accreditations
Certification
Timeline
Generic

John Cook

Norman Park,QLD

Summary

Hard-working leader with experience supervising different compositions of teams. Enthusiastic and motivated manager adept at utilising organisational design and strategic planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Operations Officer

Football Queensland
04.2024 - Current
  • Updated and published standard operating procedures (SOPs) using stakeholder, customer and employee input and feedback resulting in clearer and more useful instruction for users.
  • Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
  • Implemented processes that simplified procedures and reduced average processing time.
  • Coordinated and led meetings to inform management and stakeholders of operational challenges and suggested improvements.
  • Assessed risks associated with various projects, implementing mitigation strategies to protect company interests.
  • Enhanced productivity through developing and implementing effective standard operating procedures.
  • Oversaw financial reporting, ensuring accuracy and compliance with regulatory requirements.
  • Boosted client satisfaction by delivering exceptional event management and account support.

Swim School Manager

AJ's Swim School
01.2023 - 03.2024
  • Improved overall safety procedures by conducting regular risk assessments at facilities.
  • Fostered strong partnerships with local businesses and community organizations to increase visibility and referrals for the swim school.
  • Created a positive learning environment that fostered strong relationships between instructors, students, and parents alike.
  • Developed and implemented innovative lesson plans for various age groups, resulting in improved student progress and retention rates.
  • Demonstrated commitment to professional development by attending industry conferences, workshops, and seminars to stay current on best practices in aquatic education.
  • Oversaw the daily operations of the swim school, ensuring efficient scheduling, staff management, and facility maintenance.
  • Established effective communication channels between staff members to encourage collaboration and knowledge sharing throughout the team.
  • Managed a team of swim instructors, providing ongoing training and support to ensure top-quality instruction across all classes.
  • Analyzed key performance metrics on an ongoing basis to understand trends in student success rates and make data-driven decisions for continuous improvement.
  • Evaluated instructor performance regularly through observation sessions, feedback discussions, and professional development opportunities to maintain high teaching standards.
  • Organized regular staff meetings to discuss updates, share best practices, address concerns, and celebrate successes as a team.
  • Streamlined inventory management processes, reducing costs while maintaining adequate supplies of essential swimming equipment.
  • Enhanced swim school reputation by consistently delivering high-quality swimming instruction and maintaining excellent customer satisfaction.
  • Boosted customer retention through implementing targeted marketing campaigns aimed at promoting special offers for existing clients.
  • Collaborated with local schools and community organizations to promote water safety awareness through educational workshops and events.
  • Identified areas for improvement within the swim program and implemented changes accordingly, resulting in increased student satisfaction levels.
  • Ensured compliance with industry regulations regarding facilities maintenance protocols while maintaining clean pool area at all times.
  • Developed comprehensive emergency response plans which were successfully executed during crisis situations.
  • Managed financial aspects of the swim school including budgeting, revenue tracking, and expense control to ensure profitability.

Child Protection Officer

Community Connect
01.2022 - 01.2023
  • Child and facility management
  • Working with at-risk, C.A.L.D and Special Needs children.
  • Actively participated in ongoing professional development opportunities to stay current on effective strategies for promoting children''s wellbeing.
  • Leveraged strong communication skills to build rapport with children, families, colleagues, and external partners alike.
  • Maintained accurate case records, ensuring timely documentation and compliance with agency policies.
  • Collaborated with multidisciplinary teams to develop comprehensive support plans for at-risk children and families.
  • Provided crisis intervention services to address immediate safety concerns for children in need.

Director of Community Development and Special Projects

Souths United Football Club
08.2021 - 12.2022
  • U14 Head Coach, Metro Women's Division 1 Head Coach, Community Football Development Officer Assistant, Operations Officer.

Swim Instructor

Rackleys, Colmslie
01.2021 - 05.2022
  • Learn-to-swim Instructor, Baby Instructor, Squad Coach

Education

Bachelor of Ancient History - Majoring in Anthropology

Macquarie University

Skills

  • Operational Efficiency
  • Employee performance
  • Resource Management
  • Budget Management
  • Office Administration
  • Scheduling Coordination
  • Procedure optimization
  • Team Leadership
  • Operations Management
  • Budget Development
  • Asset Management
  • Workforce Planning
  • Operational Excellence
  • Leadership training
  • Strategic planning and execution
  • Organizational Development

Accreditations

  • Football Australia B-Licence
  • Football Australia C-Licence
  • Royal Life Saving Senior First Aid and CPR
  • TAFE Statement of Attainment in Mental Health
  • Austswim - Teacher of Swimming and Water Safety
  • Deaf Children Australia 'Puggle Swim Skipper'
  • Bronze Medallion (Booked, not completed)

Certification

Football Australia B-Licence

Football Australia C-Licence

Royal Life Saving Senior First Aid and CPR

TAFE Statement of Attainment in Mental Health

Austswim - Teacher of Swimming and Water Safety Deaf Children Australia - ‘Puggle Swim Skipper’ Bronze Medallion

Timeline

Operations Officer

Football Queensland
04.2024 - Current

Swim School Manager

AJ's Swim School
01.2023 - 03.2024

Child Protection Officer

Community Connect
01.2022 - 01.2023

Director of Community Development and Special Projects

Souths United Football Club
08.2021 - 12.2022

Swim Instructor

Rackleys, Colmslie
01.2021 - 05.2022

Bachelor of Ancient History - Majoring in Anthropology

Macquarie University

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