John Cross
Newcastle,NSW
Summary
Accomplished Director at City Sleep Safe Inc., adept in project and people management, significantly enhancing operational efficiency and team performance. Excelled in crisis management and client relations, fostering a collaborative and efficient workplace. Proven track record of mentoring staff and leading by example to achieve company objectives and maintain high-quality standards.
Overview
8
8
years of professional experience
Work History
Director - City Sleep Safe Nc.
City Sleep safe Inc.
Newcastle, NSW
02.2017 - Current
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow throughout the organization.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Provided leadership during times of organizational change or crisis situations.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Organized special events such as conferences or training sessions for employees.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Led a team of XX employees, ensuring high productivity and excellent customer service.
- Facilitated team meetings and workshops to foster collaboration and share best practices.
- Conducted performance evaluations, providing feedback and coaching for team development.
- Implemented process improvements, resultingin an increase in operational efficiency.
- Managed risk by developing and implementing effective risk management strategies.
- Enhanced team morale and retention through recognition programs and career development opportunities.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited and trained new employees to meet job requirements.
- Produced thorough, accurate and timely reports of project activities.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Implemented quality control measures to uphold company standards.
Education
Secondary School
Holy Cross College
Ryde, NSW11-1963
Skills
- Project management
- Team management
- Client relations
- Multitasking and organization
- People management
- Crisis management
Affiliations
- Fifteen years as a 1st Class Motor - Marine Engineer - sailing as chief engineer on large oil tankers.
- Waste Management Business Owner for 32 years.
- Managing Director of charity - Love Out Loud Oz Inc. for 7 years.
- Managing Director of charity - Scripture At School Inc. for 16 years.
- Managing Director of charity - City Sleep Safe Inc. for7 years.
Timeline
Director - City Sleep Safe Nc.
City Sleep safe Inc.
02.2017 - Current
Secondary School
Holy Cross College
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