John Dangol

• Exceeded expectations in customer service through prompt and accurate order fulfillment while maintaining a friendly demeanor, earning repeat business from satisfied patrons.
• Utilized time management skills to balance multiple tasks simultaneously, maintaining a steady pace during peak service hours.
• Reduced food waste through careful portioning and proper storage techniques, contributing to cost-saving measures within the cafe.
• Stayed up-to-date on current culinary trends by attending workshops or seminars whenever possible, incorporating innovative ideas into daily tasks at the cafe.
• Ensured smooth operations during busy periods by effectively prioritizing tasks based on order volume and urgency.

Key Responsibilities:

• Order Management: Oversee the processing of online orders, ensuring accuracy and timely fulfillment.
• Customer Service: Address customer inquiries and resolve issues related to online orders, delivery, and returns in a professional and timely manner.
• Inventory Coordination: Work with the inventory team to maintain accurate stock levels, ensuring online listings reflect real-time product availability.
• Quality Control: Ensure that all products for online orders are inspected and meet the company’s quality standards before shipping.
• Team Leadership: Supervise and guide a team of online retail associates, providing training and support to ensure high performance and efficiency.
• Performance Monitoring: Track and report on key performance indicators (KPIs) such as order fulfillment time, customer satisfaction, and inventory turnover.
• Process Improvement: Identify areas for improvement in online store operations and suggest solutions to enhance efficiency and customer experience.
• Collaboration: Coordinate with other departments (e.g., marketing, logistics, and IT) to ensure smooth online retail operations and optimize sales strategies.
• Compliance & Policies: Ensure that all online operations comply with company policies, industry regulations, and customer privacy laws.
• Reporting: Provide regular updates on online store performance, sales trends, and customer feedback to senior management.
• Troubleshooting: Identify and resolve any technical issues related to the online store, working closely with the IT team to ensure smooth functioning.