Fitness
Music
Travelling
Sport; Football, Basketball, Rugby league
John Darkwa
Wolli Creek
Summary
Enthusiastic and results-driven sales and customer service professional with a strong focus on effective communication and negotiation. Committed to delivering exceptional customer service and constantly seeking innovative ways to leverage extensive knowledge of products and services to create tailored solutions that drive customer loyalty, retention, and revenue. Skilled in training, managing, coaching, and mentoring sales and customer service associates, with a natural ability to interact with staff at all levels of the organization and the public. Eager to learn new skills and contribute to the team's success. Possessing strong administrative abilities, a talent for building relationships, and excellent problem-solving skills.
Overview
14
14
years of professional experience
Work History
Sales Representative
CPH Recruitment
04.2024 - Current
- Pitch the business to potential partners
- Negotiate with stakeholders and partners
- Improved client satisfaction by consistently providing high-quality candidates for various positions.
- Conducted comprehensive candidate screenings to assess skills, experience, and fit for specific roles.
- Identify upselling opportunities with existing clients
- Built strong relationships with clients through regular communication and understanding their unique needs.
Freight Transportation (Casual)
DHL
04.2023 - Current
- Transporting freight from aircraft to DHL warehouse
- Manual Freight handling
- General warehouse duties as required
Claims Admin Specialist
Suncorp
01.2023 - 04.2024
- Review new claims
- Arrange builder assessments and repairs
- Review and pay vendor invoices
- Review quotes for repairs and update reserves on claims to reflect
- Issue payments to customers
- Finalise home claims
- Communicate with vendors and customers via email and digital channels
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
Account Executive
EBM Insurance Brokers
01.2020 - 06.2023
- Processing of all new business, policy renewals and endorsements
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Negotiated contracts successfully, securing favorable terms for both the company and clients.
- Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries.
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
Broker Support Officer
EBM Insurance Brokers
05.2018 - 01.2022
- Processing of all new business, policy renewals and endorsements
- Liaising with Brokers, Customers and external Providers
- Liaising with and assisting the Compliance team to run monthly reports (Individual position)
Key Account Manager
Partners Life Insurance Limited
01.2016 - 01.2018
- Negotiated contract renewals with existing clients, securing long-term commitment and fostering ongoing collaboration.
- Strengthened client relationships through regular communication and effective problem solving
- Coordinated with internal teams to ensure timely delivery of products and services, meeting client expectations.
- Delivered exceptional customer service by resolving client concerns quickly and efficiently.
Policy Servicing Specialist
Partners Life Insurance Limited
01.2015 - 01.2016
- Processing alterations
- Inbound and outbound calls from advisers, policy owners and assured
- Attending to client requests
- Training colleagues
Operations Support Officer (Admin)
Partners Life Insurance Limited
01.2014 - 01.2015
- Data entry
- Application processing
Part Time Office Junior
Fowler and Associates (Lawyers)
01.2011 - 01.2014
- Data entry, computer administration, answering phone calls, finding files, occasional cleaning and running errands
Education
Certificate IV - Finance And Mortgage Broking
Entry Education
03-2025
Professional Diploma - Digital Marketing
Digital Marketing Institute
01.2024
Certificate II - Security Operations, First Aid, Construction White Card, Responsible Service of Alcohol
Paragon Corporate Training
01.2021
Certificate - Automotive Technology (Level 2)
Manukau Institute of Technology
01.2014
National Certificate - Educational Achievement (level 1), Mechanical Engineering Technology (level 1), Educational Achievement (level 2)
Rangitoto College
01.2012
Skills
- Product and service knowledge
- Customer relations
- Time management
- Prospecting skills
- Customer relationship building
- Sales consultation
- Account servicing
- Product and service sales
- Staff training
- Lead prospecting
Accomplishments
· Full Drivers License.
· CAT 2 (Authority to Drive Airside)
· 2007 100m and 200m sprints North Shore champion
· 2016 Auckland u20's rugby league championship.
· First employee of the month at Partners Life.
Hobbies and Interests
- Fitness
- Music
- Travelling
- Sport; Football, Basketball, Rugby league
Personal Accomplishments
- Full Drivers License
- CAT 2 (Authority to Drive Airside)
- 2007 100m and 200m sprints North Shore champion
- 2016 Auckland u20's rugby league championship
- First employee of the month at Partners Life
Interests
Timeline
Sales Representative
CPH Recruitment
04.2024 - Current
Freight Transportation (Casual)
DHL
04.2023 - Current
Claims Admin Specialist
Suncorp
01.2023 - 04.2024
Account Executive
EBM Insurance Brokers
01.2020 - 06.2023
Broker Support Officer
EBM Insurance Brokers
05.2018 - 01.2022
Key Account Manager
Partners Life Insurance Limited
01.2016 - 01.2018
Policy Servicing Specialist
Partners Life Insurance Limited
01.2015 - 01.2016
Operations Support Officer (Admin)
Partners Life Insurance Limited
01.2014 - 01.2015
Part Time Office Junior
Fowler and Associates (Lawyers)
01.2011 - 01.2014
Certificate II - Security Operations, First Aid, Construction White Card, Responsible Service of Alcohol
Paragon Corporate Training
Certificate - Automotive Technology (Level 2)
Manukau Institute of Technology
National Certificate - Educational Achievement (level 1), Mechanical Engineering Technology (level 1), Educational Achievement (level 2)
Rangitoto College
Certificate IV - Finance And Mortgage Broking
Entry Education
Professional Diploma - Digital Marketing
Digital Marketing Institute
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