John Dench
Casino,NSW
Summary
Adept Tow Truck Driver with a proven track record in vehicle recovery and customer service excellence, honed at JD's Towing & Transport and other leading firms. Skilled in towing equipment operation and fostering client relations, consistently delivering safe and efficient roadside assistance. Achieved significant positive feedback from clients, underscoring a strong work ethic and commitment to quality service.
Overview
7
7
years of professional experience
Work History
Tow Truck Driver
JD's Towing & Transport
Casino, NSW
01.2024 - Current
- Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
- Provided reliable transportation for damaged vehicles while minimizing further damage using proper towing techniques.
- Secured vehicle to tow truck and checked all attachments for safe operation.
- Delivered exceptional customer service in high-stress situations, fostering positive relationships with clients and referral sources.
- Fastened chains, straps, covers, and binders to secure load during transit.
- Answered roadside assistance calls for tows and other vehicle support.
Tow Truck Driver
Murwillumbah Motor Wreckers
Murwillumbah, NSW
04.2023 - 01.2024
- Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
- Provided reliable transportation for damaged vehicles while minimizing further damage using proper towing techniques.
- Delivered exceptional customer service in high-stress situations, fostering positive relationships with clients and referral sources.
- Advanced company reputation by consistently maintaining professionalism, punctuality, and quality service in all interactions with clients.
- Completed basic maintenance and minor repairs to keep vehicle neat and running properly.
- Expedited roadside assistance requests through effective communication with dispatchers to ensure prompt arrival at the scene.
Water Truck Driver
Gary Arnold Water Supplies
Uki, NSW
01.2018 - 06.2022
- Conducted thorough pre-trip inspections to ensure the safety of the vehicle, equipment, and cargo before each journey.
- Enhanced customer satisfaction with timely deliveries and professional communication skills.
- Operated water trucks safely around construction sites, following site-specific protocols and guidelines from supervisors.
- Continuously updated knowledge on industry trends and best practices, attending training sessions to enhance driving and operational skills.
- Maximized truck capacity utilization for optimal results while adhering to appropriate weight limits.
- Adapted quickly to changing circumstances during deliveries, managing unforeseen obstacles without compromising quality of service or safety standards.
- Developed positive relationships with clients through clear communication channels during deliveries.
Education
Yr 10 -
Mullumbimby High School
Mullumbimby, NSW12.1996
Skills
- Strong Work Ethic
- Towing equipment operation
- Customer Service
- Safe Driving Practices
- Vehicle maintenance and repair
- Roadside Assistance
- Equipment Maintenance Knowledge
- Vehicle Recovery Expertise
- Customer Relations
- Roadside Assistance Experience
- Basic mechanical aptitude
- HR licence
Timeline
Tow Truck Driver
JD's Towing & Transport
01.2024 - Current
Tow Truck Driver
Murwillumbah Motor Wreckers
04.2023 - 01.2024
Water Truck Driver
Gary Arnold Water Supplies
01.2018 - 06.2022
Yr 10 -
Mullumbimby High School