Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

John Dimasi

Tarneit,Australia

Summary

Results-oriented disability support specialist with a strong background in NDIS operations. Skilled in developing personalized support plans for individuals with disabilities, leading to improved life outcomes. Dedicated to fostering independence and well-being through effective care strategies.

Overview

5
5
years of professional experience
1
1
Certification

Work History

APS5 Planner

NDIA - National Disability Insurance Agency
08.2024 - Current
  • Facilitated comprehensive planning conversations with NDIS participants, ensuring alignment of funded supports with personal goals and aspirations.
  • Applied deep understanding of the NDIS Act, rules, and operational guidelines to assess participant eligibility and formulate outcomes-focused plans.
  • Collaborated with families, carers, service providers, and internal NDIA teams to coordinate effective support solutions.
  • Maintained detailed and compliant case notes and documentation in accordance with NDIA procedures and performance standards.
  • Used evidence-based decision-making to resolve complex support needs and review planning pathways.
  • Supported continuous improvement initiatives within the planning team to enhance participant experience and operational efficiency.

Director/Service Provider (NDIS)

Silverback Support Services
06.2023 - 12.2024
  • Established and maintained strong relationships with NDIS participants and care teams to ensure safe and effective supports.
  • Provided both coordination and one-to-one support worker services.
  • Supervised accountability of clients while practicing dignity of risk.
  • Matched clients with appropriate services in accordance with personal goals.
  • Conducted assessments to review NDIS plans and facilitate funding renewal.
  • Documented participant progress and maintained accurate records per NDIS requirements.

Disability Support Team Lead

What Ability
11.2022 - 03.2024
  • Specialized in facilitating safe and meaningful Community Access supports for 30+ participants.
  • Built lasting relationships with participants and their families.
  • Conducted performance reviews and offered feedback to support worker staff.
  • Helped develop and review comprehensive support plans.
  • Served as the primary point of contact for ~30 support workers, especially during crises.
  • Coordinated with external organizations to enhance resources for individuals with disabilities.

Disability Support Worker

Stellar Support Services
10.2021 - 06.2023
  • Delivered individualized support for a client with disability in daily living and community access.
  • Maintained alignment with the client's goals through close coordination.
  • Monitored and documented progress and behavioral changes throughout each booking.

Disability Support Facilitator

Mambourin Enterprises - Sunshine Branch
03.2022 - 11.2022
  • Provided personalized services to help clients achieve personal, educational, and vocational goals.
  • Facilitated workshops focused on communication, socialization, and creativity.
  • Recorded accurate documentation and progress notes to monitor goals and challenges.

Sales Team Leader

ALO Marketing
09.2020 - 10.2021
  • Executed sales through door-to-door and inbound caller channels for the VEU program.
  • Led a team that consistently achieved targets.
  • Contributed to sales strategies and team member development.

Education

Bachelor of Science -

Deakin University
Waurn Ponds
02.2021

Skills

  • High learning aptitude
  • Proficiency in Microsoft Office
  • Calm in crisis situations
  • Perseverance on task
  • Case management
  • Risk assessment
  • Effective communication
  • Risk mitigation

Certification

Certificate IV - Mental Health, genU Training, 02/01/23

CPR First Aid Qualification, Australia Wide First Aid, 11/01/24

References

  • Timothy Cosgriff, 0456 114 528, What Ability - Victoria Western Regional Manager
  • Ayse Donma, 0422 132 602, NDIA - APS5 Planner
  • Sally Ryan, 0433 392 928, Silverback Support Services - Subcontracted Worker

Timeline

APS5 Planner

NDIA - National Disability Insurance Agency
08.2024 - Current

Director/Service Provider (NDIS)

Silverback Support Services
06.2023 - 12.2024

Disability Support Team Lead

What Ability
11.2022 - 03.2024

Disability Support Facilitator

Mambourin Enterprises - Sunshine Branch
03.2022 - 11.2022

Disability Support Worker

Stellar Support Services
10.2021 - 06.2023

Sales Team Leader

ALO Marketing
09.2020 - 10.2021

Bachelor of Science -

Deakin University

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John Dimasi