John Ferreira
Townsville,QLD
Overview
13
13
years of professional experience
Work History
Operations Manager
The Drug Detection Agency
01.2022 - Current
- Spearheaded new business development efforts, resulting in a 78% increase in annual revenue.
- Established and maintained strategic partnerships with key clients, resulting in long-term business relationships and increased profitability.
- Conducted market research and competitive analysis to identify growth opportunities and potential threats, adapting strategies accordingly. .
- Developed and executed comprehensive sales and marketing strategies, consistently meeting or exceeding quarterly and annual sales targets.
- Managed all staff related issues.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
General Manager
North Queensland Drug Detection
02.2019 - 05.2022
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Operations Manager
Gym Food Australia
04.2015 - 12.2018
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Delegated daily tasks to employees, streamlining daily progress and efficiency.
- Managed, trained and motivated staff to continuously improve knowledge and abilities.
- Increased sales by by establishing clear goals and overseeing performance of team members
- Directed day-to-day operations by implementing short-term and long-term strategies to achieve business and profitability goals.
Shift Leader
The Ville (Formally Junipers Hotel & Casino)
12.2010 - 12.2015
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Oversaw bar, restaurant and room service operations.
- Often called upon to make decisions when Food & Beverage manager was unavailable
Education
HLPAT005 - Collect Specimens For Drugs of Abuse
Parasol
Online01.2019
HLTWHS001 - Participate in Work Place Health & Safety
Parasol
Online01.2019
Certificate IV - Work Place Health & Safety
Inspire Education
Online 11.2018
Cert IV - Fitness
T.A.F.E
Townsville12.2013
Certificate III - Fitness
T.A.F.E
Queensland06.2013
High School Diploma -
Pimlico State High School
Townsville12.2010
Skills
- Client Relationship Management
- Team Leadership & training
- Presentation and communication
- Market research and analysis
- Safety focused
- Operational management
Timeline
Operations Manager
The Drug Detection Agency
01.2022 - Current
General Manager
North Queensland Drug Detection
02.2019 - 05.2022
Operations Manager
Gym Food Australia
04.2015 - 12.2018
Shift Leader
The Ville (Formally Junipers Hotel & Casino)
12.2010 - 12.2015
HLPAT005 - Collect Specimens For Drugs of Abuse
Parasol
HLTWHS001 - Participate in Work Place Health & Safety
Parasol
Certificate IV - Work Place Health & Safety
Inspire Education
Cert IV - Fitness
T.A.F.E
Certificate III - Fitness
T.A.F.E
High School Diploma -
Pimlico State High School