John Ferreira
Townsville,QLD
Overview
13
13
years of professional experience
Work History
Operations Manager
The Drug Detection Agency
01.2022 - Current
- Spearheaded new business development efforts, resulting in a 78% increase in annual revenue.
- Established and maintained strategic partnerships with key clients, resulting in long-term business relationships and increased profitability.
- Conducted market research and competitive analysis to identify growth opportunities and potential threats, adapting strategies accordingly. .
- Developed and executed comprehensive sales and marketing strategies, consistently meeting or exceeding quarterly and annual sales targets.
- Managed all staff related issues.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
General Manager
North Queensland Drug Detection
02.2019 - 05.2022
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Operations Manager
Gym Food Australia
04.2015 - 12.2018
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Delegated daily tasks to employees, streamlining daily progress and efficiency.
- Managed, trained and motivated staff to continuously improve knowledge and abilities.
- Increased sales by by establishing clear goals and overseeing performance of team members
- Directed day-to-day operations by implementing short-term and long-term strategies to achieve business and profitability goals.
Shift Leader
The Ville (Formally Junipers Hotel & Casino)
12.2010 - 12.2015
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Oversaw bar, restaurant and room service operations.
- Often called upon to make decisions when Food & Beverage manager was unavailable
Education
HLPAT005 - Collect Specimens For Drugs of Abuse
Parasol
Online01.2019
HLTWHS001 - Participate in Work Place Health & Safety
Parasol
Online01.2019
Certificate IV - Work Place Health & Safety
Inspire Education
Online 11.2018
Cert IV - Fitness
T.A.F.E
Townsville12.2013
Certificate III - Fitness
T.A.F.E
Queensland06.2013
High School Diploma -
Pimlico State High School
Townsville12.2010
Skills
- Client Relationship Management
- Team Leadership & training
- Presentation and communication
- Market research and analysis
- Safety focused
- Operational management
Timeline
Operations Manager
The Drug Detection Agency
01.2022 - Current
General Manager
North Queensland Drug Detection
02.2019 - 05.2022
Operations Manager
Gym Food Australia
04.2015 - 12.2018
Shift Leader
The Ville (Formally Junipers Hotel & Casino)
12.2010 - 12.2015
HLPAT005 - Collect Specimens For Drugs of Abuse
Parasol
HLTWHS001 - Participate in Work Place Health & Safety
Parasol
Certificate IV - Work Place Health & Safety
Inspire Education
Cert IV - Fitness
T.A.F.E
Certificate III - Fitness
T.A.F.E
High School Diploma -
Pimlico State High School
Similar Profiles
KELLY SINCLAIRKELLY SINCLAIR
Testing Technician at The Drug Detection AgencyTesting Technician at The Drug Detection Agency
Siolo AlatinaSiolo Alatina
Drug Technician at The Drug Detection AgencyDrug Technician at The Drug Detection Agency
Oluwaseun AduOluwaseun Adu
Assistant Chief Environmental Scientist at National Oil Spill Detection and Response AgencyAssistant Chief Environmental Scientist at National Oil Spill Detection and Response Agency
Malik LeoMalik Leo
Production Process Operator at Minjar GoldProduction Process Operator at Minjar Gold
Jack KennedyJack Kennedy
Refrigeration Apprentice at MvoRefrigeration Apprentice at Mvo