Shift Leader
The Ville (Formally Junipers Hotel & Casino)
12.2010 - 12.2015
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Oversaw bar, restaurant and room service operations.
- Often called upon to make decisions when Food & Beverage manager was unavailable