John Gibbs

With 25 years of extensive experience as a senior executive in private healthcare and hospital services, I am passionate, skilled and accomplished in business and market development, operational management and strategic leadership and in partnering with medical professionals to scale up multi-site service networks. Dedicated health industry professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand and market position.

• Fresenius Medical Care Australia Pty Ltd, 2019, Current, Director - Fresenius Kidney Care, Executive leader of kidney care dialysis clinics throughout all Australian mainland states and a large home haemodialysis and peritoneal dialysis patient service in Western Australia, responsible for clinical, operational and financial performance. The dialysis clinic operating model is complex, comprising private clinics, large public-private partnerships and joint licensing arrangements with private hospital groups. I lead a team of approximately 600 clinical and operational specialists, delivering life-saving dialysis therapy to over 1,500 patients Australia-wide., Grew EBIT by 182% in the first year through strong focus on reimbursement rate negotiations, patient volume uplift and tight cost controls, combined with an extensive review and reset of expense accruals., Achieved patient growth of more than twice the reported market growth., Expanded haemodialysis patient capacity in Western Australia through three major construction projects in 2020 and early 2021., Successfully merged back-office operations with Cura Day Surgery Hospitals, an acquisition that was completed in 2020., Leadership of all clinics through changing COVID-19 challenges of 2020 and 2021, ensuring continuity of all scheduled treatment services., Successful negotiation and implementation of a public patient outsourcing contract with Melbourne Health to uplift utilisation of private dialysis clinics in Victoria., Developed and implemented a revised operations team structure and roles for sharper focus on growth opportunities., Introduced a new Daily Dashboard system for timely and accurate daily management reporting on business activity and labour volumes., Undertook a network wide procurement review for supplies of products and services to the clinics for cost savings and to meet local and international contract compliance requirements., Awarded ACHS (Australian Council on Healthcare Standards) accreditation of all Australian clinics., Chair of the dialysis clinic subcommittee of the Fresenius Environmental Sustainability Working Group, a global initiative focused on innovation to drive carbon emissions reductions and to boost medical waste recycling.
• Pacific Smiles Group Limited, 2004, 2018, CEO & Managing Director, Strategic leadership and management of a high growth multi-site clinics business, expanding a network of retail-based dental centres throughout Australia. Responsible for all strategic, operational and financial outcomes as well as continued retail dental centre pipeline expansion and business development. Reporting to the Chairman of the Board, I led a team of 6 senior executive managers, 500 dentists and over 1,000 employees. In FY2019, the group achieved $187m in patient fees and underlying EBITDA of $23m., Successful $200 million public company listing on the ASX in 2014. (market cap. $463m in October 2021), Grew annual patient fee revenue from $5m to $187m during my time leading the group, with a 16% CAGR in EBITDA from FY08 to FY19., Acquired nib Dental Care Centres from nib Group Limited and separately, ahm Dental and Eye Care Centres from Medibank Private Limited. Coordinated due diligence activities and acquisition teams for these major acquisitions and for individual dental centre acquisitions., Introduced and continuously improved a streamlined construction process and program for new clinics, supported by successful retail lease and property negotiations., Grew multi-site retail dental network from 3 to 83 locations across multiple states. Expanded the group from a small, regional operation to a branded clinic network across Queensland, New South Wales, the ACT and Victoria., Established strategic partnerships with key health insurance companies., Pioneered the introduction of Net Promoter Score (NPS) to the Australian dental industry., Established a head office and executive leadership team, including Chief Financial Officer, Chief Operations Officer, Chief Information Officer, Chief Marketing Officer and Clinical Director., Delivered positive same-centre growth rates every quarter, outpacing industry performance., Established a Dental Advisory Committee for enhanced clinical governance and for involvement and alignment of key practitioners., Developed a five-year clinic network plan, with strategic shift to shopping centre-based tenancies so as to benefit from the global transition of shopping malls from pure retail to health services, food services and leisure., Coordinated internal private capital raising activities through Information Memorandums to fund ongoing expansion pre-IPO, including a $13m private equity investment by TDM Growth Partners., Participated as a Director of Pacific Smiles Group Limited and several subsidiary companies., Formed the first industry committee for dental corporates in Australia, as a chapter of USA based Association of Dental Support Organisations (ADSO).

• University of Technology, Sydney, Master of Business in International Marketing, 1997
• University of Technology, Sydney, Bachelor of Business, 1989
• Australian Institute of Company Directors, Company Directors Course, 2012
• Various Essential Director Update Courses
• Graduate Member of the Australian Institute of Company Directors (GAICD), 2007
• Member of the Institute of Managers and Leaders (formerly AIM), 2007

• Ben Gisz, Partner, TDM Growth Partners, Level 9, Hudson House, 131 Macquarie Street, Sydney, 2000, +61 2 8999 8810, +61 404 092 195
• Paris Petranis, Partner, K&L Gates, Level 25, 525 Collins Street, Melbourne, 3000, +61 3 9205 2014, +61 414 107 515

• Fellow of the Australian Institute of Company Directors
• Australian Institute of Managers