John Guppy
Footscray,VIC
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
3
3
years of professional experience
Work History
Service Centre Agent
North Superannuation
10.2022 - 10.2023
- Enhanced customer satisfaction by providing timely and accurate information on services, products, and policies.
- Reduced call wait times by efficiently addressing customer inquiries and resolving issues in a timely manner.
- Maintained up-to-date knowledge of company offerings, enabling the provision of accurate information to customers.
- Handled high-stress situations calmly and effectively, maintaining composure while successfully addressing customer concerns.
- Update client information, perform bank account checks, and verify details
- Organize bank payments and handle superannuation rollovers
- Navigate knowledge systems to solve complex issues and lodge client complaints
- Demonstrate knowledge of superannuation.
Administration
MyCar Tyre and Auto
09.2021 - 10.2022
- Efficiently navigate various computer programs and systems
- Provide excellent phone manner and written communication
- Evaluate agent phone calls for quality assurance and ensure customer satisfaction
- Perform data entry with a strong attention to detail
- Proficient in Microsoft Office (Word, Excel, PowerPoint, Publisher) and Google Suite (Documents, Sheets, Slides, Forms, Calendar)
- Liaise with clients, suppliers, and individual stores to resolve issues, manage orders, and update customer information
- Handle complaints between stores and the contact center
- Manage customer bookings, adhering to hourly deadlines.
Sales Agent
MyCar Tyre and Auto
02.2021 - 09.2021
- Consistently achieve KPIs, including AHT, sales targets, QA, and adherence
- Provide exceptional customer service and communication skills
- Process online payments and navigate various computer programs
- Excel in phone conversations and written communication
- Handle online customer chats, including price matching and competitor website navigation
- Book customer appointments, manage orders, and develop product knowledge.
Waiter/Kitchen Hand
Rambling Rose Cafe
01.2016
- Provided excellent customer service in a fast-paced environment
- Demonstrated cash handling, food preparation, and cleaning/restocking skills.
Education
Bachelor of Arts -
University of Melbourne
Parkville, VIC10.2020
High School Diploma -
P-12 College
Benalla10.2017
Skills
- Exceptional Customer Services Skills
- Pleasant phone manner
- Excellent written and verbal communication
- Providing high level confidential and professional administration services
- Attentive to details and problem solving
- Excellent time management and ability to judge priorities to meet dead lines
- Punctual and reliable
Volunteer Experience
- Benalla Youth Action Committee (YAC), 2016, 2017, Planned events, showcasing strong organizational and people skills., Engaged in community involvement, including multimedia projects and public speaking., Contributed innovative ideas.
- Lakeside Community Centre, 2014, 2016, Delivered exceptional customer service while waitering and handling cash., Assisted in kitchen duties, including food preparation, cleaning, and restocking.
References
- Samantha Hardisty, Team Leader, Probe Group/North Superannuation, samantha_hardisty@amp.com.au, 0422 181
- Amanda Beckerleg, Contact Center Team Leader, Probe Group/MyCar, amanda.beckerleg@probegroup.com.au, 0479 123 733
Timeline
Service Centre Agent
North Superannuation
10.2022 - 10.2023
Administration
MyCar Tyre and Auto
09.2021 - 10.2022
Sales Agent
MyCar Tyre and Auto
02.2021 - 09.2021
Waiter/Kitchen Hand
Rambling Rose Cafe
01.2016
Bachelor of Arts -
University of Melbourne
High School Diploma -
P-12 College
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