John Hamilton
2527 - Albion Park Rail,NSW
Summary
Results-driven business leader with a strong focus on enhancing operational efficiency, employee training, and relationship building. Proven ability to develop strategies that maximize profitability and improve customer satisfaction.
Overview
27
27
years of professional experience
Work History
Business Owner / Manager
Self-employeed
05.2018 - 11.2025
- Developed and implemented business strategies to enhance operational efficiency and profitability.
- Managed financial planning, budgeting, and forecasting processes to ensure fiscal responsibility.
- Cultivated strong relationships with clients through personalized service and effective communication.
- Oversaw daily operations, ensuring adherence to quality standards and customer satisfaction.
Store Manager
Coles Supermarket
03.2012 - 02.2018
- Led daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored staff to enhance customer service and operational efficiency.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Analyzed sales trends to develop strategies that increased store profitability.
- Managed budgeting processes, controlling expenses while maximizing revenue growth.
- Collaborated with cross-functional teams to execute promotional campaigns effectively.
- Conducted performance evaluations, fostering professional development among team members.
- Resolved customer complaints efficiently, enhancing overall shopping experience and loyalty.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Trainer
Coles Supermarket
02.2010 - 07.2012
- Developed and implemented training programs to enhance employee performance and productivity.
- Facilitated workshops to improve team collaboration and communication skills.
- Assessed training needs through surveys and performance evaluations to tailor content effectively.
- Mentored junior trainers, fostering a culture of continuous learning and development.
Butchery Section Manager
Coles Supermarket
03.1999 - 02.2008
- Oversaw daily butchery operations, ensuring compliance with health and safety standards.
- Trained and mentored team members on meat preparation techniques and customer service.
- Developed and implemented inventory management processes to reduce waste.
- Collaborated with suppliers to source high-quality meats, enhancing product offerings.
- Monitored sales performance, adjusting strategies to meet customer demand effectively.
- Led initiatives to improve product presentation in the display cases, boosting customer engagement.
- Conducted regular quality checks on all products to maintain freshness and safety standards.
- Implemented staff scheduling practices that optimized labor efficiency during peak hours.
- Led team meetings to review performance metrics and set goals for improvement.
Education
High School Diploma -
Vaucluse Boys High
Vaucluse, NSW11-1976
Skills
- Customer service
- Customer relations
- Attention to detail
- Driven and determined
- Employee training
- Team collaboration and leadership
- Business planning
- Work Planning and Prioritization
- Relationship building
- Entrepreneurial personality
Timeline
Business Owner / Manager
Self-employeed
05.2018 - 11.2025
Store Manager
Coles Supermarket
03.2012 - 02.2018
Trainer
Coles Supermarket
02.2010 - 07.2012
Butchery Section Manager
Coles Supermarket
03.1999 - 02.2008
High School Diploma -
Vaucluse Boys High