John Hatzakis
Broadmeadows,VIC
Summary
As a Hospitality and Leadership management professional with over20 years of management experience in a variety of operational roles, I offer dedicated professionalism, hands-on experience, complete flexibility, total reliability, honesty, responsibility, autonomy, and confidentiality. I thrive on motivating, leading, and inspiring clients, my team, and co-workers with fresh ideas, practical solutions, professional advice, as well as affordable alternatives. I bring passion, experience, and extensive entrepreneurial skills as a successful business owner, manager, trainer, and qualified chef, from the kitchen design and fit-out through to the financial structures and the unique dynamics of food and beverage service delivery.
Overview
37
37
years of professional experience
6
6
Certification
Work History
CEO – Consulting in Business, Management, and Hospitality
MIGATO PTY LTD Business Consulting Company
- 10.2022
- Business owner working with employers, learning providers, and other key industry stakeholders, providing advice, operational support, and training in the hospitality areas of catering, retirement care, and food service industries
- I deliver training and assessment as well as coaching in the following soft skills and government training packages:
- Customer Service, Employee Motivation, Hygiene for Food Handlers, Dealing with Conflict, Communication, Quality Food and Service, Selling Accommodation and Service, Communication Skills, and Telephone Sales
- Facilitate training delivery and assessment off the job
- On-job training, assessment, and coaching
Trainer and Assessor (Contract)
Imperial College of Australia
08.2014 - Current
- Trainer and assessor in Hospitality, Business, and Management
- This includes government training packages as well as industry-specialised short courses
- Contributed to the development and delivery of training and resource materials
- Develop and conduct training and assessment sessions
- Participating in Assessment Validation and Moderation
- Contributing to course development and determining the training needs of students and the requirements of industry
Trainer and Assessor (Contract)
ITFE Hospitality Training Australia
01.2013 - 02.2014
- Trainer and assessor in RSA Responsible Service of Alcohol (RSA) SITHFA201
- Facilitate training delivery and assessment off the job
- On-the-job training and assessment
Trainer and Assessor (Contract)
Royal Ghurkhas Institute of Technology Australia
06.2011
- Trainer and assessor in Hospitality, Business, and Management
- This includes government training packages as well as industry-specialised short courses
- Contributed to the development and delivery of training and resource materials
- Develop and conduct training and assessment sessions
- Participating in Assessment Validation and Audits
- Contributing to quality assurance and ensuring continuous improvement
Manager of commercial cleaning staff
SMR Cleaning Service PTY LTD
01.2011
- Managing work standards, schedules, building maintenance and stock control across multiple sites
- Delivering effective team management and providing exceptional customer service
- Managing23 staff across multiple sites all working varying hours
- Improving and maintaining quality of service delivery
Manager - Guest Services
Chocolate Gannets
01.2010
- General Manager of boutique accommodation, winner of the Victorian Tourism Awards2008
- Managing and developing the business through building strong customer relationships, effective team management and providing exceptional customer service
- Managing all areas of the business from bookings to maintenance staff
- Developed strategies to maintain customer loyalty and drive long-term business growth
Business Manager and Head Chef
The Iluka Motel and Restaurant
05.2008 - 02.2010
- General Manager of the Motel and Restaurant as well as Head Chef
- Led and managed23 staff
- Developed the growth of the business turnover by150 percent within six months
- Developed strategies to maintain customer loyalty and drive long-term business growth
- Negotiating lucrative agreements with surrounding business and tourist attractions
- Workplace training including induction of new staff, OH&S procedures, and on-the-job coaching and mentoring
Business Manager
Crunch Takeaway
01.2002 - 01.2004
Business Manager/ Head Chef
Super Takeaway and Café
01.1996 - 01.2002
Managing Director
Tas Chips Food Processors Pty Ltd
01.1988 - 01.1996
Education
Graduate Diploma of Management - Graduate Diploma of Management
Institution of Safety Management Professiona OfAus
Melbourne, VIC02-2024
BSB51319 Diploma of Work Health And Safety - BSB51319 Diploma of Work Health And Safety
Institution of Safety Management Professional
Melbourne, VIC04-2024
Certificate - Working with Children Reference No9875890289
01.2024
Mental Health First Aid Australia
01.2023
Advance Diploma - Management
01.2014
Advanced Diploma - Business
01.2014
Advanced Diploma - Hospitality
Williams Angliss
01.2014
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ISANA International Education Association
01.2014
RSA Train the trainer (Responsible Service Of alcohol)
01.2014
SITHFAB012B Prepare and Serve Espresso Coffee
01.2014
SITXFSA005 Use Hygiene Practices for Food Safety
01.2014
SITXFSA006 Participate in safe food Handling Practice
01.2014
Diploma - Management
01.2013
Certificate IV - Training and Assessment
01.2012
Certificate III - Hospitality (Commercial Cookery)
01.2012
HLTFA301B Advanced First Aid Certificate
01.2011
21531VIC Liquor Licensing
01.2011
25G00995 Provide Responsible Service of Alcohol
01.2011
Skills
- New hire training
- Planning and coordination
- Creative problem solving
- Train-the-trainer
- Interpersonal communication
- Training needs analysis
- Curriculum planning
- Program management
- Lesson plan development
- Feedback delivery
- Materials organization
- Presentations and demonstrations
- Training initiatives
- Clear verbal communication
Accomplishments
- Supervised team of 25staff members.
- Resolved product issue through consumer testing.
- Documented and resolved any issue which led to Results
- Collaborated with team of 6 in the development of evaluation
- Achieved Results by completing task with accuracy and efficiency.
- Achieved any tape of results through effectively helping with others
- Achieved Results by introducing new software for different tapes of tasks.
Languages
Fluent in Greek and English
Certification
- Forklift Certification
- Vic Driver's License
- ServSafe Food Handler's Certification
- Food Safety and Handling
- Responsible service of Alcohol
Interests
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Food justice advocate, working to address food insecurity and promote access to healthy, affordable food
- Sharing recipes, cooking tips, and culinary experiences through blogs and social media platforms
- Participating in cooking contests and challenges to showcase culinary skills and creativity
- Learning new cooking techniques and expanding my culinary skills
- Youth mentor, providing guidance and support to empower the next generation of leaders
Timeline
Trainer and Assessor (Contract)
Imperial College of Australia
08.2014 - Current
Trainer and Assessor (Contract)
ITFE Hospitality Training Australia
01.2013 - 02.2014
Trainer and Assessor (Contract)
Royal Ghurkhas Institute of Technology Australia
06.2011
Manager of commercial cleaning staff
SMR Cleaning Service PTY LTD
01.2011
Manager - Guest Services
Chocolate Gannets
01.2010
Business Manager and Head Chef
The Iluka Motel and Restaurant
05.2008 - 02.2010
Business Manager
Crunch Takeaway
01.2002 - 01.2004
Business Manager/ Head Chef
Super Takeaway and Café
01.1996 - 01.2002
Managing Director
Tas Chips Food Processors Pty Ltd
01.1988 - 01.1996
CEO – Consulting in Business, Management, and Hospitality
MIGATO PTY LTD Business Consulting Company
- 10.2022
Certificate - Working with Children Reference No9875890289
Mental Health First Aid Australia
Advance Diploma - Management
Advanced Diploma - Business
Advanced Diploma - Hospitality
Williams Angliss
undefined
ISANA International Education Association
RSA Train the trainer (Responsible Service Of alcohol)
SITHFAB012B Prepare and Serve Espresso Coffee
SITXFSA005 Use Hygiene Practices for Food Safety
SITXFSA006 Participate in safe food Handling Practice
Diploma - Management
Certificate IV - Training and Assessment
Certificate III - Hospitality (Commercial Cookery)
HLTFA301B Advanced First Aid Certificate
21531VIC Liquor Licensing
25G00995 Provide Responsible Service of Alcohol
Graduate Diploma of Management - Graduate Diploma of Management
Institution of Safety Management Professiona OfAus
BSB51319 Diploma of Work Health And Safety - BSB51319 Diploma of Work Health And Safety
Institution of Safety Management Professional
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