John Heath
Forbes,NSW
Summary
Dynamic leader with a proven track record at Small Jobs Plumbing, excelling in team leadership and customer relationship management. Enhanced customer satisfaction significantly by fostering a motivated workforce and implementing strategic solutions. Skilled in conflict resolution and operations management, I drive projects to completion, ensuring quality and efficiency.
Overview
15
15
years of professional experience
Work History
Manager
Small Jobs Plumbing
01.2010 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
Plumbing - Plumbing
Wagga Wagga Tafe
Wagga Wagga, NSW10.1986
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Task delegation
- Goal setting
- Documentation and reporting
- Relationship building
- Strategic planning
- Operations management
- Project management
- Cross-functional teamwork
- Project planning
- Customer relationship management (CRM)
- Performance management
- Staff development
- Shift scheduling
- Sales techniques
- Policy implementation
- Conflict resolution
- Schedule preparation
- Sales management
- Workforce management
- Performance evaluations
- Business administration
- Marketing
- Negotiation
- Product management
- Budget control
- Business development
- Business planning
- Key performance indicators
- Financial management
- Expectation setting
- Emergency response
- Expense tracking
- Contract management
- Brand management
- Lead generation
- Salesforce management
- Clear communication
- Safety procedures
- Employee onboarding
- Coaching and mentoring
- Work prioritization
- Policy and procedure development
- Inventory management
- Recruiting and interviewing
- Data analysis
- Risk management
- Partnership development
- Change management
- Vendor management
- Regulatory compliance
- Competitor research
- Stakeholder management
- Trend analysis
- Resource allocation
- Revenue management
- Networking strategies
- Innovation management
- Disciplinary techniques
- Cross-functional team management
- Financial records oversight
- Teamwork and collaboration
- Computer skills
- Effective communication
- Problem resolution
- Positive attitude
- Adaptability and flexibility
- Attention to detail
- Multitasking
- Problem-solving
- Multitasking Abilities
- Excellent communication
- Organizational skills
- Team development
- Work Planning and Prioritization
- Hiring and training
- Managing operations and efficiency
- Customer relationship management
- Training and development
- Staff training
- Employee coaching and mentoring
- Scheduling and coordinating
- Professional and courteous
- Negotiation and conflict resolution
- MS office
- Good judgment
- Process improvement
- Active listening
- Interpersonal relations
- Schedule management
- Employee development
- Problem-solving aptitude
Timeline
Manager
Small Jobs Plumbing
01.2010 - Current
Plumbing - Plumbing
Wagga Wagga Tafe
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