John Heist
Tumut
Summary
Focused Emergency Management Director develops comprehensive disaster plans and oversees emergency response teams. Trains personnel to respond appropriately in crisis situations with detailed protocols and clear communication of specific tasks. Coordinates programs to mitigate destructive effects of disasters with implementation of attested emergency activities. Hardworking and passionate job seeker with strong organizational skills eager to learn and excel
Successful Executive with over 10 years of demonstrated ability in delivering mission-critical results. Offering outstanding communication and cross-cultural team management skills. Entrepreneurial attitude for optimal profitability. Ambitious team leader adept at creating strategic alliances with organizational leaders and effectively aligning with and supporting key business initiatives.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Boiler Operator
Visy
01.2024 - Current
- Increased boiler efficiency by conducting regular maintenance and adjustments to boiler systems.
- Enhanced safety protocols by implementing comprehensive training programs for new hires.
- Reduced downtime and increased productivity with proactive troubleshooting and problem resolution.
- Maintained compliance with industry regulations, ensuring proper documentation and reporting of all inspections.
- Optimized energy consumption by constantly monitoring boiler operations and making necessary adjustments.
- Ensured consistent steam production, closely monitoring pressure levels and adjusting accordingly.
- Collaborated with engineering team to implement system upgrades, resulting in improved performance.
- Developed preventative maintenance schedules, leading to a reduction in unscheduled repairs and equipment failures.
- Managed inventory of spare parts and tools, maintaining an organized workspace for efficient repairs.
- Conducted thorough inspections of boilers and related equipment, identifying potential issues before they became costly problems.
- Assisted in emergency situations, quickly addressing malfunctions to minimize damage and ensure employee safety.
- Evaluated new technologies for potential implementation into existing systems, staying current on industry trends.
- Worked closely with other departments to coordinate activities such as shutdowns or equipment replacements efficiently.
- Delivered regular reports on boiler performance metrics to management, providing insights into opportunities for improvement or optimization efforts.
- Participated in annual audits from regulatory agencies ensuring full compliance with established guidelines.
- Monitored heating and cooling system performance through alarms, temperature and pressure differentials.
- Observed boiler and auxiliary units to detect malfunctions, change burners and tighten pipes and fittings.
- Analyzed problems and took appropriate action to maintain continuous and reliable operation of equipment and systems.
- ERT member (emergency response team) This role consists of applying occupational first aid and acting as chief warden duties of scenes
2IC Manager
Harvey Norman Computers
04.2019 - 01.2024
- Improved team productivity by streamlining daily operations and implementing efficient processes.
- Contributed to company growth by identifying new business opportunities and expansion strategies.
- Developed and maintained strong client relationships for increased customer satisfaction and long-term loyalty.
- Enhanced team performance with comprehensive training programs, skill development workshops, and continuous feedback.
- Managed budgets effectively by optimizing resource allocation, reducing costs, and ensuring optimal financial health.
- Collaborated cross-functionally to ensure seamless communication between departments and alignment of business objectives.
- Implemented innovative marketing strategies for improved brand visibility, reach, and overall market share.
- Spearheaded successful project management efforts by establishing clear goals, timelines, and resources allocation plans.
- Resolved complex issues promptly through effective troubleshooting techniques, root cause analysis, and solution implementation.
- Fostered a positive work environment by promoting teamwork, open communication channels, and employee recognition initiatives.
- Increased sales revenue through the development of strategic partnerships and effective negotiation tactics.
- Optimized inventory management systems for enhanced accuracy in stock levels tracking and order fulfillment processes.
- Performed comprehensive risk assessments to identify potential threats to organizational objectives and implemented proactive mitigation measures accordingly.
- Led process improvement initiatives that resulted in streamlined workflows for higher operational efficiency across all functional areas of the organization.
- Coordinated with HR teams to attract top talent through recruitment drives while retaining existing employees through retention programs.
- Championed quality assurance programs to maintain consistency in product offerings, service delivery, and overall customer experience.
- Analyzed transactions to find methods to simplify procedures, improve processes and maximize resources.
- Conducted employee training sessions to educate employees on products and company policies.
- Planned and directed staffing, training and performance evaluations to develop and control sales and service programs.
- Conducted regular meetings with team to discuss issues, concerns and updates.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Identified trends and assessed opportunities to improve processes and execution.
- Established and implemented departmental policies, goals and objectives.
- Interviewed, recruited and trained new onboarding candidates.
- Reviewed employee concerns and new opportunities to drive business strategies.
- Implemented company policies, technical procedures and standards for preserving integrity and security of data, reports, and access.
- Organized due diligence in preparation for sale of business unit.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Night Shift Worker
Coles
07.2017 - 02.2019
- Improved employee morale by implementing team-building activities during nightly staff meetings.
- Enhanced workplace safety by conducting regular inspections and addressing potential hazards.
- Streamlined night shift processes, resulting in increased efficiency and productivity.
- Reduced errors and increased accuracy with thorough documentation of nightly tasks and reports.
- Contributed to overall company success by consistently meeting or exceeding performance goals during the night shift.
- Minimized downtime and maximized productivity, effectively prioritizing tasks for optimal workflow.
- Collaborated with management to develop strategies for improving night shift operations, leading to greater overall effectiveness.
- Fostered a positive work environment by addressing employee concerns promptly and effectively during nightly staff meetings.
- Strengthened team cohesion among night shift workers through open communication and mutual support.
- Consistently maintained high-quality customer service during overnight hours, contributing to strong client relationships and repeat business.
- Upheld company standards of cleanliness and organization throughout nighttime facility maintenance tasks.
- Assisted in developing more efficient scheduling practices for better coverage of essential tasks on the night shift.
- Effectively managed time-sensitive projects on the night shift, ensuring deadlines were met without compromising quality.
- Mentored new hires on best practices while working nights, helping them acclimate successfully to the unique challenges of nocturnal work.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
2IC Manager
Gundagai Meat Processors
06.2014 - 07.2017
- Improved team productivity by streamlining daily operations and implementing efficient processes.
- Contributed to company growth by identifying new business opportunities and expansion strategies.
- Enhanced team performance with comprehensive training programs, skill development workshops, and continuous feedback.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Established and implemented departmental policies, goals and objectives.
- Implemented company policies, technical procedures and standards for preserving integrity and security of data, reports, and access.
- Established team priorities, maintained schedules and monitored performance.
- Launched quality assurance practices for each phase of development
Sales Associate
Telstra
01.2013 - 05.2014
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Education
High School Diploma -
Tumut High School
Tumut, NSW09.2012
Skills
- Analytical Skills
- Self Motivation
- Diagnostic abilities
- Teamwork and Collaboration
- Technical Troubleshooting
- Attention to Detail
- Team building
- Excellent Communication
- Adaptability
- Professionalism
Certification
*CSP - certified sales professional
*Full drivers license
*Cert 3 in warehousing
*White card
*Quality assurance in meat work
*Occupational first aid
*Structural fire fighting
*Working at heights
*Confined space and rescue
*Vertical rescue
Timeline
Boiler Operator
Visy
01.2024 - Current
2IC Manager
Harvey Norman Computers
04.2019 - 01.2024
Night Shift Worker
Coles
07.2017 - 02.2019
2IC Manager
Gundagai Meat Processors
06.2014 - 07.2017
Sales Associate
Telstra
01.2013 - 05.2014
High School Diploma -
Tumut High School
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