John Ho
Noranda,Australia
Summary
Dynamic customer service professional with proven expertise at JB Hi-Fi, excelling in sales and team collaboration. Adept at guiding customers through their shopping experience while effectively managing time and delivering social support. Recognized for maintaining a positive atmosphere and achieving high customer satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Peak Trade Member
JB Hi-Fi
11.2024 - 02.2025
- As a peak trade member working for JB Hi-Fi, I learnt how to approach customers regularly and to guide them through their shopping experience, delivering a pitch for certain products and their warranty care plan, and finalising sales for my customers
- I also ran faulty products through a system called SolvUp that determines whether a product is replaceable/refundable
- While working here, I also communicated with other departments within the store, such as the merchandising and operations team, to effectively complete the tasks instructed to me by my managers, teaching me how to work effectively with others
Front End Assistant
Costco Warehouse
03.2023 - 02.2024
- My main tasks while working at Costco include:
- Customer service: Maintaining a positive attitude when interacting with members
- Cash and credit sales/Cashiering
- Assisting members in carrying heavy items into their vehicles
- Working under pressure
- Assisting other front-end staff and communicating with supervisors to finish tasks in the front-end department
- Learning and helping out other departments across the warehouse during peak trade period
Community Support Worker
Juniper
08.2022 - 02.2023
- Working as a support worker at Juniper, my day to day includes commuting to client houses and providing either social activity or cleaning services, moving to the next house after the job is complete
- My clients were older people who needed assistance with housekeeping duties or transport
- My main role was to maintain cleanliness in the clients’ house by doing various cleaning tasks such as vacuuming, mopping, and general upkeeping of their house
- Other services consisted of assisting clients with grocery shopping, driving clients to places they have to be, having lunch and providing social support, and participating in various activities with the client
Floor Staff
Sidedoor Barbeque
10.2021 - 02.2022
- Taking customer orders and processing them
- Keeping an upbeat and friendly attitude toward customers
- Cleaning and maintaining cleanliness in the restaurant
- Closing up and preparing the restaurant for the next day.
Cashier
Sate Station
08.2020 - 03.2021
- Maintaining a clean work environment and serving customers
- Tasks included:
- Maintaining a clean work environment, such as washing the dishes, mopping, sweeping the floors, and clearing up tables
- Maintaining a positive vibe in front of visitors/customers
- Processing cash/credit sales
Front of House
RoyalTea
10.2019 - 02.2020
- Managing cash and credit sales
- Interacting with customers and providing good customer service
- Brewing tea and making different types of drinks
- Independently running the store
- Processing multiple orders at a time
Education
Bachelor of Psychology -
Curtin University
03.2025
ATAR Student - Human Biology, Accounting and Finance, English, Application Mathematics, Geology, Cert II in Media
Morley Senior High School
11.2018
Skills
- Customer service
- Social support
- Team collaboration
- Time management
Certification
- W.A. Driver’s License, C-A, 7944547
- Australian Passport
- Working with Children Check
- National Police Clearance
References
- Claire Vickers, Manager at Sidedoor Barbeque, 0426 127 946, c.vickers6442@gmail.com
- Mark Erceg, JB Hi-Fi Development Lead, 0478 196 375, M.erceg0392@gmail.com
- Rose Zainuddin, Manager at Sate Station, 0434 032 952, rbz68@hotmail.com
Outline
As a student currently studying in the Field of Health (Bachelor of Psychology) at Curtin University, my goal is to improve my communication and teamwork skills through training and real-world experiences and interactions with people / patients.
Affiliations
- I played competitive volleyball for three years, and I played my best in Division 1 Reserves for Balcatta Cats
- Coached students at St. Hilda Anglican School for Girls during my volleyball season at Murdoch Club
- I stay fit and active, going to the gym regularly to reduce the risk of injuries when I play sports
Timeline
Peak Trade Member
JB Hi-Fi
11.2024 - 02.2025
Front End Assistant
Costco Warehouse
03.2023 - 02.2024
Community Support Worker
Juniper
08.2022 - 02.2023
Floor Staff
Sidedoor Barbeque
10.2021 - 02.2022
Cashier
Sate Station
08.2020 - 03.2021
Front of House
RoyalTea
10.2019 - 02.2020
Bachelor of Psychology -
Curtin University
ATAR Student - Human Biology, Accounting and Finance, English, Application Mathematics, Geology, Cert II in Media
Morley Senior High School
Similar Profiles
Aldrin RedolmeAldrin Redolme
Specialist Technician/Network Manager at JB Hi-Fi/University High SchoolSpecialist Technician/Network Manager at JB Hi-Fi/University High School
Tajinder Pal SinghTajinder Pal Singh
Courier Driver (Team Global Express) at Droppoint | Australian Pharmaceutical Industries | JB Hi-Fi and SymbionCourier Driver (Team Global Express) at Droppoint | Australian Pharmaceutical Industries | JB Hi-Fi and Symbion
Maisha AhmedMaisha Ahmed
IT Salesperson and Technician at JB Hi-FiIT Salesperson and Technician at JB Hi-Fi
Jordan EdmundsJordan Edmunds
Visual Merchandiser at JB Hi-Fi HomeVisual Merchandiser at JB Hi-Fi Home
Adedayo OladejoAdedayo Oladejo
Manufacturing Manager at George Western FoodsManufacturing Manager at George Western Foods