John Hurley
Sydney,NSW
Summary
Senior IT Professional with substantial leadership and technical background and extensive achievements in delivering technology solutions to strategic roadmaps. Results-driven with background in fundraising management, specializing in developing effective fundraising strategies and donor relations. Skilled in coordinating events, managing campaigns, and leveraging social media to increase funding opportunities. Demonstrated ability to lead teams towards achieving set financial goals while fostering an environment of collaboration and innovation. Successfully enhanced donor engagement and streamlined processes for improved operational efficiency in previous roles.
Overview
22
22
years of professional experience
Work History
ICT Business Engagement Director
NSW Dept of Customer Service
08.2021 - 09.2024
- Leads a team to ensure the delivery of standardised technology shared services that align with operational frameworks, supported enterprise platforms based on industry-leading practices to achieve optimal outcomes for each customer organisation's strategic operational and business requirements, delivering high levels of customer engagement and satisfaction
- Leads and drives the development, implementation and evaluation of strategic and operational stakeholder engagement plans, programs, projects and initiatives to facilitate collaborative communication that places the 'Customer at the Centre' of ICT operations
- Leads the Cyber Security uplift programs in the portfolio to ensure the safety and security of government records and personal identifiable information
- Develops and maintains strong internal and external relationships to exchange information with Executive leadership, business partners and stakeholders to inform both medium and long term strategic decisions
- Drives the delivery of high-quality ICT business engagement services to provide sustainable ICT support organisation's requirements
- Engages with business units to understand future demand and service impacts and shape capacity plans for all associated systems to support operational and project requirements
- Develops, implements, reviews, evaluates and reports on the business unit's ICT strategic, business and operating plans and associated projects to ensure alignment with the strategic directions
- Established Corporate Services operational forums with customers
- Lead the rectification of Cyber Security issues for customers, reducing vulnerabilities from 14000 to 7000 within 1 year
- Provided direct advice to Executive at customer agencies through regular face to face meetings, attendance at team meetings and committees
- This included advice to Executive Leadership, Boards and Audit & Risk Committees
- Managed the delivery of Corporate Services ICT projects to customers within a framework compliant with the established Memoranda of Understanding
- Established training arrangements to ensure ICT staff remain technically current in a fast changing technology environment
- Managed team of ICT Portfolio Managers, Project Managers and Business Analysts
- Created Engagement opportunities for non-ICT Corporate Services including Governance & Risk and Workplace Services
Senior ICT Client Manager
NSW Dept of Customer Service
07.2018 - 08.2021
- Leads a team of 15 to ensure the delivery of specialised technology services that align with operational frameworks, standards and processes based on industry-leading practices to achieve optimal outcomes for the organisation's strategic operational and business requirements, delivering high levels of customer engagement and satisfaction
- Leads and drives the development, implementation and evaluation of strategic and operational stakeholder engagement plans, programs, projects and initiatives to facilitate collaborative communication and positive outcomes for the organisation and customers
- Develops and maintains strong internal and external relationships to exchange information with business partners and stakeholders to inform strategic and operational decisions
- Drives the delivery of high-quality ICT business engagement services to provide optimal levels of support for the organisation's requirements
- Effectively engages with business units to understand future demand and service impacts and shape capacity plans for all associated systems to support operational and project requirements
- Identifies and defines specific ICT business requirements for new or existing services and products in collaboration with directors, managers, clients across the organisation and third-party stakeholders to develop tailored ICT solutions that improve business value
- Drives the implementation and delivery of new systems, technologies and services to deliver innovative and flexible ICT solutions that meet business requirements and ROI
- Develops, implements, reviews, evaluates and reports on the business unit's ICT strategic, business and operating plans and associated projects to ensure alignment with the strategic directions
- Steering Committee for Data Modernisation Project
- Managed the Major Projects Steering Committee
- Managed the delivery of ICT project services to SIRA
- Helped establish the Program Governance and Design group, which is extending the use of the ICT governance frameworks into business projects
- Voting member of several Tender evaluation committees for SIRA, including SIRA Salesforce Organisational Contact Project, the DCS Service Management Implementation Tender as well as the SIRA Fraud Detection Solution tender
- Managed team of ICT Portfolio Managers, Project Managers and Business Analysts working at SIRA
- Represented SIRA at significant escalation and priority one ICT outages
IT Manager
NSW Fair Trading
07.2016 - 07.2018
- Managed the business relationship between the corporate DFSI ICT function and NSWFT to increase the value realised from ICT assets, investments and capabilities
- Central liaison point for all ICT engagements across organisational divisions; to understand the business, to align ICT with the business and to promote ICT capability within the business
- Ensured that business planning incorporated ICT considerations, and ICT plans support business outcomes
- Ensured each business is served by well managed and functional business systems supporting the achievement of business, management and financial objectives
- Provided services to business process owners in the areas of consultancy, requirements analysis, design, development and testing to ensure highly efficient and functional business systems to support their business needs
- Provided advice in information delivery focussing on business intelligence and promoting the development and effective use of information technology as a core offering
- Provide leadership in the development of strategies, structures and systems, including business process engineering, advice on contemporary technology solutions and opportunities for cost reductions across government
- Created a virtual Information Services Team that scaffolds projects of all scales to ensure effective and efficient delivery of outcomes
- Project portfolio led seven project managers reporting in a matrix structure
- Recruited Scrum-masters, Project Managers and Business analysts to deliver work into BRD
- Acting ICT Director Better Regulation Division, April 2018 ensured that the portfolio of projects ($7M) aligned with the BRD and ICT strategies, led a team of 47 at ICT BRD and assessed and approved ICT infrastructural initiatives (system retirement and SalesForce projects) ($5M)
- Initiated Business Capability Model project to Executive for endorsement (estimated at $5M for Year 1), which has been adopted as the standard for divisions at DFSI
- Represented ICT at the value stream identification workshops identifying targets for process consolidation and improvement at NSW Fair Trading
- Initiated and delivered the first projects to use SalesForce at Better Regulation
- Initiated the Registry Services Project in Bathurst
- Sponsored the rollout of Office365, Skype Video Conferencing and mobile devices into BRD
- Business Continuity advisor to NSW Fair Trading
- Initiated and managed the remediation works for the Certability App (for use by building certifiers)
- Initiated and managed the Strata Bonds Inspection System work
- Steering Committee member for the Public Housing Tenancy Bonds project (FACS and DFSI)
- Started the discovery process for a new Rental Bonds Solution
Information Services Manager
StateFleet
07.2002 - 07.2016
- Advised the Premiers Innovation Group on autonomous transport initiatives
- Managed the ICT team to deliver administration, project management and reporting
- Setup the facility with RMS that allowed StateFleet to act as their agent for Toll Tags
- Delivered and managed the operation of the Fleet Asset Management system for NSW
- Ran a program of work to automate all supplier interfaces to the business, including fuel suppliers, Insurance companies, manufacturers and auction houses
- Acting Executive Director StateFleet for six months between 2010 and 2016 - managed a high-value asset of motor vehicles on a whole of life basis (25K vehicles to a value of $850M)
- Contributed to and presented a five-year Environmental Target Paper to the Minister for the fleet of motor vehicles, which lowered NET emissions by 20% over three years
- Implemented the changes to the StateFleet workforce as part of the DFSI Corporate Model initiative
- Presented the outcomes of the Fleet Commissioning review to staff and held feedback sessions
- Presented to a whole of NSW public sector conference on the environmental performance of the fleet
Education
Master of Business Administration -
Sydney Graduate School of Management (UWS)
01.2006
Masters in Civil Engineering - Wave Power
University College Cork
Ireland01.1997
Bachelor Degree in Civil Engineering -
University College Cork
Ireland01.1993
Skills
- Strategic thinking
- Relationship management
- Cybersecurity management
- Information security
- Technology vision
- Digital transformation
- Risk mitigation
- Proposal development
- Engagement strategy
- Funding proposals
- Fundraising objectives
- Donor visits
Accomplishments
- Nominated for the SIRA, COO and Secretarys Annual Awards for the "Worker or Contractor Tool" project, 2024.
- Master of Business Administration, Sydney Graduate School of Management (UWS), 2006
- Masters in Civil Engineering (Wave Power), University College Cork, Ireland, 1997
- Bachelor Degree in Civil Engineering, University College Cork, Ireland, 1993
Professional Development
- Public Sector Management (PSM) Course
- Finance for Non-Finance Managers
- Mental Health First Aid, Procurement, Conflict of Interest and Recruitment training
- 7 Habits of Effective Leaders
- SFIA Assessment, 2015 - SFIA L6
References
References available upon request.
Timeline
ICT Business Engagement Director
NSW Dept of Customer Service
08.2021 - 09.2024
Senior ICT Client Manager
NSW Dept of Customer Service
07.2018 - 08.2021
IT Manager
NSW Fair Trading
07.2016 - 07.2018
Information Services Manager
StateFleet
07.2002 - 07.2016
Master of Business Administration -
Sydney Graduate School of Management (UWS)
Masters in Civil Engineering - Wave Power
University College Cork
Bachelor Degree in Civil Engineering -
University College Cork
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