John Ibrahim
Sydney,NSW
Summary
Operations professional with hands-on experience in coordinating and optimizing workflows. Strong focus on team collaboration and ensuring smooth operations. Skilled in logistics, project management, and problem-solving. Reliable and adaptable, ready to meet changing demands and deliver consistent results.
Overview
8
8
years of professional experience
Work History
Operations Coordinator/Estimator
Grosvenor Engineering Group
10.2022 - Current
- Coordinate and schedule work for 15+ technicians across Sydney sites, ensuring timely task completion
- Manage invoices, quotes, and work orders for wet and fire services
- Build and maintain client relationships, ensuring high customer satisfaction
- Support the maintenance team with purchase orders and additional operational tasks
- Estimating and supplying quotes from fire testing reports and defects
- Liaising with external subcontractors
Scheduling & Client Relations Specialist
Propper Maintenance
03.2020 - 05.2022
- Coordinated and scheduled work orders across multiple trades (plumbing, electrical, and general maintenance) in NSW and VIC
- Addressed critical and non-critical inquiries, providing quotes and invoicing
- Fostered direct communication with clients and property managers, delivering outstanding customer service
- Provided administrative and operational support to the maintenance team
National Work Coordinator
SCIS Property Group
01.2018 - 01.2020
- Oversaw work orders nationwide for major clients (e.g., Healius, CPL Disability Services, Qantas)
- Managed high-volume scheduling for programmed maintenance, repairs, and installations
- Built relationships with contractors (plumbers, electricians, handymen) to ensure service quality
- Processed invoices and resolved issues efficiently
Sales Representative
Optus
01.2017 - 01.2018
- Sales & KPI Targets – Responsible for achieving weekly and monthly sales targets by promoting Optus products and services
- Customer Engagement – Assisted customers in selecting the best mobile, broadband, and entertainment plans based on their needs
- Contract Creation – Prepared and processed customer contracts, ensuring all details were accurate and compliant with company policies
- Credit Checks & Processing – Conducted credit assessments for new customers, verifying eligibility before finalizing sales
- Product Knowledge & Support – Provided expert advice on Optus devices, plans, and promotions while delivering excellent customer service
Sales Representative
Optus
01.2017 - 01.2018
- Sales & KPI Targets – Responsible for achieving weekly and monthly sales targets by promoting Optus products and services
- Customer Engagement – Assisted customers in selecting the best mobile, broadband, and entertainment plans based on their needs
- Contract Creation – Prepared and processed customer contracts, ensuring all details were accurate and compliant with company policies
- Credit Checks & Processing – Conducted credit assessments for new customers, verifying eligibility before finalizing sales
- Product Knowledge & Support – Provided expert advice on Optus devices, plans, and promotions while delivering excellent customer service
Education
Diploma in - Construction Management And Property
Australian Careers Business College
Diploma in - Advanced Business
University of New South Wales
Sydney, NSWSkills
- Process implementation
- Problem solving
- Customer service excellence
- Team leadership
- Client Relations
- Supply ordering
Timeline
Operations Coordinator/Estimator
Grosvenor Engineering Group
10.2022 - Current
Scheduling & Client Relations Specialist
Propper Maintenance
03.2020 - 05.2022
National Work Coordinator
SCIS Property Group
01.2018 - 01.2020
Sales Representative
Optus
01.2017 - 01.2018
Sales Representative
Optus
01.2017 - 01.2018
Diploma in - Construction Management And Property
Australian Careers Business College
Diploma in - Advanced Business
University of New South Wales