JOHN JONES
Project Manager
DURHAM LEAD,VIC
Summary
Experienced and innovative Senior Project Manager with expert risk management, change management and issue resolution skill.
Process driven with a proven record of delivering projects within time and budget.
Focussed on continuous project management improvement through collection of data and ongoing collaboration with customers and stakeholders.
Engaging and personable with a genuine desire to involve stakeholders and deliver the best product possible.
Overview
42
42
years of professional experience
Work History
Senior Project Manager
State Revenue Office Victoria
03.2004 - 06.2021
- Developed and implemented a system for IT Teams to track resource utilisation and have a solid mechanism to advise on delivery timeframes required based on resource availability
- Established and managed change management processes to clearly and collaboratively effect the change.
- Developed and established end to end procedures to effectively template many aspects of project management. This provided customers with a consistent approach no matter who the Project Manager was
- Developed and maintained a database to collect analysis of projects performance data. This enabled the identification of common areas for improvement.
- Managed numerous projects, mainly for implementation of customer facing web applications
- Managed risks and issues, including implementation of corrective measures to minimise project slippage, reduced quality and additional cost.
- Provided outstanding service to clients and stakeholders through effective communication, monthly Highlight Reports and prompt issue resolution
- Developed and maintained project budgets to control costs and meet organisational and project goals
- Maintained open communication by presenting regular Highlight Reports on project status to customers and stakeholders.
- Maintained schedules to meet key milestones at every project phase
- Directed changes to project scope and cost and implemented appropriate change management processes to keep projects on track
Project Manager /Business Analyst
Redshift
03.2016 - 02.2017
- Proposed composition of Board, comprising Racing Victoria and Redshift representatives which was accepted and enabled me to manage the project
- Applied most of my project management artefacts including project planning, time, resource and deliverable scheduling, risk and issue management, highlight reporting and change management
- Analysed specifications to identify intended versus actual requirements. I provided a report and recommendations which were accepted.
Business Analyst
State Revenue Office Victoria
03.1996 - 03.2003
- Collaborated with key stakeholders to define project objectives and scope
- Conducted interviews with key business users to collect information on business processes and understand business needs
- On the basis of user analysis, confirmed or changed project objectives and scope
- Translated business needs into functional requirements specification
- Generated ad-hoc reports to evaluate specific business requirements
- Throughout the course of the project, acted as the conduit between the business and IT project manager/ developers/testers, to maintain good and professional interactions and decisions
Facilitator
State Revenue Office Victoria
03.1998 - 03.2000
- An outcome of a management retreat was the institution of Facilitators to work with Branches/Teams to identify issues and implement an action plan to resolve them. I was chosen as 1 of 12.
- Developed a method of establishing an engagement with the Branch Manager-Team Leader
- Identified areas in need of improvement and implemented solutions.
- Planned and facilitated Issue and Action plan workshops in accordance with our Facilitator Network methodology
- Controlled the flow of information and generated a concise table of issues and actions for Team Leader/Branch Manager information
- Followed up on facilitation workshop outcomes after 3 months and 6 months and reported findings to the Executive.
Team Leader - Payroll Tax
State Revenue Office Victoria
03.1989 - 03.1996
- Facilitated the shift from microfiche to computers
- Initiated and specified the 'computerised' Payroll Tax Annual Return via floppy disc
- Worked with NSW Office of State Revenue for their introduction of the Annual Return via floppy disc
- Monitored individual and team performance and provided constructive feedback to increase productivity while maintaining quality
- Worked with teams to identify areas of improvement and devised solutions based on findings
- Built strong relationships with staff through positive attitude, encouragement and partnership.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Held weekly meetings to inform team members on office news and for any issues to be raised
- Monitored attendance and managed leave requests to ensure office policy was met and sufficient resources were always available
- Evaluated staff performance formally via the performance, development and personal plan system.
Team Leader - Land Tax S97
State Revenue Office Victoria
03.1989 - 03.1995
- Created the High Plans Card Index system to enable consistent and accurate certification for recently subdivided blocks
- Established the Priority S97 Certificate system to assist purchasers with short settlement periods
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Communicated in person, in writing and by phone with Solicitors and conveyancers regarding the status of their certification
Administration Officer - Land Tax
State Revenue Office Victoria
04.1979 - 03.1985
- Worked as part of a Team to ensure output met customer needs
- Checked records and created assessments for landowners
- Answered calls and attended counter enquiries from landholders regarding their assessments
- Issued S97 certificates to solicitors and conveyancers to advise them of the amount of Land Tax on a property
- Handled enquiries from Solicitors and conveyancers regarding progress of their S97 Certificate.
- Aided colleagues, managers, and customers through regular communication and assistance.
Education
PRINCE2 Practitioner - Project Management
PRINCE2
Melbourne, VIC02.2015
Yr 12 - English, Literature, Maths, Accounting, Economics
St Patrick's College
Ballarat, VIC11.1978
Skills
- PRINCE2 Project Methodology
- Agile Development Methodology
- Project Records
- Change Management Process
- Risk Management
- Issue Management
- Business Analysis
Quote
There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin
Timeline
Project Manager /Business Analyst
Redshift
03.2016 - 02.2017
Senior Project Manager
State Revenue Office Victoria
03.2004 - 06.2021
Facilitator
State Revenue Office Victoria
03.1998 - 03.2000
Business Analyst
State Revenue Office Victoria
03.1996 - 03.2003
Team Leader - Payroll Tax
State Revenue Office Victoria
03.1989 - 03.1996
Team Leader - Land Tax S97
State Revenue Office Victoria
03.1989 - 03.1995
Administration Officer - Land Tax
State Revenue Office Victoria
04.1979 - 03.1985
PRINCE2 Practitioner - Project Management
PRINCE2
Yr 12 - English, Literature, Maths, Accounting, Economics
St Patrick's College
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