Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

John-Karl Sarkis

Punchbowl,New South Wales

Summary

Self-motivated entrepreneur brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff. Dedicated Social Worker provides exceptional professional care and implements appropriate interventions. Utilizes variety of resources to identify unique needs and assist vulnerable populations. Adept at establishing strong rapport with individuals from diverse backgrounds. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

2
2
years of professional experience

Work History

Support Worker

Comfort Lifestyles
05.2023 - Current
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.
  • Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
  • Kept clients engaged in social networks and communities for personal health and growth.
  • Promoted community integration by providing extensive physical, emotional and social support.
  • Visited home environments to help clients develop comprehensive life, technical and job skills.
  • Created, prepared, and delivered reports to various departments.
  • Prepared agendas and took notes at meetings to archive proceedings.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Collaborated with other teams to identify and resolve customer issues quickly and professionally.
  • Developed and maintained relationships with customers to enhance customer satisfaction.
  • Assessed personnel performance and implemented incentives and team-building events to boost morale.
  • Provided technical support to customers, troubleshooting technical issues and providing solutions.
  • Monitored customer service metrics and provided feedback to team members, upholding quality standards.
  • Monitored employee and customer interactions to assess quality of service.
  • Coached employees through day-to-day work and complex problems.
  • Developed and implemented procedures for responding to customer inquiries and resolving technical issues.
  • Analyzed customer service data to identify trends, identify solutions and improve customer experience.
  • Managed specialist team to provide technical assistance and customer service.

Gardener Supervisor

STEPS Landscaping Pty Ltd
11.2022 - Current
  • Maintained cleanliness and safety of job sites by properly disposing of waste and returning tools and equipment to proper storage locations.
  • Educated clients on proper lawn and plant care, giving details on appropriate watering and fertilization.
  • Assisted clients with development of long-term landscape plans and strategies.
  • Directed and supervised construction of fences, decks and other outdoor structures.
  • Scheduled staff members for landscaping shifts, enabling adequate coverage for projects.
  • Reviewed landscape project tasks, determining budgets and timelines for completion.
  • Trained personnel on irrigation, pest control and planting techniques to promote landscaping skills.
  • Communicated with clients to provide price quotes, discuss design needs and schedule work.
  • Managed supply inventory and assigned replenishment to team members.
  • Monitored weather conditions to plan work schedules effectively and minimize project delays.
  • Enforced safety protocols for projects to minimize equipment accidents and personnel injuries.
  • Instructed team members in groundskeeping practices, lawn cultivation, pruning and grounds design.
  • Identified tools, machinery and personnel required for projects and properly managed resources.
  • Supervised landscaping teams, prioritizing tasks and giving feedback for quality control.
  • Supervised team member performance to meet client deadlines and requirements.
  • Maintained tools and equipment to foster safe and consistent operation.

Building Manager

Shamim Kalam
06.2022 - Current
  • Inspected grounds and facilities to identify necessary repairs.
  • Planned and scheduled general maintenance, major repairs and remodeling projects.
  • Managed operations, maintenance and improvement of properties.
  • Managed and scheduled contract workers who completed building maintenance and upgrades.
  • Performed regular inspections of facility and documented all inspection information in reports.
  • Performed routine maintenance tasks, which included unclogging sinks and toilets, replacing door locks and fixing heating and air conditioning issues.
  • Collected rent, deposits and payments from tenants.
  • Directed financial operations for building to maintain optimal budget targets.
  • Coached entire building staff to promote optimal team dynamics while encouraging positive working environment.
  • Directed removal of snow and ice from common outdoor areas, parking lots and entrances.
  • Communicated effectively with owners, residents, and on-site associates.
  • Collected and maintained careful records of rental payments and payment dates.
  • Conducted regular inspections of both interior and exterior of properties for damage.
  • Kept properties in compliance with local, state and federal regulations.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.
  • Monitored and tracked payments and expenses, providing timely and accurate financial reports.
  • Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
  • Coordinated appointments to show marketed properties.
  • Delivered emergency 24-hour on-call service for tenants on building issues.
  • Maximized rental income while minimizing expenses through effective planning and control.
  • Generated leads for sales and rental properties through cold calls and referrals.
  • Responded to Common Area Maintenance (CAM) inquiries.
  • Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
  • Completed annual rent calculations using housing database software.
  • Developed annual operating budgets and forecasts, as well as sales and marketing plans.
  • Generated professional networks by engaging in professional, industry and government organizations.
  • Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
  • Investigated property owners and researched current mineral rights details by reviewing hardcopy and digitized records.
  • Planned special events such as lotteries, dedications and project tours.
  • Consulted with landowners to obtain mineral access rights and promote drilling operations on private land.

Project Manager

Argo
01.2022 - Current
  • Planned, designed, and scheduled phases for large projects.
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.
  • Achieved project deadlines by coordinating with contractors to manage performance.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Provided detailed project status updates to stakeholders and executive management.
  • Identified plans and resources required to meet project goals and objectives.
  • Developed and initiated projects, managed costs, and monitored performance.
  • Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
  • Coordinated material procurement and required services for projects within budget requirements.
  • Prepared and submitted project invoices for review and approval.
  • Developed and implemented strategic project plans to meet business objectives.
  • Managed projects from procurement to commission.
  • Negotiated and managed third-party contracts related to project deliverables.
  • Facilitated workshops to collect project requirements and user feedback.
  • Verified quality of deliverables and conformance to specifications before submitting to clients.
  • Sourced, vetted and managed vendors needed to accomplish project goals.
  • Recruited and oversaw personnel to achieve performance and quality targets.
  • Analyzed project performance data to identify areas of improvement.
  • Developed and implemented project plans and budgets to ensure successful execution.
  • Reported regularly to managers on project budget, progress and technical problems.
  • Tracked project and team member performance closely to quickly intervene in mistakes or delays.
  • Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
  • Maintained open communication by presenting regular updates on project status to customers.
  • Drafted project reports to identify successful outcomes, insights and future recommendations.
  • Monitored project progress, identified risks and took corrective action as needed.

Operations Officer

Spectral Group
12.2021 - Current
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
  • Verified compliance with best business practices throughout organization.
  • Coordinated visits and provided briefs to very important personnel (VIPs) improving knowledge and awareness of operational activities, programs and offerings.
  • Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
  • Implemented processes that simplified procedures and reduced average processing time.
  • Reviewed and revised standard operating procedures to incorporate employee and management feedback and streamline training processes.
  • Coordinated with external companies to fill openings effectively, reducing critical vacancies.
  • Maintained constructive client and vendor relationships.
  • Maintained equipment at operational readiness annually.
  • Interfaced with department heads to establish tracking mechanisms and processes that created clear and effective information flow internally and with customers.
  • Coordinated and led meetings to inform management and stakeholders of operational challenges and suggested improvements.
  • Increased response to unit reports and challenged management to quickly respond to and act on reports.
  • Optimized business processes to foster operational efficiency.
  • Updated and published standard operating procedures (SOPs) using stakeholder, customer and employee input and feedback resulting in clearer and more useful instruction for users.
  • Collaborated with executives and management to review projected revenue and adjust resources accordingly.
  • Contributed to business development efforts to drive revenue and meet corporate objectives.

Administration Officer

Spectral Group
01.2021 - Current
  • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
  • Aided colleagues, managers, and customers through regular communication and assistance.
  • Managed team petty cash, purchase orders and account transactions.
  • Created, prepared, and delivered reports to various departments.

Security Guard Officer

Marcus Hinchliffe
12.2021 - 03.2023
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Checked and verified photo identification prior to granting facility access.
  • Reported irregularities such as fire and safety hazards to maintenance.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
  • Secured personal and company goods against robbery, vandalism, and illegal entry.
  • Monitored employee activities, confirming compliance with security regulations.
  • Permitted entry with escort for approved persons into secure locations.
  • Contacted law enforcement in case of unauthorized persons, documents, and materials.
  • Regulated vehicle and pedestrian traffic onto building grounds.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Conducted regular patrols of key areas to spot and control security concerns.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
  • Reported suspicious activities and persons to law enforcement.
  • Screened individuals and prevented passage of prohibited articles into restricted areas.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.

Education

Bachelor of Science - Health And Medical Science

Charles Sturt University
Wagga Wagga, NSW
07.2022

Bachelor of Science - Chemistry

Lebanese University
Beirut
07.2018

Skills

  • Orientation and Training
  • Hazardous Chemicals
  • Instructing Users
  • Security Configuration
  • Clean Living Spaces
  • Fine Motor Skills
  • Ability to Lift
  • Attentive to People
  • Accurate Property Valuation
  • Building System Functionality
  • Budget Development and Adherence
  • Multi-Unit Operations Management

Languages

Arabic
Native or Bilingual
English
Native or Bilingual
French
Native or Bilingual

Timeline

Support Worker

Comfort Lifestyles
05.2023 - Current

Gardener Supervisor

STEPS Landscaping Pty Ltd
11.2022 - Current

Building Manager

Shamim Kalam
06.2022 - Current

Project Manager

Argo
01.2022 - Current

Operations Officer

Spectral Group
12.2021 - Current

Security Guard Officer

Marcus Hinchliffe
12.2021 - 03.2023

Administration Officer

Spectral Group
01.2021 - Current

Bachelor of Science - Health And Medical Science

Charles Sturt University

Bachelor of Science - Chemistry

Lebanese University

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John-Karl Sarkis