Summary
Overview
Work History
Education
Skills
Timeline
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John Keates

Brisbane,QLD

Summary

Proven leader with a track record of strategic planning and relationship building at Vita Group Limited. Excelled in enhancing customer satisfaction and operational efficiency through best practices implementation and CRM software mastery. Achieved significant growth and fostered team leadership, driving results and exceeding targets without exceeding a 55-word limit.

Overview

21
21
years of professional experience

Work History

Coordinator

Bunnings Warehouse
10.2017 - Current
  • Entered data, generated reports, and produced tracking documents.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Gathered and organized materials to support operations.
  • Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
  • Coached employees through day-to-day work and complex problems.
  • Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.

Regional Leader

Vita Group Limited
09.2010 - 02.2017
  • Achieved growth targets through proactive business development, relationship management, and strategic planning.
  • Led regional expansion efforts that successfully opened new markets for products/services offered while managing associated risks effectively.
  • Mentored emerging leaders within the organization, promoting professional growth and career advancement opportunities.
  • Built long-term client relationships through exceptional account management skills that resulted in repeat business opportunities for the company.
  • Expanded market presence through targeted outreach efforts, resulting in increased brand awareness and new client acquisitions.
  • Streamlined workflows for improved efficiency, enabling teams to meet or exceed project deadlines consistently.
  • Drove revenue growth by capitalizing on market trends and cultivating strategic partnerships with key industry players.
  • Demonstrated thought leadership within the organization by sharing best practices and insights to improve overall business performance.
  • Implemented change management initiatives to support organizational transformations, ensuring seamless transitions for employees and stakeholders.
  • Reduced operational costs by streamlining processes, improving efficiency, and eliminating redundancies.
  • Optimized resource allocation to maximize team performance without sacrificing quality or delivery timelines in projects undertaken across the region.
  • Boosted employee morale and productivity by creating a positive work environment with clear communication and collaboration opportunities.
  • Enhanced customer satisfaction with focused attention on addressing concerns and implementing solutions in a timely manner.

Retail Area Manager

Vita Group Limited
06.2003 - 02.2010
  • Recruited, interviewed, and hired talented individuals bringing dynamic sales expertise to organization.
  • Conducted ongoing staff development to help employees achieve growth within job roles.
  • Managed budgets effectively, ensuring optimal resource allocation for maximum return on investment.
  • Optimized inventory management for streamlined operations and reduced waste.
  • Maintained compliance with company policies, procedures, and safety standards while overseeing multiple locations.
  • Coached and mentored team of Number account executives to achieve sales and customer engagement score targets.
  • Cultivated strong vendor relationships which resulted in beneficial partnerships and cost savings.
  • Built and strengthened cross-functional partnerships to improve sales success.
  • Enhanced employee morale through regular recognition programs and fostering a positive work environment.
  • Employed data-driven decision-making processes to identify trends, challenges, and opportunities for growth within the retail area.
  • Boosted employee productivity through effective scheduling, task delegation, and time management strategies.
  • Achieved consistent performance improvements by setting clear expectations and monitoring KPIs closely.
  • Developed Number new managers from within Number-person regional workforce.
  • Drove sales growth with strategic planning and execution of regional promotions and marketing initiatives.

Education

Master Of Business Administration -

Open University

Skills

  • Customer Service
  • Data Entry
  • Work Planning and Prioritization
  • Relationship Building
  • Strategic Planning
  • Best Practices Implementation
  • CRM Software
  • Team Leadership

Timeline

Coordinator

Bunnings Warehouse
10.2017 - Current

Regional Leader

Vita Group Limited
09.2010 - 02.2017

Retail Area Manager

Vita Group Limited
06.2003 - 02.2010

Master Of Business Administration -

Open University

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John Keates