John Kim
Retail & Consumer Products
Brisbane,QLD
Summary
Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.
Overview
20
20
years of professional experience
11
11
years of post-secondary education
1
1
Language
Work History
Customer Service Officer
Thompson Bus Service
Joyner , QLD
10.2022 - Current
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Initiated investigations into complex or sensitive complaints, identifying solutions swiftly and to customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
- Promoted company brand and unique offerings through personalized customer service.
Security Monitoring Officer
QR
Bowen Hills , QLD
08.2017 - Current
- Adhered to social distancing protocols and wore mask or face shield.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Worked with customers to understand needs and provide excellent service.
Supermarket Worker
Family Business
Bethania , QLD
03.2002 - 10.2014
- Pleasantly greeted customers and provided prompt and courteous service.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Delivered assistance and service by carrying packages and bags and securing customer purchases in vehicles.
- Checked for outdated and overripe grocery items and removed from inventory.
- Stayed current on available products, store promotions and customer service policies to better serve shoppers.
- Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
- Removed trash, swept and mopped floors for professional appearance.
- Checked aisles for spills to complete quick clean-up.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases.
- Supported promotional plans by updating signage with price changes.
- Recommended products to customers to drive sales.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Monitored customers demonstrating suspicious actions to support inventory loss prevention objectives.
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
- Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
- Retrieved items for customers and verified prices.
- Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
- Completed regular cycle counts and inventory audits.
- Inspected floor displays, noted missing items and immediately replenished merchandise.
Nursing
Queensland Health
Bowen Hills , QLD
03.2012 - 08.2014
- Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
- Helped patients effectively manage routine bathing, grooming and other hygiene needs.
- Kept detailed records of nursing assessments, administered treatments and medication, discharge procedures and follow-up care needs.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Collaborated with peers and attended meetings to brainstorm new activities for patients and discuss ways to resolve issues.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Obtained biological specimens for ordered tests and prepared for laboratory transport.
- Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Observed or examined patients to detect symptoms that required medical attention such as bruises or open wounds.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Identified and reported unsafe situations to maintain adherence to safety protocols.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Documented care actions by completing records and logs in medical software system.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Transported patients to treatment units and operating rooms by using wheelchairs, stretchers or moveable beds.
Education
Bachelor of Nursing - Nursing
Giffith University
Nathan, QLD 02.2002 - 11.2012
Skills
Service recommendations
Complaint resolution
Medical terminology knowledge
Report preparation
Sales expertise
Documentation and reporting
Database Management
Till counting
Account management
Service standard compliance
Retail store support
Strategic sales knowledge
Warehousing functions
Money handling abilities
Retail materials management
Stock management
Recordkeeping strengths
Order fulfillment
POS systems expert
Timeline
Customer Service Officer
Thompson Bus Service
10.2022 - Current
Security Monitoring Officer
QR
08.2017 - Current
Nursing
Queensland Health
03.2012 - 08.2014
Supermarket Worker
Family Business
03.2002 - 10.2014
Bachelor of Nursing - Nursing
Giffith University
02.2002 - 11.2012